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Need help to confirm if pc is virus free

WWI

By WWI
in Resolved Malware Removal Logs

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WWI

WWI

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Posted

Hello, I opened a word document that was sent to me in an email. When I clicked on it, it came up and said that I had the wrong version of word installed and nothing else happened. I moved that word doc file to another computer to test it and Windows defender quarantined it and labeled it as a trojan downloader "TrojanDownloader:O97M/Dornoe.A!ams" . I returned to the computer that I had opened it with and ran several virus programs to see if they found anything, nothing was found using, Kaspersky, Windows Defender, Eset, hitmanpro. Can someone help me confirm that the computer is virus free please.

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kevinf80

kevinf80

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Hello WWI and welcome to Malwarebytes,

Continue with the following:

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Let me see those logs in your reply...

Thank you,

Kevin....
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WWI

WWI

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Hello Kevin

Thank you in advance fro the help. Here are the logs generated by the 3 scans. Note that we I have a licensed version of Malwarebytes premium running when this email attachment was opened. As far as I know nothing came up indicating an issue

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/10/18
Scan Time: 11:21 AM
Log File: 00fe1bf4-e50d-11e8-9b98-18037327d9a8.json

-Software Information-
Version: 3.6.1.2711
Components Version: 1.0.482
Update Package Version: 1.0.7775
License: Premium

-System Information-
OS: Windows 10 (Build 17134.345)
CPU: x64
File System: NTFS
User: WWI\terryr

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 438029
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 1 min, 40 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

 

# -------------------------------
# Malwarebytes AdwCleaner 7.2.4.0
# -------------------------------
# Build:    09-25-2018
# Database: 2018-09-21.1 (Local)
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Scan
# -------------------------------
# Start:    11-10-2018
# Duration: 00:00:15
# OS:       Windows 10 Pro
# Scanned:  42056
# Detected: 0


***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

No malicious folders found.

***** [ Files ] *****

No malicious files found.

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

No malicious registry entries found.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries found.

***** [ Chromium URLs ] *****

No malicious Chromium URLs found.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

No malicious Firefox URLs found.


AdwCleaner[S00].txt - [1249 octets] - [09/11/2018 15:07:26]

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S01].txt ##########

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 10.11.2018
Ran by terryr (administrator) on DT-TER-L60OATD (10-11-2018 14:04:48)
Running from C:\Users\Terryr\Desktop\Virus info Nov10 2018
Loaded Profiles: terryr (Available Profiles: terryr & User & defaultuser0 & Fab)
Platform: Windows 10 Pro Version 1803 17134.345 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(AMD) C:\Windows\System32\atiesrxx.exe
(Intel(R) Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe
(SEIKO EPSON CORPORATION) C:\Program Files\EPSON\EpsonCustomerResearchParticipation\EPCP.exe
(SAP) C:\Program Files (x86)\SAP\SAP Business One Client Agent\B1ClientAgent.exe
(Seiko Epson Corporation) C:\Windows\System32\escsvc64.exe
(Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeClickToRun.exe
(FedEx Corporation) C:\Program Files (x86)\FedEx\ShipManager\BIN\FedEx.Gsm.Common.LoggingService.exe
(Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
(FedEx Corporation) C:\Program Files (x86)\FedEx\ShipManager\BIN\TransEngineService.exe
() C:\Program Files (x86)\FedEx\ShipManager\BIN\AdminService.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
(Malwarebytes) C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
() C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.33.41.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe
(Microsoft Corporation) C:\Windows\System32\mobsync.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MSASCuiL.exe
(Realtek Semiconductor Corp.) C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\EPSON Software\FAX Utility\FUFAXRCV.exe
(United Parcel Service, Inc.) C:\Program Files (x86)\UPS\WSTD\WSTDMessaging.exe
(SEIKO EPSON CORPORATION) C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe
(Advanced Micro Devices Inc.) C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\MOM.exe
(Advanced Micro Devices Inc.) C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\CCC.exe
() C:\Program Files (x86)\UPS\WSTD\UPSNA1Msgr.exe
(Piriform Ltd) C:\Program Files\CCleaner\CCleaner64.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.33.41.0_x64__kzf8qxf38zg5c\SkypeApp.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
(Microsoft Corporation) C:\Program Files\internet explorer\iexplore.exe
() C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2018.18081.14710.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe
(Microsoft Corporation) C:\Program Files\WindowsApps\Microsoft.WindowsStore_11810.1001.12.0_x64__8wekyb3d8bbwe\WinStore.App.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe
(Microsoft Corporation) C:\Windows\System32\browser_broker.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
(Microsoft Corporation) C:\Windows\ImmersiveControlPanel\SystemSettings.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe
(Microsoft Corporation) C:\Windows\SystemApps\Microsoft.Windows.SecHealthUI_cw5n1h2txyewy\SecHealthUI.exe
(Microsoft Corporation) C:\Windows\System32\dllhost.exe
(Microsoft Corporation) C:\Windows\System32\smartscreen.exe
(Microsoft Corporation) C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17134.281_none_eada712a1d8142be\TiWorker.exe
(Microsoft Corporation) C:\Windows\SysWOW64\SearchProtocolHost.exe
(Microsoft Corporation) C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.1810.5-0\MsMpEng.exe
(Microsoft Corporation) C:\Windows\SoftwareDistribution\Download\Install\AM_Delta.exe
(Microsoft Corporation) C:\Windows\System32\MpSigStub.exe

