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Hello BJKoch

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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Hello.

 

The AdwCleaner log is pasted below.  I will paste the JRT log in a separate reply, as pasting them both into one reply made the post too long.

 

I'm not sure this is obvious from the JRT log, but that process rebooted the PC midstream after reporting a module error.  After rebooting, JRT returned to a blank command window with a blinking cursor.  We ran it 3 times because we thought we'd done something wrong.  We just closed the command window the first two times, and no log files were produced.  The third time, we pressed a key and the JRT process resumed, completed successfully and produced the log file attached.

 

The browser is still hijacked.

 

 

# AdwCleaner v3.023 - Report created 13/04/2014 at 14:15:57
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)
# Username : Family - FAMILY-PC
# Running from : C:\Users\Family\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
[#] Folder Deleted : C:\ProgramData\Browser Manager
Folder Deleted : C:\ProgramData\VisualBee
Folder Deleted : C:\Program Files\Conduit
Folder Deleted : C:\Program Files\fassurun
Folder Deleted : C:\Program Files\KeyDownload
Folder Deleted : C:\Program Files\Web Protect
Folder Deleted : C:\Windows\system32\AI_RecycleBin
Folder Deleted : C:\Users\Family\AppData\Local\emaze
Folder Deleted : C:\Users\Family\AppData\Local\iac
Folder Deleted : C:\Users\Family\AppData\Local\vghd
Folder Deleted : C:\Users\Family\AppData\Roaming\ValueApps
Folder Deleted : C:\Users\Family\AppData\Roaming\vghd
File Deleted : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_fastcontent.conduit.com_0.localstorage
File Deleted : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_fastcontent.conduit.com_0.localstorage-journal
File Deleted : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage
File Deleted : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_storage.conduit.com_0.localstorage-journal
File Deleted : C:\Windows\Tasks\SaveSense.job
File Deleted : C:\Windows\System32\Tasks\SaveSense
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{4DF03ACF-694B-499C-A36B-F35DBD89449F}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4DF03ACF-694B-499C-A36B-F35DBD89449F}
[#] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{58BC345B-F51C-4317-9EF6-E7493B575818}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\DOMStorage\conduit.com
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioCDGrabber2.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioCompress3.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioFile3.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioFormatSettings3.DLL
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bitguard.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bprotect.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsemngr.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserdefender.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsermngr.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browserprotect.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bundlesweetimsetup.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\cltmngsvc.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta babylon.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta tb.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\delta2.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltainstaller.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltasetup.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltatb.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\deltatb_2501-c733154b.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iminentsetup.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\sweetimsetup.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\tbdelta.exetoolbar783881609.exe
Value Deleted : HKLM\SYSTEM\ControlSet001\Control\Session Manager\AppCertDlls [x64]
Value Deleted : HKLM\SYSTEM\ControlSet002\Control\Session Manager\AppCertDlls [x64]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{5E50AE1D-BC76-418B-94C4-EFEAC0CEF80C}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{F54A0D21-6A53-460C-8301-C694EC9E1033}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{F7BCCFD4-2FA6-477D-A1B0-EF7500B3C49E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F14321-8FED-4CBC-B01A-4B57FC199062}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2C6F7E96-73BC-47A5-9F51-B67F0BAFE24D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{35B8892D-C3FB-4D88-990D-31DB2EBD72BD}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4C58EB04-7B72-4D3D-A36E-66167A99BC31}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4EE0B011-604C-47F3-8F2B-39F79640B85E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5EB0259D-AB79-4AE6-A6E6-24FFE21C3DA4}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CADAF6BE-BF50-4669-8BFD-C27BD4E6181B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CD5175E2-7CC1-418C-B66C-0AB95DAD4103}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2BEF239C-752E-4001-8048-F256E0D8CD93}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{49C00A51-6E59-41FE-B3FA-2D2157FAD67B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6DFF5DBA-AE3A-46DB-B301-ECFFC6DB2982}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DE34CD67-F1C8-4001-9A23-B8A68F63F377}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{43B4B831-F41F-4F73-8F14-4FFF0BA75B1B}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{6C9945B7-1D19-46CB-88C0-45A24DF6CD6E}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{84B9B044-17C0-48FB-A300-C9747D5DF29C}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{93E3D79C-0786-48FF-9329-93BC9F6DC2B3}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\installedbrowserextensions
Key Deleted : HKCU\Software\simplytech
Key Deleted : HKCU\Software\SoftwareUpdater
Key Deleted : HKCU\Software\visualbee
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\simplytech
Key Deleted : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\installedbrowserextensions
Key Deleted : HKLM\Software\visualbee
Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.16521
 
 
-\\ Google Chrome v33.0.1750.154
 
[ File : C:\Users\Family\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [9718 octets] - [13/04/2014 13:26:41]
AdwCleaner[s0].txt - [9835 octets] - [13/04/2014 14:15:57]
 
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [9895 octets] ##########
 
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Here is the JRT log file.

