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Real-Time Protection Disabled


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  • How did you encountered the issue and any steps to reproduce it

I booted my computer and noticed an exclamation point at the bottom of the icon next to the clock. I am running Windows 10 Pro 64. I am running Malwarebytes v3. This is the first issue I have ever had from Malwarebytes, if the software is responsible, anyway.

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  • Do you get the same result more than once if you follow the same steps? Y/N

Yes. I had several problems at once, it seemed. (I cannot say for sure that Malwarebytes caused this, it all seemed to happen simultaneously.) The display driver reverted to a basic driver, causing the resolution to drop. The mouse began "jumping", rather than moving smoothly. Programs began running slowly, or locking up all together. 

I ran the "fix it" option for windows, which seems to have sorted everything else, except the problem with Malwarebytes.

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  • If the system crashed (aka blue screen of death or BSOD), please include the error message

No. That did not occur. I was able to restart the machine, although it took several times to get it running properly again.

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3. Any screenshot(s) of error messages(s) or other incorrect behavior

This is how it appears when it loads:
5a6cbb2523f09_Screenshot2018-01-2800_46_38.png.8266fce7af82a43f38bf1a1fa98edf1c.png

This is how it appears when I attempt to manually start Real-Time Protection:
5a6cbb1c21e46_Screenshot2018-01-2723_58_03.png.58e53eb470694bbaed5976b539ff97d8.png

This is the error that pops up after it attempts to start for a few minutes:
5a6cba90ab385_Screenshot2018-01-2723_57_43.png.9195614a1a8223adccca9e8487e8bd95.png

 

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4. Create and obtain Farbar Recovery Scan Tool (FRST) logs

Completed.

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  • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

mb-check-results.zip

If you have any further requests or questions from me, I will do my best to provide the information / answers for you. 

Edited by Asia_Off_Grid
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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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