==================== Registry (Whitelisted) ===========================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [SecurityHealth] => C:\Program Files\Windows Defender\MSASCuiL.exe [638872 2018-04-11] (Microsoft Corporation)
HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RtDCpl64.exe [2917632 2015-05-27] (Realtek Semiconductor Corp.)
HKLM-x32\...\Run: [IMSS] => C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IMSS\PIconStartup.exe [134616 2013-11-13] (Intel Corporation)
HKLM-x32\...\Run: [FUFAXRCV] => C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe [653352 2017-07-20] (SEIKO EPSON CORPORATION)
HKLM-x32\...\Run: [FUFAXSTM] => C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe [862248 2017-07-20] (SEIKO EPSON CORPORATION)
HKLM-x32\...\Run: [EEventManager] => C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe [1092304 2016-03-14] (SEIKO EPSON CORPORATION)
HKLM-x32\...\Run: [StartCCC] => C:\Program Files (x86)\AMD\ATI.ACE\Core-Static\amd64\CLIStart.exe [767176 2015-08-04] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [WSUpdater] => C:\PROGRAM FILES (X86)\UPS\WSTD\CF\WorldShipCF.exe [177408 2018-08-23] (UPS)
HKLM-x32\...\Run: [NA1Messenger] => C:\PROGRAM FILES (X86)\UPS\WSTD\UPSNA1Msgr.exe [34048 2018-08-23] ()
HKU\S-1-5-19\...\RunOnce: [WAB Migrate] => C:\Program Files\Windows Mail\wab.exe [518144 2018-04-11] (Microsoft Corporation)
HKU\S-1-5-20\...\RunOnce: [WAB Migrate] => C:\Program Files\Windows Mail\wab.exe [518144 2018-04-11] (Microsoft Corporation)
HKU\S-1-5-21-2088670383-3379664902-348211111-1121\...\Run: [CCleaner Monitoring] => C:\Program Files\CCleaner\CCleaner64.exe [9539800 2016-12-15] (Piriform Ltd)
HKU\S-1-5-21-2088670383-3379664902-348211111-1121\...\MountPoints2: {b3fd339e-dd3b-11e8-b897-18037327d9a8} - "D:\HiSuiteDownLoader.exe"
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\PinkNotes Plus v4.lnk [2017-03-13]
ShortcutTarget: PinkNotes Plus v4.lnk -> C:\Program Files (x86)\PNP4\pnplus4.exe (Alpha Media, Inc.®)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\UPS WorldShip Messaging Utility.lnk [2018-02-27]
ShortcutTarget: UPS WorldShip Messaging Utility.lnk -> C:\Program Files (x86)\UPS\WSTD\WSTDMessaging.exe (United Parcel Service, Inc.)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\UPS WorldShip PLD Reminder Utility.lnk [2018-02-27]
ShortcutTarget: UPS WorldShip PLD Reminder Utility.lnk -> C:\Program Files (x86)\UPS\WSTD\wstdPldReminder.exe (UPS)
GroupPolicy: Restriction ? <==== ATTENTION