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.3 (03.23.2014:1)
OS: Windows 7 Home Premium x86
Ran by Family on Mon 04/14/2014 at 17:39:04.37
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\yt.ytnavassistplugin.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{5a1d0d31-749c-4186-a295-4106e6e7b26a}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Users\Family\AppData\Roaming\getrighttogo"
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{00293448-70A3-4E1F-AFCD-4A1E6BC34911}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{009B40B6-FA15-461E-BBB8-2E4B7F86583F}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{00DEB279-D122-41C1-B30A-94FAD985FB95}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{015D58B2-9892-46A8-B076-F93EBEB1A1F1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{02108C3E-3D28-4294-8746-3DBEF9FC3F3A}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{027F7D04-6F1A-4477-B6CD-73463A4D552C}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{033E8DF5-0263-43ED-8FCF-9D3347284DF9}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{03727A78-3072-4BA6-AA67-539379E99D61}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{039E429C-48BE-41E0-B758-F2FB15169EF1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{03AC99F2-66E7-479C-9C55-F6D7D9808BB2}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{03B4C7D2-3EEC-41BD-B022-054018978BBC}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{03C4322A-D339-47AA-922F-CE10FC81D7AE}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{03FDE52D-48C1-4BEA-8566-9F44A7AD6F58}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{040EA3B4-DB33-4B78-9214-950814EC37B9}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{042D8372-9DF8-42BE-8A5E-010C4B93877D}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{047BA39E-7AE9-4ED9-A875-89D43AB1497A}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{04CDC0E6-515A-4462-9CAB-DCB479468054}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{04D7A7FA-CC7B-41F6-81C0-07143AA5C06C}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{04DF36DF-F71E-417B-ADAE-6C764032C336}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{04E5A811-D542-4D70-9C94-E2483A3179A1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{05802A85-996E-4F0D-931C-EC4D947783CF}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{068FF3DA-69A4-4F76-905A-202DFD616145}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{06AB28EF-F1E8-4820-B2AF-FF5E0643A4D5}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{06C94F23-B182-456D-BB30-C35171701887}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{06DAF961-94FE-43BD-BF2E-50BB9E4302BD}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{072D18E7-9A18-4F8A-BE07-D9949E43F3A1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{07D0AF5C-FF6D-4F9E-8DC3-7E8AE76B2432}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{08244320-DAF2-4C4C-8E87-6559E799B9D6}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{090BB1E1-71EF-4455-A801-B8C3B832EF36}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{096343C6-8CE8-4078-92A5-DF3D18D12877}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0A39F7B0-13D3-4799-9DD4-6F208AD43927}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0A438926-11DC-4FBC-9194-365555004123}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0B01E569-0C96-46D4-A1F3-C30582E4C2F4}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0B22E693-2BDB-448E-AC0B-AF1285FDFEAF}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0B3E88BB-CEAB-4CA9-8181-AC51D83CDC06}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0BA043F6-CF11-47EF-9A94-5398A0EF9AC4}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0BA418A7-67CB-4361-9D1C-FF3A42188CC6}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0BBCB190-365C-47A4-A566-AD8571672018}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0BC71ACD-CA3E-441A-9C09-672437E7ECB1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0C67B497-529B-4598-96D4-CAA120C7C6D7}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0CA25317-7265-4D43-B860-E25B251D2F67}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0CD45C6B-6C03-4DB8-994C-6E3D658DD9D1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0DC79BEC-1A67-4B7D-A2A2-2517691E304C}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0DD48064-979D-48A5-8B49-7040BEE413AC}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{0E421327-1B4B-407E-B2A7-1B39FF966C8B}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{1038D8C4-5917-4C4B-B25B-2F6B567347FD}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{1041A7EE-5CFF-42AA-981B-6F75FB6ADAC7}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{10483E01-7B93-465C-8E05-540366339D96}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{10A633DD-69E9-41C8-BFD6-63B074CBFBCB}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{111D7375-25F8-4CC9-88F3-8817BEE1C388}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{117607F3-ED38-434C-BE8F-4FBA3D3037F1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{121759C1-D2B5-49A5-BE8C-6F509E678C03}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{12AFD9A7-44E1-46AC-ADCD-AF6899B2C207}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{12E54D0E-5577-4FE1-9C67-CECCFE86FDB1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{1342BAC2-F6C7-45AD-9417-B75CA10D8350}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{134B4B95-BA9A-4E0B-8383-C1810E6DD527}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{1412FD40-FC70-4AD9-BCBF-B4289CD6C897}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{14632639-D507-4EF5-8193-136510CDD62D}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{14D81E08-E146-4DD4-9EC2-543BE71A1175}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{151EC89B-137E-4A25-AA1E-8592544A06CA}
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Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F393DEC6-9721-4326-93CD-3B98195E78C1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F3CD81F1-80C6-4872-87F1-582792A4F727}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F419B164-2530-4D95-B484-823330175824}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F4A97A4F-86A1-42B0-AE37-10BD45EC238C}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F4EA9DAE-60FD-4467-B52E-7A8296D65D00}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F5454E62-85B2-4A0A-BB2A-4B0E711FE636}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F5AF124A-FDA2-4F04-8C3A-CB5E60D2A509}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F679810D-B77E-48DD-886F-7F667B10E6A3}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F6A47DDE-B276-45E6-9A4A-273CF6C361C3}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F6B827CC-CE52-475C-8042-3437F942BAA1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F74FEFCC-63D8-4DBD-9078-CB45473F58DA}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F75CDE29-4C83-410D-AC5D-2CB17D762BEA}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F7986950-B31E-4364-B2D3-FD8F3166942A}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F7C3EF6C-3B9E-4ACB-AB9D-B241FAD46D7A}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F7C7528F-8B1C-4FF3-82F0-CAE8B5F643FF}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F7D4469B-0B22-4D98-B1F2-9EF0F943D71E}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F829C785-D7F8-4408-A7A9-2F88D4B28AE6}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F86841D5-BDBF-4017-AA24-874B95C9930C}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F874EBAB-1082-4755-AA9E-9C1E7CD34DD1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F8BEE6EB-7028-4B02-8CD6-C804FD41CCA0}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F8FD25DD-61D8-4108-85F2-98AF68ADB595}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{F9F50976-28C0-4BF2-B759-583B28E68B72}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FA0A0A1F-A16F-40DE-91B0-95A6B8A1A6A1}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FA2D79CE-C179-47A2-978A-7A4A9568B5D2}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FA6E68BC-E781-4264-AF79-A4889CEB23B9}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FA975471-4969-4F41-BD19-76877C1CA5C8}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FB04769D-24F7-44A2-8ADD-62BC3321AD33}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FC67935D-EC3C-4800-AD06-EF7864E7DCA6}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FD051B4E-1449-4144-BD9D-79766921A879}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FD26F1A2-8F46-4542-A5C0-93CD91AAB18C}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FD2FC212-7F5E-4647-9944-13BF409BCA78}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FD406D02-4318-42C1-A35A-011AEE204B22}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FD890CDC-3577-40EA-83AF-9C0AF68AA834}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FDB5054F-AF31-4E78-AC29-84836DD74316}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FE1BF854-AA27-4297-A3BB-C5E6D0C0B132}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FE31A8EB-AE5D-4291-9AC3-BEDD9D0CBD85}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FE40033D-BE45-4ED8-A779-47928645278D}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FECA5EB6-D393-4FED-AF46-E5EE8476DC17}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FED121D3-FB71-482B-9E42-6729E2D1D6C9}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FF25EF6A-93F5-45F7-97F4-96FECF373C85}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FF6D786C-F23E-49FD-AEE9-9DC0D667B453}
Successfully deleted: [Empty Folder] C:\Users\Family\appdata\local\{FFA53D1F-21BA-4D75-A0F2-68CA53B28C70}
 
