Latest update of MB3 paid in dbupdate

[abuela]

As you can see the latest database update is shown as yesterday, so no updates today yet?  Is that normal?  See:

 

 

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[dcollins]

Can you provide the entire log mentioned above? We have released updates today

[abuela]

Some additional info.  Just last Tuesday a tech installed a new desktop with Windows 10 Pro on it and activated Malwarebytes premium.  As you can see on my screenshot above, the updates worked for a few days.  I have a 3 seat MB account.   The old desktop Win 7 is dead and thus out of commission.  So I still have just 1 PC.

 

Thanks

mbst-grab-results.zip

Edited July 13, 2018 by abuela
added info

[abuela]

Some additional info to make it more complicated!  I just visited mymalwarebytes website and see that instead of 2 lines to write down the license # and ID?, now it just shows 1 line instead of 2 lines, with the ID and license are all just on one line squashed together...  Weird....  Don't know if that has anything to do with it? 



Just a while back someone from Support helped me out with another problem.  Hope he didn't change the set up of my account....  As I said, I have 3 seats in one account that was offered some years ago.

On the main page of MB3 it says that the updates are current.



 

Edited July 13, 2018 by abuela

[abuela]

I created a ticket with Support.  Hopefully they can help me by untangling this mess.

[dcollins]

Looks like you did download an update properly at around 2:18PM, but it wasn't put in that log for some reason. I'll see if I can find out why that wasn't stored, but your updates are coming through properly.

[abuela]

10 hours ago, dcollins said:

Looks like you did download an update properly at around 2:18PM, but it wasn't put in that log for some reason. I'll see if I can find out why that wasn't stored, but your updates are coming through properly.

Hi dcollins,  Thanks!

Seems problem has been solved, don't know why...  So this part has been solved, no idea why....  There is still the issue of waiting from Support to solve the problem of my post #5. 

Edited July 15, 2018 by abuela
added info.

[abuela]

On 7/14/2018 at 12:59 PM, abuela said:

I created a ticket with Support.  Hopefully they can help me by untangling this mess.

Mess addressed and solved although I had to do my part as well through instructions given.  Kudos and thank you to Robert!

Edited July 18, 2018 by abuela