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Malwarebytes Quarantine impacted Microsoft Edge browswers and apps that use

Moonduv

By Moonduv
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Moonduv

Moonduv

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Hello -

I received several notices from Norton that there was a large volume of outbound traffic, so I installed the latest version of Malwarebytes and ran a scan.  The results came back with several potentially malicious finds, which I quarantined.  This left me unable to use Microsoft Edge browser and any of my apps/programs that leverage this (the Microsoft store, for example).  I attempted to undo the quaranteed, which did not fix the problem, so I ran the scan again and repeated the quarantine.  The Firefox browser is still working.

I've pasted a copy of the Quarantine Report below.  Can you please provide assistance?

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 10/13/17
Scan Time: 7:50 AM
Log File: db0d2fd8-b025-11e7-a6bd-dc4a3ee31796.json
Administrator: Yes

-Software Information-
Version: 3.2.2.2029
Components Version: 1.0.212
Update Package Version: 1.0.3005
License: Trial

-System Information-
OS: Windows 10 (Build 15063.674)
CPU: x64
File System: NTFS
User: DESKTOP-KEHL18U\The Richard Family

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 385090
Threats Detected: 47
Threats Quarantined: 47
Time Elapsed: 3 min, 14 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 9
PUP.Optional.PSScriptLoad.ACMB3, HKU\S-1-5-21-805201491-1039550708-2463240004-1001\CONSOLE\TASKENG.EXE, Quarantined, [5416], [425125],1.0.3005
PUP.Optional.PSScriptLoad.ACMB3, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{7F0C0547-040B-0F08-0D11-0E7D7D7A110D}, Quarantined, [5416], [-1],0.0.0
PUP.Optional.PSScriptLoad.ACMB3, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{3547E90E-9B80-446A-9311-43CD27742A0B}, Quarantined, [5416], [-1],0.0.0
PUP.Optional.PSScriptLoad.ACMB3, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{3547E90E-9B80-446A-9311-43CD27742A0B}, Quarantined, [5416], [-1],0.0.0
PUP.Optional.PCAcceleratePro, HKU\S-1-5-21-805201491-1039550708-2463240004-1001\SOFTWARE\ACPTAB, Quarantined, [1044], [261599],1.0.3005
Adware.DNSUnlocker.ACMB2, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\11598763487076930564, Quarantined, [1745], [424293],1.0.3005
PUP.Optional.PSScriptLoad.ACMB3, HKU\S-1-5-21-805201491-1039550708-2463240004-1001\CONSOLE\%SYSTEMROOT%_SYSTEM32_SVCHOST.EXE, Quarantined, [5416], [425124],1.0.3005
PUP.Optional.InstallCore, HKU\S-1-5-21-805201491-1039550708-2463240004-1001\SOFTWARE\CSASTATS, Quarantined, [2], [260986],1.0.3005
PUP.Optional.InstantSupport, HKU\S-1-5-21-805201491-1039550708-2463240004-1001\SOFTWARE\INSTAB, Quarantined, [8437], [261449],1.0.3005

Registry Value: 5
PUP.Optional.PSScriptLoad.ACMB3, HKU\S-1-5-21-805201491-1039550708-2463240004-1001\CONSOLE\TASKENG.EXE|WINDOWPOSITION, Quarantined, [5416], [425125],1.0.3005
PUP.Optional.PCAcceleratePro, HKU\S-1-5-21-805201491-1039550708-2463240004-1001\SOFTWARE\ACPTAB|HB, Quarantined, [1044], [261599],1.0.3005
PUP.Optional.PCAcceleratePro, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\MAIN\FEATURECONTROL\FEATURE_BROWSER_EMULATION|PCACCELERATEPRO.EXE, Quarantined, [1044], [315965],1.0.3005
PUP.Optional.PSScriptLoad.ACMB3, HKU\S-1-5-21-805201491-1039550708-2463240004-1001\CONSOLE\%SYSTEMROOT%_SYSTEM32_WINDOWSPOWERSHELL_V1.0_POWERSHELL.EXE|WINDOWPOSITION, Quarantined, [5416], [425126],1.0.3005
PUP.Optional.PSScriptLoad.ACMB3, HKU\S-1-5-21-805201491-1039550708-2463240004-1001\CONSOLE\%SYSTEMROOT%_SYSTEM32_SVCHOST.EXE|WINDOWPOSITION, Quarantined, [5416], [425124],1.0.3005