 
 
~~~ Chrome
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Policies\Google [blacklisted Policy]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 04/14/2014 at 17:42:27.56
Computer was rebooted
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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  • Staff

Hello BJKoch

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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Thanks so much for your assistance.  And thanks for your patience.  The Combofix log is below.  The browser does not appear to be hijacked anymore, yay!  

 

 

ComboFix 14-04-17.01 - Family 04/18/2014  18:26:08.1.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3582.2198 [GMT -7:00]
Running from: c:\users\Family\Desktop\ComboFix.exe
AV: Norton Internet Security *Enabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
FW: Norton Internet Security *Enabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
SP: Norton Internet Security *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Family\AppData\Local\Microsoft\Windows\Temporary Internet Files\fassurun_iels
c:\users\Family\AppData\Local\Temp\AFF1.tmp\F_IN_BOX.dll
c:\users\Family\AppData\Roaming\Microsoft\~DFK4c0faec4.tmp
c:\users\Family\AppData\Roaming\Microsoft\~DFK4c2d8027.tmp
c:\users\Family\AppData\Roaming\Microsoft\1eaadjc.dll
c:\users\Family\AppData\Roaming\Microsoft\bass.dll
c:\users\Family\AppData\Roaming\Microsoft\kfgresk.dll
c:\users\Family\AppData\Roaming\Microsoft\mjcriu.dll
c:\users\Family\AppData\Roaming\Microsoft\peaadje.dll
c:\users\Family\AppData\Roaming\Microsoft\qwadjb.dll
c:\users\Family\AppData\Roaming\Microsoft\rsaadjd.dll
c:\users\Family\GoToAssistDownloadHelper.exe
c:\windows\system32\tmp5678.tmp
.
.
(((((((((((((((((((((((((((((((((((((((   Drivers/Services   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
-------\Service_NPF
.
.
(((((((((((((((((((((((((   Files Created from 2014-03-19 to 2014-04-19  )))))))))))))))))))))))))))))))
.
.
2014-04-13 23:34 . 2014-04-13 23:34 -------- d-----w- c:\windows\ERUNT
2014-04-13 20:26 . 2014-04-13 21:16 -------- d-----w- C:\AdwCleaner
2014-04-11 00:18 . 2014-03-31 00:13 2724864 ----a-w- c:\windows\system32\mshtml.tlb
2014-04-05 17:31 . 2014-04-11 00:40 107736 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-04-05 17:28 . 2014-04-05 17:29 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
2014-04-05 17:28 . 2014-04-05 17:28 -------- d-----w- c:\programdata\Malwarebytes
2014-04-05 17:28 . 2014-04-03 16:51 51416 ----a-w- c:\windows\system32\drivers\mwac.sys
2014-04-05 17:28 . 2014-04-03 16:51 73432 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-04-05 17:28 . 2014-04-03 16:50 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-04-04 23:27 . 2012-08-23 14:44 14848 ----a-w- c:\windows\system32\drivers\rdpvideominiport.sys
2014-04-04 23:27 . 2012-08-23 13:52 12800 ----a-w- c:\windows\system32\RdpGroupPolicyExtension.dll
2014-04-04 23:27 . 2012-08-23 14:48 221184 ----a-w- c:\windows\system32\rdpudd.dll
2014-04-04 23:27 . 2012-08-23 11:12 192000 ----a-w- c:\windows\system32\rdpendp_winip.dll
2014-04-04 23:27 . 2012-08-23 10:08 2739712 ----a-w- c:\windows\system32\rdpcorets.dll
2014-04-04 23:21 . 2013-10-01 23:45 32256 ----a-w- c:\windows\system32\TsUsbGDCoInstaller.dll
2014-04-04 23:21 . 2013-10-02 00:32 12800 ----a-w- c:\windows\system32\TsUsbRedirectionGroupPolicyControl.exe
2014-04-04 23:21 . 2013-10-02 00:42 49152 ----a-w- c:\windows\system32\drivers\TsUsbFlt.sys
2014-04-04 23:21 . 2013-10-02 00:30 14336 ----a-w- c:\windows\system32\TsUsbRedirectionGroupPolicyExtension.dll
2014-04-04 23:21 . 2013-10-02 00:14 50176 ----a-w- c:\windows\system32\MsRdpWebAccess.dll
2014-04-04 23:21 . 2013-10-02 00:14 17920 ----a-w- c:\windows\system32\wksprtPS.dll
2014-04-04 23:21 . 2013-10-01 23:58 53248 ----a-w- c:\windows\system32\tsgqec.dll
2014-04-04 23:21 . 2013-10-01 23:08 855552 ----a-w- c:\windows\system32\rdvidcrl.dll
2014-04-04 23:21 . 2013-10-01 23:00 76288 ----a-w- c:\windows\system32\TSWbPrxy.exe
2014-04-04 23:21 . 2013-10-01 22:53 350208 ----a-w- c:\windows\system32\wksprt.exe
2014-04-04 23:21 . 2013-10-01 22:34 1068544 ----a-w- c:\windows\system32\mstsc.exe
2014-04-04 23:21 . 2013-10-01 20:55 5698048 ----a-w- c:\windows\system32\mstscax.dll
2014-04-04 23:09 . 2014-04-04 23:09 -------- d-----w- c:\windows\Migration
2014-04-04 23:02 . 2012-07-26 02:33 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2014-04-04 23:02 . 2012-07-26 02:32 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2014-04-04 23:02 . 2012-07-26 03:20 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2014-04-04 23:02 . 2012-07-26 03:20 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2014-04-04 23:02 . 2012-07-26 03:21 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2014-04-04 23:02 . 2012-07-26 03:20 613888 ----a-w- c:\windows\system32\WUDFx.dll
2014-04-04 23:02 . 2012-07-26 03:20 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2014-04-04 23:00 . 2013-05-10 04:56 12625408 ----a-w- c:\windows\system32\wmploc.DLL
2014-04-04 23:00 . 2013-05-10 03:48 164864 ----a-w- c:\program files\Windows Media Player\wmplayer.exe
2014-04-04 22:55 . 2012-11-22 04:45 626688 ----a-w- c:\windows\system32\usp10.dll
2014-04-04 22:55 . 2012-08-22 17:16 712048 ----a-w- c:\windows\system32\drivers\ndis.sys
2014-04-04 22:55 . 2012-07-04 19:45 33280 ----a-w- c:\windows\system32\drivers\RNDISMP.sys
2014-04-04 22:55 . 2013-11-23 18:26 417792 ----a-w- c:\windows\system32\WMPhoto.dll
2014-04-04 22:55 . 2013-10-04 01:56 1796096 ----a-w- c:\windows\system32\authui.dll
2014-04-04 22:55 . 2013-10-04 01:58 152576 ----a-w- c:\windows\system32\SmartcardCredentialProvider.dll
2014-04-04 22:55 . 2013-10-04 01:56 168960 ----a-w- c:\windows\system32\credui.dll
2014-04-04 22:54 . 2012-10-03 16:42 156672 ----a-w- c:\windows\system32\ncsi.dll
2014-04-04 22:54 . 2012-10-03 16:42 52224 ----a-w- c:\windows\system32\nlaapi.dll
2014-04-04 22:54 . 2012-10-03 16:42 242176 ----a-w- c:\windows\system32\nlasvc.dll
2014-04-04 22:54 . 2012-10-03 16:42 18944 ----a-w- c:\windows\system32\netevent.dll
