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Cannot remove HKU/S-1-21 PUP File

dca2846

By dca2846
in Resolved Malware Removal Logs

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kevinf80

kevinf80

Posted
Posted

Hello dca2846 and welcome to Malwarebytes,

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply



Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also yell me if there are any remaining issues or concerns...

Thank you,

Kevin...

fixlist.txt

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dca2846

dca2846

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Posted (edited)

Hello,

I've attached my logs to this post. I was unable to run the Malwarebytes scan; the scan was stuck on "Check for updates" and I get an error saying "unable to contact license server". The problem seems to have worsened (system crashes, programs eating up memory, system running slow, etc.).

Pleas advise on what to do next. Thanks for all of your help!

Dave

AdwCleanerlog.txt

Fixlog.txt

mrt.log

Edited by dca2846
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kevinf80

kevinf80

Posted
Posted

See if the following will run...

Download RogueKiller and save it on your desktop, ensure to download correct version..

RogueKiller (X86)

RogueKiller (x64)
 
  • Exit all running applications.
  • Double-click on RogueKiller.exe to launch the tool. On its first execution, RogueKiller will disply the software license (EULA), click on "Accept" to continue.
  • If RogueKiller is unable to load, do not hesitate to try launching it several times or rename it winlogon.
  • Click "Start Scan" to begin the analysis. This may take some time.
  • Once the scan is complete, click the "Open TXT" button to display the scan report.
  • Copy/Paste it's content in your next reply.



Do not use the Remove Selected option until i`ve had a look at the log..

Thanks,

Kevin

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dca2846

dca2846

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Thank you for the quick response. Here are my logs from RogueKiller.

Thanks,

Dave

 

RogueKiller V12.12.1.0 (x64) [Jan 22 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : David [Administrator]
Started from : E:\Desktop\RogueKiller_portable64.exe
Mode : Scan -- Date : 01/27/2018 15:30:07 (Duration : 00:20:54)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 4 ¤¤¤
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-3762012968-634641539-1961135990-1001\Software\Microsoft\Internet Explorer\Main | Start Page : about:NewsFeed  -> Found
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-3762012968-634641539-1961135990-1001\Software\Microsoft\Internet Explorer\Main | Start Page : about:NewsFeed  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{5cb54497-5ab9-40f0-b1d1-3aa1965ee137} | DhcpNameServer : 172.20.10.1 ([])  -> Found
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{8a934d25-64d3-4aeb-a6dd-e9b39df287c1} | DhcpNameServer : 172.20.10.1 ([])  -> Found

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 1 ¤¤¤
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV -> Found

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 1 ¤¤¤
[PUM.HomePage][Chrome:Config] Default [SecurePrefs] : session.startup_urls [https://secure.ally.com/#/bank/accounts/details/133894173|https://mail.google.com/mail/u/0/?shva=1#search/sprint/15df70aed4971dd4|https://mysprint.sprint.com/my-sprint/bill/viewbill/#/summary] -> Found

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Samsung SSD 850 EVO 250GB +++++
--- User ---
[MBR] 0086f36f0b7bc8b257f89fc226376c3d
[BSP] 9e3b3c473b1db0daa516427cdae6e1cc : Windows Vista/7/8 MBR Code
Partition table:
0 - [SYSTEM][MAN-MOUNT] Basic data partition | Offset (sectors): 2048 | Size: 450 MB
1 - [MAN-MOUNT] EFI system partition | Offset (sectors): 923648 | Size: 99 MB
2 - [MAN-MOUNT] Microsoft reserved partition | Offset (sectors): 1126400 | Size: 16 MB
3 - Basic data partition | Offset (sectors): 1159168 | Size: 237909 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: ST1000DM003-1ER162 +++++
--- User ---
[MBR] db1b3261e23eaece9b72d5a2f36f39fe
[BSP] 25f1117b8bd0ce765f4d03d0fb285de5 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 953867 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

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kevinf80

kevinf80

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Run RogueKiller again....
 
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Make sure all found entries are Checkmarked:
  • click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply....

Next,

Please download Zemana AntiMalware and save it to your Desktop.
 
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
    Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please re-boot your computer manually.
     
  • Open Zemana AntiMalware again.
  • Click on user posted image icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • Attach saved report in your next message.

Let me see those log, also let me know if there are any remaining issues or concerns...

Thanks,

Kevin

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dca2846

dca2846

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Here are the logs from the last scan. Please let me know if I need to take additional steps.

