tomi_hl Posted August 29, 2014 ID:872941 Share Posted August 29, 2014 I tried to update to malwarebytes 2.0 from 1.0 in one of my laptop and got the following errormalwarebytes anti-malware 1.x is currently installed and could not be uninstalled properly. I was able to scan, found and fixed 25 issues using 1.0 version. here's the log from frst thanksFRST.txt Link to post Share on other sites More sharing options...
Staff gringo_pr Posted August 29, 2014 Staff ID:873020 Share Posted August 29, 2014 I would like to try reinstalling Malwarebytes Antimalware at this time. To completely remove Malwarebytes Antimalware you will first need you will need to uninstall it from the control panel in (XP) add/remove and in (Vista and later) program and features Then I want you to run our cleanup tool that will remove any traces that is left over. - please run this twice to be sure it has been cleaned. <- very important http://downloads.malwarebytes.org/file/mbam_clean Now to reinstall Malwqarebytes Antimalware 1.Download Malwarebytes Anti-Malware 2.0 at http://downloads.malwarebytes.org/file/mbam 2.After downloading, double-click the downloaded file to get started. 3.Choose Yes if the User Account Control dialog appears. 4.The installation wizard will now appear to guide you through the upgrade process. 5.Click on Next. 6.Review and accept the license agreement, then click Next. 7.Review the latest changes made to Malwarebytes Anti-Malware, then click Next. 8.Choose where to install Malwarebytes Anti-Malware, then click Next. 9.Choose whether or not to have a Start Menu entry and its name, then click Next. 10.Choose if you want a desktop icon, then click Next. 11.Review your installation choices, then click Install. 12.The wizard will begin to install the files. 13.After upgrading, you will have the option to enable a free trial of Malwarebytes Anti-Malware Premium. To see a video on how to do this - https://helpdesk.malwarebytes.org/hc/en-us/articles/202325618 You will need to add you ID and Key back to activate the premium features Link to post Share on other sites More sharing options...
tomi_hl Posted August 29, 2014 Author ID:873022 Share Posted August 29, 2014 i got the following error when i tried to uninstall malwarebytes from control panel the setup files are corrupted please obtain a new copy of the program Link to post Share on other sites More sharing options...
Staff gringo_pr Posted August 30, 2014 Staff ID:873028 Share Posted August 30, 2014 Then I want you to run our cleanup tool that will remove any traces that is left over. - please run this twice to be sure it has been cleaned. <- very important http://downloads.mal...file/mbam_clean Link to post Share on other sites More sharing options...
tomi_hl Posted August 30, 2014 Author ID:873036 Share Posted August 30, 2014 thanks. i finally got malwarebytes 2.0 installed. is there anything i need to worry about from the FRST.log? Link to post Share on other sites More sharing options...
Staff gringo_pr Posted August 30, 2014 Staff ID:873267 Share Posted August 30, 2014 Hello tomi_hl No I do not see anything in the reports tro worry about gringo Link to post Share on other sites More sharing options...
Staff gringo_pr Posted September 2, 2014 Staff ID:874113 Share Posted September 2, 2014 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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