2014-04-04 22:54 . 2012-10-03 16:42 175104 ----a-w- c:\windows\system32\netcorehc.dll
2014-04-04 22:54 . 2012-10-03 16:40 499712 ----a-w- c:\windows\system32\iphlpsvc.dll
2014-04-04 22:54 . 2012-10-03 15:21 35328 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
2014-04-04 22:54 . 2013-10-30 02:19 301568 ----a-w- c:\windows\system32\msieftp.dll
2014-04-04 22:52 . 2012-10-09 17:40 44032 ----a-w- c:\windows\system32\dhcpcsvc6.dll
2014-04-04 22:52 . 2012-10-09 17:40 193536 ----a-w- c:\windows\system32\dhcpcore6.dll
2014-04-04 22:52 . 2013-08-05 01:56 133056 ----a-w- c:\windows\system32\drivers\ataport.sys
2014-04-04 22:52 . 2013-01-24 04:47 196328 ----a-w- c:\windows\system32\drivers\fvevol.sys
2014-04-04 22:50 . 2014-02-04 02:04 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll
2014-04-04 22:49 . 2012-08-21 20:12 245760 ----a-w- c:\windows\system32\OxpsConverter.exe
2014-04-04 22:49 . 2012-05-04 09:59 514560 ----a-w- c:\windows\system32\qdvd.dll
2014-04-04 22:49 . 2013-05-10 03:20 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2014-04-04 22:33 . 2013-12-04 01:54 594944 ----a-w- c:\windows\system32\RMActivate_isv.exe
2014-04-04 22:33 . 2013-12-04 02:03 87040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2014-04-04 22:33 . 2013-12-04 02:03 87040 ----a-w- c:\windows\system32\secproc_ssp.dll
2014-04-04 22:33 . 2013-12-04 02:03 423936 ----a-w- c:\windows\system32\secproc_isv.dll
2014-04-04 22:33 . 2013-12-04 02:03 428032 ----a-w- c:\windows\system32\secproc.dll
2014-04-04 22:33 . 2013-12-04 02:02 390144 ----a-w- c:\windows\system32\msdrm.dll
2014-04-04 22:33 . 2013-12-04 01:54 510976 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2014-04-04 22:33 . 2013-12-04 01:54 572416 ----a-w- c:\windows\system32\RMActivate.exe
2014-04-04 22:33 . 2013-12-04 01:54 508928 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2014-04-04 21:11 . 2014-04-19 01:18 -------- d-----w- c:\program files\Spybot - Search & Destroy 2
2014-03-27 14:10 . 2014-04-19 01:15 -------- d-----w- c:\windows\system32\drivers\NIS\1502000.026
2014-03-24 05:01 . 2014-04-04 21:55 609 ----a-w- c:\windows\system32\ff.bin
2014-03-24 05:00 . 2014-04-04 21:51 546 ----a-w- c:\windows\system32\schtasks.bin
2014-03-23 20:02 . 2014-03-23 20:02 -------- d-----w- c:\program files\Flash Update
2014-03-23 20:00 . 2014-03-27 14:16 -------- d-----w- c:\users\Family\AppData\Local\Hyper Browser
2014-03-23 19:55 . 2014-03-23 19:55 -------- d-----w- c:\programdata\Yahoo! Companion
2014-03-23 19:54 . 2014-03-31 18:55 -------- d-----w- c:\program files\KeyPlayer-soft
2014-03-23 19:53 . 2014-03-23 19:54 -------- d-----w- c:\programdata\ZalmanInstaller_5343
2014-03-22 04:54 . 2014-03-22 04:54 52920 ----a-w- c:\windows\system32\drivers\wStLib.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-04-19 01:37 . 2009-04-03 03:32 16608 ----a-w- c:\windows\gdrv.sys
2014-03-13 11:15 . 2012-04-07 21:39 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-03-13 11:15 . 2011-07-14 04:36 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-03-01 04:10 . 2014-03-16 21:46 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll
2014-03-01 03:52 . 2014-03-16 21:46 61952 ----a-w- c:\windows\system32\iesetup.dll
2014-03-01 03:51 . 2014-03-16 21:46 51200 ----a-w- c:\windows\system32\ieetwproxystub.dll
2014-03-01 03:38 . 2014-03-16 21:46 112128 ----a-w- c:\windows\system32\ieUnatt.exe
2014-03-01 03:38 . 2014-03-16 21:46 108032 ----a-w- c:\windows\system32\ieetwcollector.exe
2014-03-01 03:37 . 2014-03-16 21:46 553472 ----a-w- c:\windows\system32\jscript9diag.dll
2014-03-01 03:31 . 2014-03-16 21:46 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2014-03-01 03:14 . 2014-03-16 21:46 4244480 ----a-w- c:\windows\system32\jscript9.dll
2014-03-01 03:00 . 2014-03-16 21:46 1964032 ----a-w- c:\windows\system32\inetcpl.cpl
2014-03-01 02:32 . 2014-03-16 21:46 1820160 ----a-w- c:\windows\system32\wininet.dll
2014-02-13 14:01 . 2014-02-13 14:01 487518 ----a-w- C:\monitor.exe
2014-02-07 01:07 . 2014-03-16 21:45 2349056 ----a-w- c:\windows\system32\win32k.sys
2014-02-04 02:04 . 2014-03-16 21:46 509440 ----a-w- c:\windows\system32\qedit.dll
2014-01-29 02:06 . 2014-03-16 21:45 381440 ----a-w- c:\windows\system32\wer.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1174016]
"Desktop Software"="c:\program files\Common Files\SupportSoft\bin\bcont.exe" [2009-04-24 1025320]
"iCloudServices"="c:\program files\Common Files\Apple\Internet Services\iCloudServices.exe" [2013-11-20 59720]
"ApplePhotoStreams"="c:\program files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe" [2013-11-20 59720]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"P17RunE"="P17RunE.dll" [2008-03-28 14848]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2012-02-23 59240]
"JMB36X IDE Setup"="c:\windows\RaidTool\xInsIDE.exe" [2007-03-20 36864]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-04-08 254696]
"InstaLAN"="c:\program files\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" [2011-11-14 1884064]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2014-02-06 43848]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2014-01-18 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2014-02-21 152392]
"Windows Client Manager"="c:\program files\Flash Update\winclient32.exe" [2014-03-17 640000]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE -b -l [2001-2-13 83360]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 0 (0x0)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
"PromptOnSecureDesktop"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ   autocheck autochk *\0\0sdnclean.exe
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Microsoft Works Calendar Reminders.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Works Calendar Reminders.lnk
backup=c:\windows\pss\Microsoft Works Calendar Reminders.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Monitor.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Monitor.lnk
