We have taken control from FB Video

[Durwood]

PC Win7Home 64 bit

Deleted Norton and Malware bytes.

Writes zeros to all address boxes clicked on. Unable to reacquire or search computer or Browsers.

can I install Malware bytes onto bootable disk?

[kevinf80]

Hello Durwood and welcome to Malwarebytes,

If you have access to another PC and a USB flashdrive do the following:

Please download Farbar Recovery Scan Tool from here: http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ save it to a USB flash drive. Ensure to get the correct version for your system, 32 bit or 64 bit Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Plug the flash drive into the infected PC. If you are using Windows 8 or 10 consult How to use the Windows 8 or 10 System Recovery Environment Command Prompt Here: http://www.howtogeek.com/126016/three-ways-to-access-the-windows-8-boot-options-menu/ to enter System Recovery Command prompt. If you are using Vista or Windows 7 enter System Recovery Options. Plug the flashdrive into the infected PC. Enter System Recovery Options I give two methods, use whichever is convenient for you. To enter System Recovery Options from the Advanced Boot Options: Restart the computer. As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears. Use the arrow keys to select the Repair your computer menu item. Select Your Country as the keyboard language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account an click Next. To enter System Recovery Options by using Windows installation disc: Insert the installation disc. Restart your computer. If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings. Click Repair your computer. Select Your Country as the keyboard language settings, and then click Next. Select the operating system you want to repair, and then click Next. Select your user account and click Next. On the System Recovery Options menu you may get the following options: Startup Repair System Restore Windows Complete PC Restore Windows Memory Diagnostic Tool Command Prompt   Select Command Prompt In the command window type in notepad and press Enter. The notepad opens. Under File menu select Open. Select "Computer" and find your flash drive letter and close the notepad. In the command window type e:\frst64 or e:\frst depending on your version. Press Enter Note: Replace letter e with the drive letter of your flash drive. The tool will start to run. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply. Thanks, Kevin..

[Durwood]

Worked. Computer now in its right mind.

Attached the txt files to email reply.

thank you

[kevinf80]

Attach the files here in your thread...

[Durwood]

Not too comfortable putting that much about me out to public,but it is a spare computer.

Thank You

Addition.txt

FRST.txt

[kevinf80]

There are no obvious signs of malware or infection showing in those logs, lets try digging deeper.. Use the instructions from the following link:

 

Edited August 5, 2018 by kevinf80

[kevinf80]

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