Thanks

Dave

RogueKiller V12.12.1.0 (x64) [Jan 22 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : David [Administrator]
Started from : E:\Desktop\RogueKiller_portable64.exe
Mode : Delete -- Date : 01/27/2018 16:16:36 (Duration : 00:20:22)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 4 ¤¤¤
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-3762012968-634641539-1961135990-1001\Software\Microsoft\Internet Explorer\Main | Start Page : about:NewsFeed  -> Replaced (http://go.microsoft.com/fwlink/p/?LinkId=255141)
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-3762012968-634641539-1961135990-1001\Software\Microsoft\Internet Explorer\Main | Start Page : about:NewsFeed  -> Replaced (http://go.microsoft.com/fwlink/p/?LinkId=255141)
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{5cb54497-5ab9-40f0-b1d1-3aa1965ee137} | DhcpNameServer : 172.20.10.1 ([])  -> Replaced ()
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{8a934d25-64d3-4aeb-a6dd-e9b39df287c1} | DhcpNameServer : 172.20.10.1 ([])  -> Replaced ()

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 1 ¤¤¤
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\blink_image_resources_200_percent.pak -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\data_0 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\data_1 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\data_2 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\data_3 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000001 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000002 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000003 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000004 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000005 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000006 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000007 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000008 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000009 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_00000a -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_00000b -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_00000c -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_00000d -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_00000e -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_00000f -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000010 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000011 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000012 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000013 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000014 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000015 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\f_000016 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cache\index -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Cache -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\content_resources_200_percent.pak -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\content_shell.pak -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cookies -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Cookies-journal -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\d3dcompiler_47.dll -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\ffmpeg.dll -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\GPUCache\data_0 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\GPUCache\data_1 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\GPUCache\data_2 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\GPUCache\data_3 -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\GPUCache\index -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\GPUCache -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\icudtl.dat -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\libEGL.dll -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\libGLESv2.dll -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Local Storage\file__0.localstorage -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Local Storage\file__0.localstorage-journal -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Local Storage\http_pluto.tv_0.localstorage -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Local Storage\http_pluto.tv_0.localstorage-journal -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Local Storage -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\locales\en-US.pak -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\locales -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\natives_blob.bin -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\node.dll -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\pepflashplayer32_22_0_0_158.dll -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\CacheWritableAdobeRoot\AssetCache\925RNTMC -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\CacheWritableAdobeRoot\AssetCache -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\CacheWritableAdobeRoot -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\A4Q5KN4H\macromedia.com\support\flashplayer\sys\settings.sol -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\A4Q5KN4H\macromedia.com\support\flashplayer\sys -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\A4Q5KN4H\macromedia.com\support\flashplayer -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\A4Q5KN4H\macromedia.com\support -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\A4Q5KN4H\macromedia.com -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects\A4Q5KN4H -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash\WritableRoot -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data\Shockwave Flash -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\Pepper Data -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\PlutoTV.exe -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\Preferences -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\resources\electron.asar -> Deleted
[PUP.Filefinder][Folder] C:\Users\David\AppData\Roaming\Pluto TV\resources -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\snapshot_blob.bin -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\ui_resources_200_percent.pak -> Deleted
[PUP.Filefinder][File] C:\Users\David\AppData\Roaming\Pluto TV\views_resources_200_percent.pak -> Deleted

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 1 ¤¤¤
[PUM.HomePage][Chrome:Config] Default [SecurePrefs] : session.startup_urls [https://secure.ally.com/#/bank/accounts/details/133894173|https://mail.google.com/mail/u/0/?shva=1#search/sprint/15df70aed4971dd4|https://mysprint.sprint.com/my-sprint/bill/viewbill/#/summary] -> Deleted

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Samsung SSD 850 EVO 250GB +++++
--- User ---
[MBR] 0086f36f0b7bc8b257f89fc226376c3d
[BSP] 9e3b3c473b1db0daa516427cdae6e1cc : Windows Vista/7/8 MBR Code
Partition table:
0 - [SYSTEM][MAN-MOUNT] Basic data partition | Offset (sectors): 2048 | Size: 450 MB
1 - [MAN-MOUNT] EFI system partition | Offset (sectors): 923648 | Size: 99 MB
2 - [MAN-MOUNT] Microsoft reserved partition | Offset (sectors): 1126400 | Size: 16 MB
3 - Basic data partition | Offset (sectors): 1159168 | Size: 237909 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: ST1000DM003-1ER162 +++++
--- User ---
[MBR] db1b3261e23eaece9b72d5a2f36f39fe
[BSP] 25f1117b8bd0ce765f4d03d0fb285de5 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 953867 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

zemanalog.txt

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kevinf80

kevinf80

Posted
Posted

Thanks for the update Dave, if no issues return you can use the following to clean up:

Delete RogueKiller portable from your Desktop, also delete this folder if present: C:\ProgramData\RogueKiller

Next,

Uninstall Zemana http://www.askvg.com/how-to-completely-uninstall-remove-a-software-program-in-windows-without-using-3rd-party-software/

Next,

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image
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  • 2 weeks later...
kevinf80

kevinf80

Posted
Posted

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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