backup=c:\windows\pss\Monitor.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2013-11-21 16:57 959904 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2012-07-31 11:20 38872 ----a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EaseUs Tray]
2011-08-06 07:52 744072 ----a-w- c:\program files\EaseUS\Todo Backup\bin\TrayNotify.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EaseUs Watch]
2011-08-06 07:52 70792 ----a-w- c:\program files\EaseUS\Todo Backup\bin\EuWatch.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Portfolio]
2001-08-23 21:52 331830 ----a-w- c:\program files\Microsoft Works\wkssb.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Update Detection]
2001-08-17 04:41 28738 ----a-w- c:\program files\Common Files\microsoft shared\Works Shared\WkUFind.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PlaxoSysTray]
2012-03-22 06:30 16272 ----a-w- c:\users\Family\AppData\Local\Plaxo\3.34.0.3\plaxosystray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PlaxoUpdate]
2012-03-22 06:30 2074512 ----a-w- c:\users\Family\AppData\Local\Plaxo\3.34.0.3\PlaxoHelper_en.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdReg]
2000-05-11 08:00 90112 ----a-w- c:\windows\Updreg.EXE
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\VolPanel]
2007-03-01 00:50 180224 ----a-w- c:\program files\Creative\SBAudigy\Volume Panel\VolPanlu.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WorksFUD]
2001-10-06 00:34 24576 ----a-w- c:\program files\Microsoft Works\wkfud.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\YSearchProtection]
2009-02-23 13:05 111856 ----a-w- c:\program files\Yahoo!\Search Protection\SearchProtection.exe
.
R2 KDUpdater;KDUpdater;c:\users\Family\AppData\Local\Temp\KDUpdSrv.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [2013-10-23 172192]
R3 BBSvc;Bing Bar Update Service;c:\program files\Microsoft\BingBar\BBSvc.EXE [2011-04-01 183560]
R3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\DRIVERS\bcmwlhigh6.sys [2009-11-06 699896]
R3 Ca522bv;CA522B WebCam Driver;c:\windows\system32\Drivers\Ca522bv.sys [2007-10-16 2329216]
R3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;c:\program files\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2009-04-18 79360]
R3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;c:\program files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2010-04-24 79360]
R3 FirebirdServerMAGIXInstance;Firebird Server - MAGIX Instance;c:\program files\Common Files\MAGIX Services\Database\bin\fbserver.exe [2008-08-07 3276800]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe [2014-03-01 108032]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 14848]
R3 TBIMount;TBIMount;c:\windows\System32\drivers\tbimount.sys [2010-12-02 87648]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2013-10-02 49152]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-08-22 1343400]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 51040]
S0 EUBAKUP;EUBAKUP;c:\windows\system32\drivers\eubakup.sys [2011-08-06 39560]
S0 EUBKMON;EUBKMON;c:\windows\system32\drivers\EUBKMON.sys [2011-08-06 43656]
S0 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2014-04-11 107736]
S0 phylock;phylock;c:\windows\system32\drivers\phylock.sys [2010-06-08 20960]
S0 SCMNdisP;General NDIS Protocol Driver;c:\windows\system32\DRIVERS\scmndisp.sys [2007-01-20 21728]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1502000.026\SYMDS.SYS [2013-09-10 367704]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1502000.026\SYMEFA.SYS [2014-03-04 936152]
S1 BHDrvx86;BHDrvx86;c:\program files\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140409.001\BHDrvx86.sys [2014-03-19 1098968]
S1 ccSet_NIS;NIS Settings Manager;c:\windows\system32\drivers\NIS\1502000.026\ccSetx86.sys [2013-09-26 127064]
S1 EUDSKACS;EUDSKACS;c:\windows\system32\drivers\eudskacs.sys [2011-08-06 17032]
S1 EUFDDISK;EUFDDISK;c:\windows\system32\drivers\EuFdDisk.sys [2011-08-06 185480]
S1 IDSVix86;IDSVix86;c:\program files\Norton Internet Security\NortonData\21.1.0.18\Definitions\IPSDefs\20140417.001\IDSvix86.sys [2014-03-25 395992]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1502000.026\Ironx86.SYS [2013-09-27 206936]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NIS\1502000.026\SYMNETS.SYS [2014-02-18 447704]
S1 wStLib;wStLib;c:\windows\system32\drivers\wStLib.sys [2014-03-22 52920]
S2 c2cautoupdatesvc;Skype Click to Call Updater;c:\program files\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2014-03-03 1363584]
S2 c2cpnrsvc;Skype Click to Call PNR Service;c:\program files\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2014-03-03 1748608]
S2 EaseUS Agent;EaseUS Agent;c:\program files\EaseUS\Todo Backup\bin\Agent.exe [2011-08-06 60040]
S2 Fabs;FABS - Helping agent for MAGIX media database;c:\program files\Common Files\MAGIX Services\Database\bin\FABS.exe [2009-08-28 1253376]
S2 GEST Service;GEST Service for program management.;c:\program files\GIGABYTE\EnergySaver\GSvr.exe [2008-09-25 68136]
S2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2013-06-29 14624]
S2 KeyPlayer;Key Player;c:\program files\KeyPlayer-soft\KeyPlayer157.exe [2014-03-23 197120]
S2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\21.2.0.38\NIS.exe [2014-03-12 276376]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-21 108120]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2014-03-16 21:10 1150280 ----a-w- c:\program files\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2014-04-19 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-07 11:15]
.
2014-04-13 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-08-20 05:40]
.
2014-04-19 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-02 14:50]
.
2014-04-19 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-02 14:50]
.
2014-04-19 c:\windows\Tasks\Key Player Update.job
- c:\program files\KeyPlayer-soft\KeyPl.exe [2014-03-23 19:54]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyServer = http=127.0.0.1:13828
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-10 - (no file)
HKCU-Run-MobileDocuments - c:\program files\Common Files\Apple\Internet Services\ubd.exe
