I lost my license key‏

[asuranet]

Good day I have a problem I have an original license malwarebytes anti malware premium lifetime I have my id and activation key, when it came the new version transforms my key by one key, the day yesterday my laptop stopped working and could only recover my id and original activation key, I had saved to a uSB, the new activation key could not recover can help me get a new key please thanks

[daledoc1]

Hello and :
 
If I understand your post correctly, your original lifetime license ID and Key were recently converted to a new "replacement" Key upon updating to MBAM 2.1.8.
Then, you lost this new, replacement Key without having recorded it somewhere for safekeeping?
 
If that's the case, then unfortunately, the only folks who can help with that problem are the Support folks at the help desk.
We here at the forum do not have access to the necessary information to resolve this issue.

• If you already have a ticket at the Help Desk, please try to be patient. The Help Desk is busy, and they are also assisting users with technical support and malware cleanup cases.
  • Please do not open multiple tickets there -- doing so will slow down the process and could delay their response to you.
• If you do NOT already have a ticket at the Help Desk, you may open one HERE.
  • Please provide the Help Desk with as much of the following information as possible (but do NOT post this sensitive information here in this forum):
    • Name of purchaser
    • Email address of purchaser
    • Date of purchase
    • cleverbridge reference number (or details about the seller, if it was NOT malwarebytes online store)
    • MBAM license ID and Key information

• Either way, please be sure to check your spam and junk mail folders, to verify that the emails from the Support team did not land there by mistake.

In the interim, you may wish perform a CLEAN REINSTALL of MBAM -- the setup wizard will offer a 14-day Trial with the full, premium features, while you sort out the licensing issues. (1 Trial per PC per MBAM program version)

Thanks for your patience and understanding,

[asuranet]

thanks for answering whether the new generated key was that I lost already send mail to the support to help me thanks

[asuranet]

thank you very much malwerbytes team, helped me get my license key lifetime they were very friendly

[daledoc1]

Great!

 

I'm glad your licensing issues have been solved.

 

Thanks for letting us know.

 

Take care,