Infection lingers after a month and a half

[JD010]

On December 15th 2017 I had a lapse in judgement that resulted in an installer giving my computer a nasty infection. With a collaboration between Windows Defender and Malwarebytes I deleted over 500 files from my computer. However, every time I run Malwarebytes the name UDISKMGR seems to come up. I started running Malwarebytes Anti-Rootkit and every time I run that UDISKMGR and igfxmtc seem to come up. My computer seems to run fine but I've been noticing some small problems here and there and I think this might be the source of all of them. I've included a log from Malwarebytes and Malwarebytes Anti-Rootkit but I got about a dozen more if you need them.

Addition.txt

FRST.txt

mbar-log-2018-01-29 (01-25-48).txt

mbav-log-2018-01-29.txt

[kevinf80]

Hello JD010 and welcome to Malwarebytes...

You have smartservice infection, you will need access to a spare PC and a USB flash drive 4GB or more. Do this first:

Open FRST, copy/paste the following inside the text area of FRST. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.

Quote

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
CMD: fltmc instances
CMD: dir /a:-d /o:d C:\windows\system32\drivers
End::

Next,

Boot up your spare PC plug in the flash drive, navigate to that drive, right click on it direct and select format. Quick option is adequate... Next, On that same PC downoad and save FRST to same Flash drive, make sure to get the correct version, if you are unsure d/l and save both, only the correct one will run. Do not plug Flash Drive into sick PC until booted to Recovery Environment. http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Next, Boot sick PC to Recovery Environment, if you are unsure of that action have a read at the following link, maybe bookmark for future reference... https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html Next, From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10 From that window select "Troubleshoot" From the next window select "Advance Options" From that Window select "Command Prompt" Ensure to plug the flash drive into a USB port... You should now be in Recovery Environment with the Command Prompt Window open...... Continue with the following:   Select Command Prompt In the command window type in notepad and press Enter. The notepad opens. Under File menu select Open. Select "Computer" or "My PC" and find your flash drive letter and close the notepad. In the command window type E:\frst64 or E:\frst depending on your version. Press Enter Note: Replace letter E with the drive letter of your flash drive. The tool will start to run. When the tool opens click Yes to disclaimer. Press Scan button. It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply. Leave the infected PC in Recovery mode, post the produced log from your flash drive via the spare PC.... Thank you, Kevin..

[JD010]

Done. Had to drag the computer kicking and screaming into recovery mode though. I don't know if this is important but after I ejected the USB I had to leave recovery mode on the sick PC in order to email fixlog.txt to the spare PC. Just so you know.

FRST.txt

Fixlog.txt

[kevinf80]

The sick PC should boot back to Normal mode now, when done continue:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.

• On the Settings tab > Protection Scroll to and make sure the following are selected: Scroll to and make sure the following are selected:

  Scan for Rootkits
  Scan within Archives

• Scroll further to Potential Threat Protection make sure the following are set as follows:

  Potentially Unwanted Programs (PUP`s)         set as :- Always detect PUP`s (recommended)
  Potentially Unwanted Modifications (PUM`s)  set as :- Alwaysdetect PUM`s (recommended)

• Click on the Scan make sure Threat Scan is selected,
  

• A Threat Scan will begin.
  

• When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  

• If asked to restart your computer to complete the removal, please do so
  

• When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  

• Wait for the prompt to restart the computer to appear, then click on Yes.
  

• After the restart once you are back at your desktop, open MBAM once more to retrieve the log.
  

To get the log from Malwarebytes do the following:

• Click on the Reports tab > from main interface.
• Double click on the Scan log which shows the Date and time of the scan just performed.
• Click Export > From export you have two options: > From export you have two options:

    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
   

• Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…
  

Next,

Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system.... https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Let me se those logs, also tell me if there are any remaining issues or concerns... Thank you, Kevin.....

fixlist.txt

[JD010]

I don't know if this was to happen but my computer rebooted and updated after running FRST with fixlist.txt, fixlist.txt was deleted and all that was left was Fixlog.txt. Also, after the Malwarebytes scan there was no prompt to restart.

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/29/18
Scan Time: 5:06 PM
Log File: b17590c8-0540-11e8-b0e1-54e1ad093996.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3815
License: Free

-System Information-
OS: Windows 10 (Build 16299.192)
CPU: x64
File System: NTFS
User: LAPTOP-GQ1TNHIC\logan

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 315168
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 2 min, 0 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

(end)

Fixlog.txt

[JD010]

# AdwCleaner 7.0.7.0 - Logfile created on Mon Jan 29 22:12:51 2018
# Updated on 2018/18/01 by Malwarebytes
# Database: 01-29-2018.1
# Running on Windows 10 Home (X64)
# Mode: scan
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services found.

***** [ Folders ] *****

PUP.Optional.Legacy, C:\Windows\System32\SSL
PUP.Optional.Legacy, C:\Windows\SysWOW64\SSL
Adware.Tuto4PC, C:\Program Files (x86)\newBooster
Adware.pokki, C:\ProgramData\Host App Service
Adware.pokki, C:\ProgramData\Application Data\Host App Service
Adware.pokki, C:\Users\All Users\Host App Service
Adware.pokki, C:\Users\Default\AppData\Local\Host App Service
Adware.pokki, C:\Users\Default User\AppData\Local\Host App Service
Adware.pokki, C:\Users\logan\AppData\Local\Host App Service
Trojan.Agent, C:\Windows\rss

***** [ Files ] *****

PUP.Optional.Legacy, C:\Users\logan\AppData\Roaming\Mozilla\Firefox\Profiles\ub4lz5o8.default\invalidprefs.js
PUP.Optional.Legacy, C:\Users\logan\AppData\Roaming\Mozilla\Firefox\Profiles\ub4lz5o8.default\searchplugins\Search Provided by Bing.xml

***** [ DLL ] *****

No malicious DLLs found.