c:\users\Family\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\V CAST Media Monitor.lnk - c:\program files\V CAST Media Manager\MEMonitor.exe -m
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\21.2.0.38\NIS.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\21.2.0.38\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\NIS\1502000.026\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files\Norton Internet Security\Engine\21.2.0.38"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-3778013893-1408630279-1737301900-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice]
@Denied: (2) (LocalSystem)
@Denied: (2) (S-1-5-21-3778013893-1408630279-1737301900-1000)
"Progid"="WindowsLiveMail.Email.1"
.
[HKEY_USERS\S-1-5-21-3778013893-1408630279-1737301900-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.VCard.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_12_0_0_77_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_12_0_0_77_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Common Client\ccIPC]
@Denied: (C D) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Common Client\ccIPC\Channels]
@Denied: (C D) (Everyone)
"ccSvcHst_UserSession_3356"="{146C24B7-B536-439F-A1D5-CBED2154E3F0}"
"ccSvcHst_UserSession_3168"="{9F0B3C85-8E05-418C-A0EC-951AA0B1A262}"
"ccSvcHst_UserSession_4276"="{2A9F97E3-B473-4BC6-B6A4-AA1A121011AA}"
"ccSvcHst_UserSession_2056"="{9A7002DC-DB88-47CD-8181-6B4D42A0D07B}"
"ccSvcHst_UserSession_4012"="{C5847A53-433A-436C-8810-EC6022A57406}"
"ccSvcHst_UserSession_3584"="{7CC96A9F-04A6-47A6-8155-53124F9459F1}"
"g_coUserCommandChannel"="{A656DD07-1361-46D7-98D9-5A39331808A3}"
"ccSvcHst_UserSession_3360"="{CF42B50F-490C-47EF-AC2D-C7C04848B33F}"
"ccSvcHst_UserSession_3424"="{CFCC09A7-2B01-4F86-8797-FFCECC3E6D15}"
"ccSvcHst_UserSession_4092"="{D4B0C169-76B9-4D90-B283-8E99F5D07117}"
"ccSvcHst_UserSession_1040"="{92DCD067-88AE-4CB4-B677-ED7DE5EB8023}"
"ccSvcHst_UserSession_4548"="{C82D3502-4B05-4EF5-9DAA-365CA0625973}"
"ccSvcHst_UserSession_5788"="{00A4A2C0-9D18-4340-B3FA-D96FA93E34C9}"
"ccSvcHst_UserSession_1908"="{EFB26262-A1C5-4E77-8382-DA16BBB67C7E}"
"ccSvcHst_UserSession_3476"="{14F395B4-B2A6-4FE4-9FC7-E868624998FD}"
"ccSvcHst_UserSession_3620"="{F3F9BBE9-B7BA-4528-9679-9830A848FB8C}"
"ccSvcHst_UserSession_2980"="{7B891752-D453-41EF-8DE9-6E2B1A8FC985}"
"ccSvcHst_UserSession_15460"="{CEC05F7E-8277-4D29-9435-DA13450CEEAF}"
"ccSvcHst_UserSession_3592"="{558CE142-ECA2-48C7-BE4E-E5AD5C621022}"
"ccSvcHst_UserSession_3780"="{BAAF071B-EDCA-42EC-95BD-EB4A625F75EF}"
"ccSvcHst_UserSession_4564"="{D58E25A4-DDA4-41DB-9860-3AD567B1ECD4}"
"ccSvcHst_UserSession_5168"="{8342F102-7295-48DD-BD0C-D7265067DB31}"
"ccSvcHst_UserSession_2576"="{C9F91841-66EF-423A-820E-DC7B2C9571DA}"
"ccSvcHst_UserSession_61100"="{C1677FAC-2D1D-4066-A915-3C3884D584BD}"
"{9BBA000F-092F-432f-B9DF-9D64FD1C2978}"="{D4AEFBE6-BF03-4B69-8AD8-8A690DD4142B}"
"3171AE8E-C48D-4AFC-AF37-45011C17CBE6:Family"="{D4AEFBE6-BF03-4B69-8AD8-8A690DD4142B}"
"ccSvcHst_UserSession_3972"="{5EB48EB4-C471-46C5-A9B8-050097ED1089}"
"ccSvcHst_UserSession_1976"="{D4AEFBE6-BF03-4B69-8AD8-8A690DD4142B}"
"ccSvcHst_UserSession_33668"="{0695E930-7D65-4FA3-9669-3137A00E6A9C}"
"ccSvcHst_UserSession_3804"="{D5720E18-BC04-4355-A3A1-69D0430184F8}"
"ccSvcHst_UserSession_4956"="{38268601-56AE-4A10-9CA5-CD6560C5389B}"
"ccSvcHst_UserSession_5336"="{2818151E-66C0-448A-AAF5-26FBE3DF0DAB}"
"ccSvcHst_UserSession_47752"="{9D8F76CB-5418-4DCA-91EA-8622C3290C4B}"
"ccSvcHst_UserSession_5192"="{D0E216F2-737D-4518-A4FF-D15A02A10736}"
"ccSvcHst_UserSession_5176"="{305643C5-4ABB-4499-942B-151400FFA29D}"
"ccSvcHst_UserSession_2252"="{5FDCABC5-FD80-41D0-B9BE-9E3F7833A4B1}"
"ccSvcHst_NIS"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"DING_{4467AB8F-68C8-4ab5-9B48-B3E6EB65F6A1}"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"_ChromeEnterprisePolicyWhiteList"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"ccGenericEvent_Global_EM"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"ccGenericEvent_Global_LM"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"ccGenericLog_Manager"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"g_coVistaProxyChannel"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"ipcChannel_ShastaServer"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"ccJobMgr_general_{ABD582DE-8F75-412d-81CF-6A180F1203DD}"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"ccJobMgr_session_{ABD582DE-8F75-412d-81CF-6A180F1203DD}"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"{3F11C6A7-CEA8-40c9-88EE-E5461341AE97}_ccSubmissionEngineIPC"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"SNDServiceRequestChannel"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"SymRedirSvcRequestChannel"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"NortonNetServiceIPC"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"NetMapServiceIPC"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"SNDLocationChannel"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"{A2DE0E79-877C-485b-B604-78B170313E9E}_IronIPC"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"AVModule_ExclusionManager_{C6198C0B-693E-4CE5-BDED-C1C7ABE5E22C}"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"_isDataPrComm_"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"ncw_performance_IPC"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"_NCWSvcComm_NortonCommunityWatchConfiguration"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"_ProcessDetection_"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"isError_Service_IPC"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"QuickStart{4302D82E-BA29-4be2-A0EF-72589D61BCD3}"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"BashIPCChannel"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"_IDataStoreMgr_"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"_ISPOCClient_"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"_AvProdSvcComm_"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"CommListener"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"_IEventServiceMgr_"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"MClientTask.