porro Posted September 12, 2018 ID:1269236 Share Posted September 12, 2018 Hi, I noticed today that my Malwarebytes had malware protection turned off, and it's greyed out in the taskbar. It looks like I'm fully updated as well. Restarting the application doesn't change anything. Please advise on how I can turn on the malware protection. Thanks. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted September 12, 2018 Staff ID:1269237 Share Posted September 12, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
porro Posted September 12, 2018 Author ID:1269240 Share Posted September 12, 2018 I can't attach the log file because everytime I try to reply with it attached, I get blocked my the spam filter. mbst-grab-results.zip Link to post Share on other sites More sharing options...
porro Posted September 12, 2018 Author ID:1269241 Share Posted September 12, 2018 Well, that got by the filter. How embarrassing. Link to post Share on other sites More sharing options...
Solution porro Posted September 13, 2018 Author Solution ID:1269404 Share Posted September 13, 2018 Looks like the problem solved itself, this thread can be closed. Link to post Share on other sites More sharing options...
dcollins Posted September 14, 2018 ID:1269560 Share Posted September 14, 2018 Glad you got it resolved, sorry we didn't respond in a timely manner Link to post Share on other sites More sharing options...
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