***** [ WMI ] *****

No malicious WMI found.

***** [ Shortcuts ] *****

No malicious shortcuts found.

***** [ Tasks ] *****

No malicious tasks found.

***** [ Registry ] *****

PUP.Optional.Legacy, [Key] - HKLM\SOFTWARE\Microsoft\DMunversion
Adware.pokki, [Key] - HKU\S-1-5-21-1824138842-3383892851-3054630166-1001\Software\Host App Service
Adware.pokki, [Key] - HKU\S-1-5-21-1824138842-3383892851-3054630166-1001\Software\Microsoft\Windows\CurrentVersion\Uninstall\Host App Service
Adware.pokki, [Key] - HKCU\Software\Host App Service
Adware.pokki, [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Host App Service
PUP.Optional.WeatherAlerts, [Key] - HKU\S-1-5-21-1824138842-3383892851-3054630166-1001\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}
PUP.Optional.WeatherAlerts, [Key] - HKCU\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries.

*************************

 

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt ##########

[kevinf80]

Yes what you describe about FRST logs changing is correct. The AdwCleaner log is the result of a Scan, after that completes you should make sure all entries are check marked and then use the "Clean" option to remove the found entries....

[JD010]

I thought I did click clean after it scanned though, it killed all my windows and rebooted like you said it would. I ran another scan with AdwCleaner just now and it didn't find any of the items it found before, and then i

[JD010]

-t rebooted everything and posted a new log

# AdwCleaner 7.0.7.0 - Logfile created on Mon Jan 29 22:28:10 2018
# Updated on 2018/18/01 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

No malicious registry entries deleted.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

 

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [2362 B] - [2018/1/29 22:14:58]
C:/AdwCleaner/AdwCleaner[S0].txt - [2338 B] - [2018/1/29 22:12:51]
C:/AdwCleaner/AdwCleaner[S1].txt - [1081 B] - [2018/1/29 22:27:51]

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt ##########

[kevinf80]

This is the AdwCleaner log I want to see C:/AdwCleaner/AdwCleaner[C0].txt - [2362 B] - [2018/1/29 22:14:58]

How does your PC respond now, any odd or erratic behavior. Same for browser...?

[JD010]

I see what you mean now, I understand what happened with the clean log. My computer seems to behaving better, I can now click the "Get Started" button under "Reset this PC" in "Recovery Options." That was one of the problems I noticed before I came here so we're making progress, I might look around a little to see if anything else has changed though.

 

# AdwCleaner 7.0.7.0 - Logfile created on Mon Jan 29 22:14:58 2018
# Updated on 2018/18/01 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Windows\System32\\SSL
Deleted: C:\Windows\SysWOW64\\SSL
Deleted: C:\Program Files (x86)\newBooster
Deleted: C:\ProgramData\Host App Service
Deleted: C:\ProgramData\Application Data\Host App Service
Deleted: C:\Users\All Users\Host App Service
Deleted: C:\Users\Default\AppData\Local\Host App Service
Deleted: C:\Users\Default User\AppData\Local\Host App Service
Deleted: C:\Users\logan\AppData\Local\Host App Service
Deleted: C:\Windows\\rss

***** [ Files ] *****

Deleted: C:\Users\logan\AppData\Roaming\Mozilla\Firefox\Profiles\ub4lz5o8.default\invalidprefs.js
Deleted: C:\Users\logan\AppData\Roaming\Mozilla\Firefox\Profiles\ub4lz5o8.default\searchplugins\Search Provided by Bing.xml

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\Microsoft\DMunversion
Deleted: [Key] - HKU\S-1-5-21-1824138842-3383892851-3054630166-1001\Software\Host App Service
Deleted: [Key] - HKU\S-1-5-21-1824138842-3383892851-3054630166-1001\Software\Microsoft\Windows\CurrentVersion\Uninstall\Host App Service
Deleted: [Key] - HKCU\Software\Host App Service
Deleted: [Key] - HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Host App Service
Deleted: [Key] - HKU\S-1-5-21-1824138842-3383892851-3054630166-1001\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}
Deleted: [Key] - HKCU\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

 

*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [2338 B] - [2018/1/29 22:12:51]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

[kevinf80]

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

 

[JD010]

Click Scan, Search Files, Search Registry, or Fix?

[kevinf80]

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

[JD010]

Sorry, misread.

Addition.txt

FRST.txt

[kevinf80]

Thanks for those logsJD010, run this for me:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Let me see that also tell me if there are any remaining issues or concerns...

Cheers,

Kevin...

 

fixlist.txt

[JD010]

Sorry, misread.

Fixlog.txt

[kevinf80]

That was the last of the remnants of smartservice infection removed. Unless you have any remaining issues or concerns run the following to clean up:

Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[JD010]

Sweet. Thanks!

[kevinf80]

You`re very welcome, comeback anytime...

Regards,

Kevin...

[kevinf80]

Glad we could help.

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Thanks