squidfish11 Posted December 1, 2017 ID:1188115 Share Posted December 1, 2017 Hello i recently found this on my computer and it doesn't seem to want to go away i have scanned multiple times with malwarebytes and it detects it but when i go to quarantine it all it does is close my chrome. i can re scan and it pops back up but keeps doing the same thing, can someone help me uninstall it all together with? any help is appreciated. Link to post Share on other sites More sharing options...
kevinf80 Posted December 1, 2017 ID:1188127 Share Posted December 1, 2017 Hello squidfish11 and welcome to Malwarebytes, Follow the instructions in this link to clear your current problem: https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Be aware there are two posts in that thread, if the first instruction does not help move onto the second.... Let me know if the issue is cleared... Thank you, Kevin... Link to post Share on other sites More sharing options...
squidfish11 Posted December 1, 2017 Author ID:1188134 Share Posted December 1, 2017 Hello thanks for the post kevin, i have tried both the steps and downloaded the adwcleaner but it has came back showing nothing is found but i just scanned with malware and it keep saying the same thing. Link to post Share on other sites More sharing options...
squidfish11 Posted December 1, 2017 Author ID:1188135 Share Posted December 1, 2017 25 minutes ago, kevinf80 said: Hello squidfish11 and welcome to Malwarebytes, Follow the instructions in this link to clear your current problem: https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Be aware there are two posts in that thread, if the first instruction does not help move onto the second.... Let me know if the issue is cleared... Thank you, Kevin... This thing is pesky that's for sure this is what im getting after doing all that was in the thread you sent. Link to post Share on other sites More sharing options...
squidfish11 Posted December 1, 2017 Author ID:1188138 Share Posted December 1, 2017 32 minutes ago, kevinf80 said: Hello squidfish11 and welcome to Malwarebytes, Follow the instructions in this link to clear your current problem: https://forums.malwarebytes.com/topic/214325-chrome-secure-preferences-detection-always-comes-back/ Be aware there are two posts in that thread, if the first instruction does not help move onto the second.... Let me know if the issue is cleared... Thank you, Kevin... Just restarted and downloaded mwb again to make sure it was 100% updated and now im getting this: Link to post Share on other sites More sharing options...
kevinf80 Posted December 1, 2017 ID:1188142 Share Posted December 1, 2017 Lets make a clean install of Chrome.... If your Chrome Bookmarks are important do this first: Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks..... Continue for a clean install: Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html Next, Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter... In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard" A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server... Continue to next step to completely Uninstall Chrome.... Next. Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!! Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata) For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Install Google Chrome : Next, Import your Bookmarks... (instructions in the first step) Next, Install Adblock Plus to Chrome: https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb Install DrWeb Link Ant-virus Link Checker: https://chrome.google.com/webstore/detail/drweb-anti-virus-link-che/aleggpabliehgbeagmfhnodcijcmbonb?hl=en Does that help Link to post Share on other sites More sharing options...
squidfish11 Posted December 1, 2017 Author ID:1188150 Share Posted December 1, 2017 22 minutes ago, kevinf80 said: Lets make a clean install of Chrome.... If your Chrome Bookmarks are important do this first: Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks..... Continue for a clean install: Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html Next, Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter... In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard" A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server... Continue to next step to completely Uninstall Chrome.... Next. Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!! Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata) For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Install Google Chrome : Next, Import your Bookmarks... (instructions in the first step) Next, Install Adblock Plus to Chrome: https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb Install DrWeb Link Ant-virus Link Checker: https://chrome.google.com/webstore/detail/drweb-anti-virus-link-che/aleggpabliehgbeagmfhnodcijcmbonb?hl=en Does that help This seems to have worked, i can't thank you enough for the time you devoted to helping. have a happy holidays Link to post Share on other sites More sharing options...
kevinf80 Posted December 1, 2017 ID:1188163 Share Posted December 1, 2017 Thanks for the update squidfish11, good to hear your issue is gone...... Read the following links to fully understand PC Security and Best Practices, you may find them useful....Answers to Common Security Questions and best PracticesDo I need a Registry Cleaner? Take care and surf safe Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted December 10, 2017 ID:1190643 Share Posted December 10, 2017 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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