Adwere.elex

[NinoKoen]

This malware called adware.elex and sometimes called adware.elex.generic did pops up on my google chrome with websites. after i scanned my computer with malwarebytes the pop ups stayed away, but after a few days when i run a scan there are always 6/8 threats called adwere.elex.

thank you for your support.

[Aura]

Hi NinoKoen

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules;
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Follow the instructions in the thread below and provide me both logs (FRST.txt and Addition.txt).

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

[NinoKoen]

Hi Yoan ,

Thank you for helping me,

here are the logs as requested:

 

Addition.txt

FRST.txt

[Aura]

Thank you for waiting.

Malicious Programs Warning!

I noticed that you have malicious programs installed on your system. I'll ask you to uninstall them since uninstalling such programs before running malware removal tools will ensure a better clean-up.

• AlphaGo
• Amazon Assistant
  

If you have an issue when uninstalling a program, please let me know.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located);
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• Click on the Fix button;
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
• Copy and paste its content in your next reply;
  

fixlist.txt

[Aura]

Hi NinoKoen,

Are you still with me?

[NinoKoen]

Hi yoan

Sorry for waiting i didn't saw your post...

[Aura]

It looked to me like the thread was also bugged on my side (I saw you as being the last person to reply to this thread, even though I did). So no problem  

[NinoKoen]

Hi Yoan

here is the file as requested

Fixlog.txt

[Aura]

Good Did you uninstall AlphaGo and Amazon Assistance like instructed?

[NinoKoen]

Yes i did,

What do i need to do now to delete the malware

[Aura]

Now we'll run a sweep with JRT and AdwCleaner.

Junkware Removal Tool (JRT)

• Download Junkware Removal Tool (JRT) and move it to your Desktop;
• Right-click on JRT.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• Press on any key to launch the scan and let it complete;
  
  Credits : BleepingComputer.com
• Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
  

AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop;
• Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• Accept the EULA (I accept), let the database update, then click on Scan;
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
  
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply;
  

Your next reply(ies) should therefore contain:

• Copy/pasted JRT log;
• Copy/pasted AdwCleaner clean log;
  

[NinoKoen]

Hey Yoan

Here are the files.

but after i did the adwcleaner scan it said they removed the mystarting123 thing but after restarting my computer mystarting123 is still on my google chrome?!

JRT.txt

AdwCleaner[C2].txt

AdwCleaner[S1].txt

[Aura]

It's okay we'll take care of it. Run a new scan with FRST, and provide me a fresh set of logs (FRST.txt and Addition.txt).

[NinoKoen]

hey Yoan,

sorry for the delay, here are the logs.

but now when i start firefox i get random russian startpages

FRST.txt

Addition.txt

Edited June 13, 2017 by NinoKoen

[Aura]

Can you uninstall Mozilla Firefox and Google Chrome, then reinstall them and let me know if the hijacks are still present? If you are logged in both web browsers, your data will be sync'd back, if not, follow the instructions below to back up your profile.

Mozilla Firefox: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Google Chrome: http://www.wikihow.com/Backup-and-Restore-Google-Chrome's-Entire-Settings

[NinoKoen]

Hi Yoan

i uninstalled them both and reinstalled them, on google chrome mystarting123 is gone but when i try to open firefox i can't open in

[Aura]

Quote

but when i try to open firefox i can't open in

What do you mean by that?

[NinoKoen]

5 minutes ago, NinoKoen said:

but when i try to open firefox i can't open in

when i try to open firefox i can't open it.

But i restarted my computer and i can open firefox, and it doesn't open any russian pages

[Aura]

Good!

How's your system behaving now? Are there any other issues to address?

[NinoKoen]

Hi

my firefox is behaving normal and my chrome too but at my chrome mystarting123 is still in the list of my search machines, when i try to delete it it appears back.

And for the malware i think it is deleted but I'll run a full scan with malwarebytes just for sure, if that's oke?

[Aura]

You can run a full scan, yes.

As for mystarting123, let's see if we can find it.

Farbar Recovery Scan Tool (FRST) - Registry Search
Follow the instructions below to download and execute a Registry search on your system with FRST, and provide the log in your next reply.

• Right-click on the executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
• Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds;
• In the Search text area, copy and paste the following:
  

  mystarting123

• Once done, click on the Search Registry button and wait for FRST to finish the search;
• On completion, a log will open in Notepad. Copy and paste its content in your next reply;
  

[NinoKoen]

Hi yoan  

I did a full scan and i didn't found anything  

I did the scan as you said, and i googled mystarting123 and i found some tips and 1 worked, i renamed it from mystarting123 to something else and then i tried to delete it and it is gone.

SearchReg.txt

[Aura]

Well if it worked, that's good

Was there anything else, or that was it?

[NinoKoen]

Yes thats it.

But how can i double check if the hijackes and the malware are really gone?

and if i have a question can i just ask it in this topic or something else

[Aura]

Well, your FRST logs came out clean, so that's a pretty good indicator right there. The hijacks on Google Chrome and Mozilla Firefox were probably existing in their cache, so clearing these and force deleting the hijacks did the trick to remove them.

I'll answer all your questions before closing this thread.