Update to 3.0 now says can't connect to service

[rayny2e4034]

I have a lifetime paid version of Malwarebytes that was working perfectly until this morning when i tried to update to 3.0 Now it doesn't work at all anymore..it still shows my old version and i get error messages can't start... can't connect. I have windows 7 Pro 64 bit and never had a problem until i tried this update. Is there a way to revert back to the previous version (even though it's showing i have my old version)??  I'm lost here... HELP Please...  Unable to start.... unable to connect the service... this is what i get when i try to use the program now...   

[Aura]

Hi rayny2e4034

When you installed Malwarebytes 3.0, did you uninstall your previous Malwarebytes Anti-Malware version beforehand, or not?

[rayny2e4034]

No, i didn't uninstall the old version. i just downloaded the new file and installed it. 

[Aura]

Are you able to uninstall Malwarebytes 3.0 from the Control Panel? If so, do it then restart your computer and see if your old version works.

The "Cannot connect to service" is a known issue and Malwarebytes is working on a fix as we speak.

[rayny2e4034]

Thank you Aura for you fast reply and Help. What i did is take a screenshot of my Identifier Code and License key first. Then i uninstalled all Malwarebytes from my computer. I also ran a 3rd party uninstaller called Geek which also checks leftovers in the registry. I Rebooted,then downloaded Malwarebytes again and installed it. After install,i entered my Identifier code and producy key. I Ran a scan with it and i'm happy to say 3.04 is working thanks to your help! I Uninstalled Anti-Exploit also. Do i need to re-install that or is included in what i just downloaded? Thank you soo much for your help..

[Aura]

If you have Malwarebytes 3.0 Premium, the Anti-Exploit module should be enabled and running (since 3.0 now bundles Malware, Web, Ransomware and Exploit protection), so there's no need to install Malwarebytes Anti-Exploit anymore.

Glad to see that you got it to work

[rayny2e4034]

Thank you again and Merry Christmas to you and yours!

[Aura]

No problem rayny, Merry Christmas to you as well!