RobiZ Posted November 20, 2018 ID:1282237 Share Posted November 20, 2018 Addition.txt FRST.txt Link to post Share on other sites More sharing options...
kevinf80 Posted November 20, 2018 ID:1282239 Share Posted November 20, 2018 Hello RobiZ and welcome to Malwarebytes, Continue with the following: Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. Next, Open Malwarebytes Anti-Malware. On the Settings tab > Protection Scroll to and make sure the following are selected:Scan for RootkitsScan within Archives Scroll further to Potential Threat Protection make sure the following are set as follows:Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended) Click on the Scan make sure Threat Scan is selected, A Threat Scan will begin. When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab If asked to restart your computer to complete the removal, please do so When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard. Wait for the prompt to restart the computer to appear, then click on Yes. After the restart once you are back at your desktop, open Malwarebytes once more to retrieve the log. To get the log from Malwarebytes do the following: Click on the Reports tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options:Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your replyText file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system....https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me see those logs in your reply, also tell me if there are any remaining issues or concerns... Thank you, Kevin.. fixlist.txt Link to post Share on other sites More sharing options...
RobiZ Posted November 21, 2018 Author ID:1282363 Share Posted November 21, 2018 Fixlog.txt Link to post Share on other sites More sharing options...
RobiZ Posted November 21, 2018 Author ID:1282386 Share Posted November 21, 2018 Report Malwarebytes Anti-Malware.txt Link to post Share on other sites More sharing options...
kevinf80 Posted November 21, 2018 ID:1282400 Share Posted November 21, 2018 Malwarebytes log shows "No Action By User" against found entries, is that correct...? Link to post Share on other sites More sharing options...
RobiZ Posted November 21, 2018 Author ID:1282423 Share Posted November 21, 2018 Nope Link to post Share on other sites More sharing options...
RobiZ Posted November 21, 2018 Author ID:1282424 Share Posted November 21, 2018 AdwCleaner[C00].txt Link to post Share on other sites More sharing options...
RobiZ Posted November 21, 2018 Author ID:1282425 Share Posted November 21, 2018 mrt.log Link to post Share on other sites More sharing options...
kevinf80 Posted November 21, 2018 ID:1282491 Share Posted November 21, 2018 What is happening with your system now, any remaining issues or concerns.... Link to post Share on other sites More sharing options...
kevinf80 Posted November 21, 2018 ID:1282494 Share Posted November 21, 2018 Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix" NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work. Open FRST and press the Fix button just once and wait. The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply. fixlist.txt Link to post Share on other sites More sharing options...
RobiZ Posted November 22, 2018 Author ID:1282541 Share Posted November 22, 2018 Fixlog (2).txt Link to post Share on other sites More sharing options...
kevinf80 Posted November 22, 2018 ID:1282547 Share Posted November 22, 2018 Fix log is not complete...? Link to post Share on other sites More sharing options...
RobiZ Posted November 22, 2018 Author ID:1282551 Share Posted November 22, 2018 Fixlog.txt Link to post Share on other sites More sharing options...
kevinf80 Posted November 22, 2018 ID:1282552 Share Posted November 22, 2018 How does your system respond now, any remaining issues or concerns...? Link to post Share on other sites More sharing options...
RobiZ Posted November 22, 2018 Author ID:1282553 Share Posted November 22, 2018 !readme.txt Link to post Share on other sites More sharing options...
RobiZ Posted November 22, 2018 Author ID:1282554 Share Posted November 22, 2018 I don't now Link to post Share on other sites More sharing options...
kevinf80 Posted November 22, 2018 ID:1282559 Share Posted November 22, 2018 Is that file extension issue correct, I never saw any such entries in your logs... Link to post Share on other sites More sharing options...
RobiZ Posted November 22, 2018 Author ID:1282560 Share Posted November 22, 2018 correct Link to post Share on other sites More sharing options...
kevinf80 Posted November 22, 2018 ID:1282562 Share Posted November 22, 2018 Yes , apologies just rechecked your logs and those extensions do show.... Can you upload an encrypted file or ransom note to ID-Ransomware and copy/paste the results here? https://id-ransomware.malwarehunterteam.com/ Link to post Share on other sites More sharing options...
kevinf80 Posted November 26, 2018 ID:1283164 Share Posted November 26, 2018 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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