saru Posted August 12, 2009 ID:109143 Share Posted August 12, 2009 We've had reports from visitors that Malwarebytes is blocking our site unexplained-mysteries.com at IP 174.132.66.226 with the message "infection detected", Google lists the site as safe and we're not listed in hpHosts.Please advise.Thank you. Link to post Share on other sites More sharing options...
MysteryFCM Posted August 12, 2009 ID:109173 Share Posted August 12, 2009 That IP does not exist in the IPBL. Please ask your visitors to check they've got the latest version of the MBAM DB and if necessary, have re-started their computer. Link to post Share on other sites More sharing options...
saru Posted August 12, 2009 Author ID:109193 Share Posted August 12, 2009 Thank you for your reply however at least one of our visitors is still experiencing the same problem despite having their software up to date. I've noticed quite a few false positive reports here for IPs in the 174.132. range, is it possible this whole range has been blacklisted even if the specific IPs haven't ? Link to post Share on other sites More sharing options...
MysteryFCM Posted August 12, 2009 ID:109200 Share Posted August 12, 2009 I deliberately filtered the IP's on this range so that only the IP's required to be blocked, were actually blocked, and the rest of the IP's on the range were left alone.Please ask your visitor to contact support for assistance with this. support@malwarebytes.org Link to post Share on other sites More sharing options...
saru Posted August 12, 2009 Author ID:109202 Share Posted August 12, 2009 Ok thank you very much for your help. Link to post Share on other sites More sharing options...
MysteryFCM Posted August 12, 2009 ID:109203 Share Posted August 12, 2009 No problem Link to post Share on other sites More sharing options...
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