Registry Data: 10
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS|NameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS|DhcpNameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{040e71a7-38ad-4ae9-b25b-971ed9782060}|NameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{0bf47d8a-7285-11e7-9d77-806e6f6e6963}|NameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{26b11a49-585f-4b43-a90c-9af3c3d7b25b}|NameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{4eae7122-419d-45de-b779-bf1bf5a4185e}|NameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{c8c8fc27-e0d8-4918-84fe-e2c472a812c7}|NameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{c8c8fc27-e0d8-4918-84fe-e2c472a812c7}|DhcpNameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{f61111e6-db6f-4973-ab83-9ca79d38ac10}|NameServer, Replaced, [1745], [-1],0.0.0
Adware.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{f61111e6-db6f-4973-ab83-9ca79d38ac10}|DhcpNameServer, Replaced, [1745], [-1],0.0.0

Data Stream: 0
(No malicious items detected)

Folder: 2
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\USERS\THE RICHARD FAMILY\APPDATA\LOCAL\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}, Quarantined, [63], [302717],1.0.3005

File: 21
PUP.Optional.WinYahoo, C:\USERS\THE RICHARD FAMILY\APPDATA\LOCAL\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\HOWTOREMOVE.HTML, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\chromium-min.jpg, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\control panel-min-min.JPG, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\down.png, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\ff menu.JPG, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\ff search engine-min.png, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\hp-min ff.png, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\hp-min ie.png, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\search engine.gif, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\setup pages.gif, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\sp-min.png, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\start-min.jpg, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\HOWTOREMOVE\up.png, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\config.dat, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\info.dat, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\install.log, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\sora, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\Sqlite3.dll, Quarantined, [63], [302717],1.0.3005
PUP.Optional.WinYahoo, C:\Users\The Richard Family\AppData\Local\{9931AF6D-BD99-C3D5-D001-E63DF4691AA5}\uninst.dat, Quarantined, [63], [302717],1.0.3005
PUP.Optional.Conduit, C:\USERS\THE RICHARD FAMILY\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\N9W2K4G2.DEFAULT\USER.JS, Quarantined, [577], [302741],1.0.3005
PUP.Optional.DownLoadAdmin, C:\WINDOWS\INSTALLER\25989B.MSI, Quarantined, [4], [301032],1.0.3005

Physical Sector: 0
(No malicious items detected)


(end)

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Aura

Aura

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Hi Moonduv :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt). You can attach them in your next post, or copy/paste their content.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

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Moonduv

Moonduv

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Certainly! Here is the error with Microsoft Edge:

 

 

Hmmm...can’t reach this page

Try this

And here is the error with the store is to "check your connection.  The Store needs to be online. You look like you are not."
 
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Aura

Aura

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Alright follow the instructions below.

eA5Cpfz.pngRKill

  • Download RKill and move the executable to your Desktop;
    Note: You can find renamed versions of RKill here in case something prevents the normal one from running;
  • Right-click on RKill.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Let it complete its scan;
    JXjQHV8.png
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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Moonduv

Moonduv

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Hi -

 

Here is the log:

Rkill 2.9.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2017 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/16/2017 07:39:27 AM in x64 mode.
Windows Version: Windows 10 Home

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 10/16/2017 07:42:11 AM
Execution time: 0 hours(s), 2 minute(s), and 44 seconds(s)

 

Thanks

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Aura

Aura

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Alright, follow the instructions below.

zImGw67.pngWindows Repair All-In-One
NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled.

  • Boot in Safe Mode with Networking;
  • Download the portable version of Windows Repair All-In-One;
  • Move the file (archive) on your Desktop, and extract it there;
  • Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator;
  • From there, click on the Next button until you are presented with an Open Repairs button and click on it;
  • Let the Registry back up complete, and move on to the check-list window;
  • Click on the Unselect All button at the bottom, then check the following items:
    • Remove Policies Set By Infections
    • Repair Network
    • Repair Proxy Settings
    • Repair Windows 8/10 App Store (Completely Reset App Store)
  • Once done, click on the Start Repairs button and let the scan execute;
  • If you are being prompted with a Security Warning, allow it to go through;
  • Once the repair is complete, it'll ask you to restart your computer, please do it;

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Moonduv

Moonduv

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It is working, thanks so much!  Thanks to your support, I plan on getting a paid subscription.  Can you please tell me whether Malwarebytes can replace a standard antivirus program (Norton, for example), in its entirety?  Does it provide virus preotection and fixes in addition to adware / malware protection?  How about live protection and on demand protection for both?

Thank you very much!

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Aura

Aura

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Glad to see that it did the trick for you Moonduv! ;)

Although Malwarebytes is advertisted as an "Antivirus replacement", I find it way more effective when using in combo with an Antivirus. So I would keep your current Antivirus, and use Malwarebytes Premium on top of it. The Premium version provides real-time protection divided in 4 protection modules, each of them working together: Malware, Web, Exploit and Ransomware. And Malwarebytes provides remediation (fixes) in both Free and Premium versions, yes. For more information, you can check the page below.

https://www.malwarebytes.com/premium/

 

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Aura

Aura

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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