Database updates do not upload.

[kgoodman]

I keep getting messages that my database is not current. I click update, but the message returns. I open the program and it says database is out of date. I click fix, but it fails to update. This is too simple. hat could be going wrong?

[daledoc1]

Hello and :

 

A couple of easy things to check:

>>First, please be sure your system date/time are correct.
>>Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found HERE (just that 1 reply, not the entire thread). Please post back if you need help with that.
>>Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

>>If your "Update Now" button is grayed out, then that suggests that MBAM was installed and is running from a Windows Limited User Account, instead of an Admin account.  You'll need to cleanly reinstall from a Windows Admin Account in order for update checks and other scheduled tasks to work properly.
>>Finally, you might want to start with the advice in this pinned topic >>HERE<< -- we don't have enough info about your system yet to know if it will work for you (but it won't hurt).

If those suggestions don't resolve your issue:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[kgoodman]

Thanks - had 2 PUPs deleted and fixed all

[daledoc1]

Great!

Thanks for letting us know.

I'm glad I could help.

 

(BTW this is a known "bug" that is slated for a fix in a future release -- currently, "detected threats" needing user action will prevent the program from updating, but without notifying the user.  You are not the first person to be "bitten" by it.)

 

Cheers,