MB Finds Malware but Cannot Delete It

[i_am_jim]

My wife's computer has managed to become infected.  I can run MB and when it finishes it lists the Trojans, but when I click Quarantine is says it has completed successfully.  However after I close MB I get this Windows error message:

 

 

 

And, it has not removed the items.  This process repeats.  I can run it again-and-again with the same results. 

 

Here is the log it produces:

 

 

malwarelog.txt

[daledoc1]

Hi, again:

 

OOPS!

We can't work on malware diagnostics and removal in this sub-section of the forum, EITHER.

I suggest that you please read and follow the advice in this pinned topic: Available Assistance For Possibly Infected Computers.
It explains the options for free, expert help >>AND<< the preliminary steps to expedite the process.
A malware analyst will guide you through the cleanup process.

 

>>This will entail running some preliminary scans, and then EITHER creating a new topic (with the requested logs) in the Malware Removal section >>HERE<<, OR logging a ticket with the Help Desk >>HERE<< for email support.

Thanks,