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How to report a False Positive

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ID: 1   Posted (edited)

In order to report a false positive of Malwarebytes Anti-Ransomware please follow these steps:

Note: these steps have been updated and simplified to reflect new steps as of Beta 8 -- please ensure you're running the latest beta version 0.9.17.661 before reporting a false positive.

  1. Finish the detection process and reboot if asked by Anti-Ransomware.
  2. After reboot disable the Anti-Ransomware protection.
  3. Restore the file from Quarantine and add it to the exclusions.
  4. Find the restored EXE file that was quarantined, right-click on it and click "Send To >> Compressed (Zipped) Folder". Attach this ZIP file also to your report.
  5. Create a ZIP of the directory C:\ProgramData\MalwarebytesARW\ and attach it to your post.
Edited by bdubrow
Updated steps to reflect changes in Beta 8

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