Web Protection Won't Turn On

[KatherineFtw]

I keep pressing it to turn on and it turns off.

 

Logs from my attempt at MB Clean have been included.

mb-clean-results.txt

[vbarytskyy]

Hello @KatherineFtw, 

Could you right-click the Malwarebytes icon in your taskbar and hit "Quit Malwarebytes", then reopen it. That should resolve the problem with Web Protection not turning on. Alternatively, restarting the computer will handle the closing and reopening Malwarebytes as well.

Thank you

[KatherineFtw]

6 minutes ago, vbarytskyy said:

Hello @KatherineFtw, 

Could you right-click the Malwarebytes icon in your taskbar and hit "Quit Malwarebytes", then reopen it. That should resolve the problem with Web Protection not turning on. Alternatively, restarting the computer will handle the closing and reopening Malwarebytes as well.

Thank you

Unhelpful, I've been doing BOTH of these for a day now.

[vbarytskyy]

Could you gather some logs for me so we can take a deeper look?

 

 

[KatherineFtw]

4 minutes ago, vbarytskyy said:

Could you gather some logs for me so we can take a deeper look?

 

 

Ok.

Addition.txt

FRST.txt

mb-check-results.zip

[vbarytskyy]

Thank you for the logs, I want to get a little more detailed logs as I am not seeing a few specifics in the logs that were gathered. 

• Turn on enhanced logging - [Open Malwarebytes > Go to "Settings" > Under "Application" tab - find and turn on "Event Log Data"]
• Reboot the computer and wait 5-7min after the computer starts up.
• If Web Protection is still reporting as turned off, rerun the "mb-check (step 5)" logging  as you did before and attach new logs (make sure to wait the full 5-7min after start up so correct logs gather)
• Turn off enhanced logging once logs are attached and sent back to us - [Open Malwarebytes > Go to "Settings" > Under "Application" tab - find and turn off "Event Log Data"]

[KatherineFtw]

FYI, I rebooted and Malware Protection turned off and won't turn back on..

The Self-Protection Early Start also turned off and I turned it back on..

I'll be back with the logs.

[KatherineFtw]

1 minute ago, KatherineFtw said:

FYI, I rebooted and Malware Protection turned off and won't turn back on..

The Self-Protection Early Start also turned off and I turned it back on..

I'll be back with the logs.

"We're sorry, Malwarebytes has stopped working. The program will now restart."

[vbarytskyy]

@KatherineFtw,

I am seeing some corruption with update files after the last install of Malwarebytes. Could you run MB-Clean for me and let me know if it gets Malwarebytes back on track?

MB-Clean

[KatherineFtw]

mb-check-results.zip

[vbarytskyy]

1 minute ago, KatherineFtw said:

mb-check-results.zip

Thank you, I will look over the new logs. Go ahead and attempt the MB-Clean steps I posted above.

 

[KatherineFtw]

mb-clean-results.txt

[KatherineFtw]

It appear to be working after having not touched it, I'll reboot just in case.

[vbarytskyy]

2 minutes ago, KatherineFtw said:

It appear to be working after having not touched it, I'll reboot just in case.

Great, let me know how it goes after reboot. 

[KatherineFtw]

It appears to be doing fine now, I'll check back if it happens again.

[vbarytskyy]

Just now, KatherineFtw said:

It appears to be doing fine now, I'll check back if it happens again.

Great, let me know if any issues arise.

Have a good rest of the day!

[KatherineFtw]

Just now, vbarytskyy said:

Great, let me know if any issues arise.

Have a good rest of the day!

You too.