{15F2F1FF-F37B-4673-BCAA-FEB6EB7FB72A}"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"{FEC3E60C-6AB6-4C7F-B7BA-22794EE4EF0F}"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"_HSPlayerCommand_"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"{C4A09495-F6BC-4166-B717-F3F3250462BB}"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"ccSvcHst_UserSession_3744"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"IPS_COMMAND_CHANNEL"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"FWAlert"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"{A1B48937-0778-4e7c-885B-271F65B485D2}"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"{0D147FE7-1045-46ED-8F96-06DDA32C157B}.MClientTaskNoficiation"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"{B44E7D73-F081-414B-ADD2-CD66675A190D}1"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"{9BBA000F-092F-432f-B9DF-9D64FD1C2978}_1"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"AvProdSession_01"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"{D9D79767-CD29-487E-9729-730A5CA33689}"="{58C4850A-B161-4595-837A-9785C9660FFE}"
"AvProdSession_Options_01"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"AvProdSession_MessageCenter_01"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"AvProdSession_Scanless_01"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"AvProdSession_IPUA_01"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"AvProdSession_CanIRun_01"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"clt::AlertChannel2_01"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"g_coUserCommandChannel_S-1-5-21-3778013893-1408630279-1737301900-1000"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"CO_PS_{55DBA8A2-CF13-4600-8FC8-C7B989ABF841}_1"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"QuickStart{4A16DDA3-2513-41ea-90C8-E34A67781129}1"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"TRUSTCHANNEL"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"SDKCHANNEL1"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"ToasterNotify\\SessionID_1"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"{436E95FE-192E-469f-8F34-5038FBA89BF4}1"="{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"
"_ReputationSvcComm_ReputationPublisher"="{58C4850A-B161-4595-837A-9785C9660FFE}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Common Client\ccIPC\Endpoints]
@Denied: (C D) (Everyone)
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.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\nvvsvc.exe
c:\program files\Creative\Shared Files\CTAudSvc.exe
c:\program files\NVIDIA Corporation\Display\nvxdsync.exe
c:\windows\system32\nvvsvc.exe
c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\program files\Belkin\Router Setup and Monitor\BelkinService.exe
c:\windows\system32\taskhost.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\users\Family\AppData\Local\Hyper Browser\HyperBrowser.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\system32\conhost.exe
c:\windows\system32\msiexec.exe
c:\program files\iDumpPro\NMSAccessU.exe
c:\program files\Microsoft\BingBar\SeaPort.EXE
c:\program files\NVIDIA Corporation\Display\nvtray.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\windows\System32\rundll32.exe
c:\windows\system32\conhost.exe
c:\program files\Belkin\Router Setup and Monitor\BelkinSetup.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\System32\WUDFHost.exe
c:\program files\Common Files\Apple\Internet Services\APSDaemon.exe
c:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
c:\program files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
c:\windows\system32\sppsvc.exe
c:\program files\Windows Media Player\wmpnetwk.exe
.
**************************************************************************
.
Completion time: 2014-04-18  18:42:54 - machine was rebooted
ComboFix-quarantined-files.txt  2014-04-19 01:42
.
Pre-Run: 142,724,702,208 bytes free
Post-Run: 142,430,920,704 bytes free
.
- - End Of File - - 8EA8D1898392A9C8F942072D28253C8C
A36C5E4F47E84449FF07ED3517B43A31
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  • Staff

Hello BJKoch

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache:: 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
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Hello.  The log is pasted below.  When Combofix ran, it notified us that a newer version was available and should it be downloaded.  Responded "no" and continued without issue.  The browser appears to be running fine.

 

ComboFix 14-04-17.01 - Family 04/19/2014  15:36:09.2.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3582.2296 [GMT -7:00]
Running from: c:\users\Family\Desktop\ComboFix.exe
Command switches used :: c:\users\Family\Desktop\CFScript.txt
AV: Norton Internet Security *Disabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
FW: Norton Internet Security *Disabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
SP: Norton Internet Security *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Family\AppData\Local\Temp\AFF1.tmp\F_IN_BOX.dll
.
.
(((((((((((((((((((((((((   Files Created from 2014-03-19 to 2014-04-19  )))))))))))))))))))))))))))))))
.
.
2014-04-19 22:44 . 2014-04-19 22:44 -------- d-----w- c:\users\UpdatusUser\AppData\Local\temp
2014-04-19 22:44 . 2014-04-19 22:44 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-04-13 23:34 . 2014-04-13 23:34 -------- d-----w- c:\windows\ERUNT
2014-04-13 20:26 . 2014-04-13 21:16 -------- d-----w- C:\AdwCleaner
2014-04-11 00:18 . 2014-03-31 00:13 2724864 ----a-w- c:\windows\system32\mshtml.tlb
2014-04-05 17:31 . 2014-04-19 22:26 107736 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-04-05 17:28 . 2014-04-05 17:29 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
2014-04-05 17:28 . 2014-04-05 17:28 -------- d-----w- c:\programdata\Malwarebytes
2014-04-05 17:28 . 2014-04-03 16:51 51416 ----a-w- c:\windows\system32\drivers\mwac.sys