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

Tcpip\..\Interfaces\{3d17db11-1ee9-42b2-b528-f147d4c7217e}: [NameServer] 8.8.8.8

Internet Explorer:
==================
BHO: Skype for Business Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesX64\Microsoft Office\Office16\OCHelper.dll [2018-10-23] (Microsoft Corporation)
BHO-x32: Skype for Business Browser Helper -> {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -> C:\Program Files (x86)\Microsoft Office\root\Office16\OCHelper.dll [2018-11-02] (Microsoft Corporation)
Handler-x32: mso-minsb-roaming.16 - {83C25742-A9F7-49FB-9138-434302C88D07} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL [2018-10-04] (Microsoft Corporation)
Handler-x32: mso-minsb.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL [2018-10-04] (Microsoft Corporation)
Handler-x32: osf-roaming.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL [2018-10-04] (Microsoft Corporation)
Handler-x32: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL [2018-10-04] (Microsoft Corporation)

FireFox:
========
FF ProfilePath: C:\Users\Terryr\AppData\Roaming\Mozilla\Firefox\Profiles\udcu1ahy.default [2018-11-10]
FF Extension: (DownThemAll!) - C:\Users\Terryr\AppData\Roaming\Mozilla\Firefox\Profiles\udcu1ahy.default\Extensions\{DDC359D1-844A-42a7-9AA1-88A850A938A8}.xpi [2017-10-21] [Legacy]
FF Extension: (Telemetry coverage) - C:\Users\Terryr\AppData\Roaming\Mozilla\Firefox\Profiles\udcu1ahy.default\features\{27397fb6-3d6a-41e6-a8d8-bea84fbacf49}\telemetry-coverage-bug1487578@mozilla.org.xpi [2018-10-10] [Legacy]
FF Plugin-x32: @foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/pdf -> C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll [2018-09-19] (Foxit Corporation)
FF Plugin-x32: @foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/vnd.fdf -> C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll [2018-09-19] (Foxit Corporation)
FF Plugin-x32: @foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/vnd.xdp -> C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll [2018-09-19] (Foxit Corporation)
FF Plugin-x32: @foxitsoftware.com/Foxit Reader Plugin,version=1.0,application/vnd.xfdf -> C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\npFoxitReaderPlugin.dll [2018-09-19] (Foxit Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=4.0.5 -> C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll [2013-11-13] (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll [2013-11-13] (Intel Corporation)
FF Plugin-x32: @microsoft.com/Lync,version=15.0 -> C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesX86\Mozilla Firefox\plugins\npmeetingjoinpluginoc.dll [2018-09-11] (Microsoft Corporation)
FF Plugin-x32: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files (x86)\Microsoft Office\root\Office16\NPSPWRAP.DLL [2018-09-11] (Microsoft Corporation)

LastRegBack: 2018-06-11 16:43

==================== End of FRST.txt ============================

Addition.txt

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kevinf80

kevinf80

Posted
Posted

Thanks for those logs WW1, continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:

    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin...

fixlist.txt

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kevinf80

kevinf80

Posted
Posted

Thanks for the logs and the update WW1, you should be good to go after the clean up...

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Run Windows Disk Clean Up Utility - https://neosmart.net/wiki/disk-cleanup/

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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kevinf80

kevinf80

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Posted

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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