2014-04-05 17:28 . 2014-04-03 16:51 73432 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-04-05 17:28 . 2014-04-03 16:50 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-04-04 23:27 . 2012-08-23 14:44 14848 ----a-w- c:\windows\system32\drivers\rdpvideominiport.sys
2014-04-04 23:27 . 2012-08-23 13:52 12800 ----a-w- c:\windows\system32\RdpGroupPolicyExtension.dll
2014-04-04 23:27 . 2012-08-23 14:48 221184 ----a-w- c:\windows\system32\rdpudd.dll
2014-04-04 23:27 . 2012-08-23 11:12 192000 ----a-w- c:\windows\system32\rdpendp_winip.dll
2014-04-04 23:27 . 2012-08-23 10:08 2739712 ----a-w- c:\windows\system32\rdpcorets.dll
2014-04-04 23:21 . 2013-10-01 23:45 32256 ----a-w- c:\windows\system32\TsUsbGDCoInstaller.dll
2014-04-04 23:21 . 2013-10-02 00:32 12800 ----a-w- c:\windows\system32\TsUsbRedirectionGroupPolicyControl.exe
2014-04-04 23:21 . 2013-10-02 00:42 49152 ----a-w- c:\windows\system32\drivers\TsUsbFlt.sys
2014-04-04 23:21 . 2013-10-02 00:30 14336 ----a-w- c:\windows\system32\TsUsbRedirectionGroupPolicyExtension.dll
2014-04-04 23:21 . 2013-10-02 00:14 50176 ----a-w- c:\windows\system32\MsRdpWebAccess.dll
2014-04-04 23:21 . 2013-10-02 00:14 17920 ----a-w- c:\windows\system32\wksprtPS.dll
2014-04-04 23:21 . 2013-10-01 23:58 53248 ----a-w- c:\windows\system32\tsgqec.dll
2014-04-04 23:21 . 2013-10-01 23:08 855552 ----a-w- c:\windows\system32\rdvidcrl.dll
2014-04-04 23:21 . 2013-10-01 23:00 76288 ----a-w- c:\windows\system32\TSWbPrxy.exe
2014-04-04 23:21 . 2013-10-01 22:53 350208 ----a-w- c:\windows\system32\wksprt.exe
2014-04-04 23:21 . 2013-10-01 22:34 1068544 ----a-w- c:\windows\system32\mstsc.exe
2014-04-04 23:21 . 2013-10-01 20:55 5698048 ----a-w- c:\windows\system32\mstscax.dll
2014-04-04 23:09 . 2014-04-04 23:09 -------- d-----w- c:\windows\Migration
2014-04-04 23:02 . 2012-07-26 02:33 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2014-04-04 23:02 . 2012-07-26 02:32 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2014-04-04 23:02 . 2012-07-26 03:20 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2014-04-04 23:02 . 2012-07-26 03:20 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2014-04-04 23:02 . 2012-07-26 03:21 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2014-04-04 23:02 . 2012-07-26 03:20 613888 ----a-w- c:\windows\system32\WUDFx.dll
2014-04-04 23:02 . 2012-07-26 03:20 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2014-04-04 23:00 . 2013-05-10 04:56 12625408 ----a-w- c:\windows\system32\wmploc.DLL
2014-04-04 23:00 . 2013-05-10 03:48 164864 ----a-w- c:\program files\Windows Media Player\wmplayer.exe
2014-04-04 22:55 . 2012-11-22 04:45 626688 ----a-w- c:\windows\system32\usp10.dll
2014-04-04 22:55 . 2012-08-22 17:16 712048 ----a-w- c:\windows\system32\drivers\ndis.sys
2014-04-04 22:55 . 2012-07-04 19:45 33280 ----a-w- c:\windows\system32\drivers\RNDISMP.sys
2014-04-04 22:55 . 2013-11-23 18:26 417792 ----a-w- c:\windows\system32\WMPhoto.dll
2014-04-04 22:55 . 2013-10-04 01:56 1796096 ----a-w- c:\windows\system32\authui.dll
2014-04-04 22:55 . 2013-10-04 01:58 152576 ----a-w- c:\windows\system32\SmartcardCredentialProvider.dll
2014-04-04 22:55 . 2013-10-04 01:56 168960 ----a-w- c:\windows\system32\credui.dll
2014-04-04 22:54 . 2012-10-03 16:42 156672 ----a-w- c:\windows\system32\ncsi.dll
2014-04-04 22:54 . 2012-10-03 16:42 52224 ----a-w- c:\windows\system32\nlaapi.dll
2014-04-04 22:54 . 2012-10-03 16:42 242176 ----a-w- c:\windows\system32\nlasvc.dll
2014-04-04 22:54 . 2012-10-03 16:42 18944 ----a-w- c:\windows\system32\netevent.dll
2014-04-04 22:54 . 2012-10-03 16:42 175104 ----a-w- c:\windows\system32\netcorehc.dll
2014-04-04 22:54 . 2012-10-03 16:40 499712 ----a-w- c:\windows\system32\iphlpsvc.dll
2014-04-04 22:54 . 2012-10-03 15:21 35328 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
2014-04-04 22:54 . 2013-10-30 02:19 301568 ----a-w- c:\windows\system32\msieftp.dll
2014-04-04 22:52 . 2012-10-09 17:40 44032 ----a-w- c:\windows\system32\dhcpcsvc6.dll
2014-04-04 22:52 . 2012-10-09 17:40 193536 ----a-w- c:\windows\system32\dhcpcore6.dll
2014-04-04 22:52 . 2013-08-05 01:56 133056 ----a-w- c:\windows\system32\drivers\ataport.sys
2014-04-04 22:52 . 2013-01-24 04:47 196328 ----a-w- c:\windows\system32\drivers\fvevol.sys
2014-04-04 22:50 . 2014-02-04 02:04 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll
2014-04-04 22:49 . 2012-08-21 20:12 245760 ----a-w- c:\windows\system32\OxpsConverter.exe
2014-04-04 22:49 . 2012-05-04 09:59 514560 ----a-w- c:\windows\system32\qdvd.dll
2014-04-04 22:49 . 2013-05-10 03:20 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2014-04-04 22:33 . 2013-12-04 01:54 594944 ----a-w- c:\windows\system32\RMActivate_isv.exe
2014-04-04 22:33 . 2013-12-04 02:03 87040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2014-04-04 22:33 . 2013-12-04 02:03 87040 ----a-w- c:\windows\system32\secproc_ssp.dll
2014-04-04 22:33 . 2013-12-04 02:03 423936 ----a-w- c:\windows\system32\secproc_isv.dll
2014-04-04 22:33 . 2013-12-04 02:03 428032 ----a-w- c:\windows\system32\secproc.dll
2014-04-04 22:33 . 2013-12-04 02:02 390144 ----a-w- c:\windows\system32\msdrm.dll
2014-04-04 22:33 . 2013-12-04 01:54 510976 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2014-04-04 22:33 . 2013-12-04 01:54 572416 ----a-w- c:\windows\system32\RMActivate.exe
2014-04-04 22:33 . 2013-12-04 01:54 508928 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2014-04-04 21:11 . 2014-04-19 01:18 -------- d-----w- c:\program files\Spybot - Search & Destroy 2
2014-03-27 14:10 . 2014-04-19 01:15 -------- d-----w- c:\windows\system32\drivers\NIS\1502000.026
2014-03-24 05:01 . 2014-04-04 21:55 609 ----a-w- c:\windows\system32\ff.bin
2014-03-24 05:00 . 2014-04-04 21:51 546 ----a-w- c:\windows\system32\schtasks.bin
2014-03-23 20:02 . 2014-03-23 20:02 -------- d-----w- c:\program files\Flash Update
2014-03-23 20:00 . 2014-03-27 14:16 -------- d-----w- c:\users\Family\AppData\Local\Hyper Browser
2014-03-23 19:55 . 2014-03-23 19:55 -------- d-----w- c:\programdata\Yahoo! Companion
2014-03-23 19:54 . 2014-03-31 18:55 -------- d-----w- c:\program files\KeyPlayer-soft
2014-03-23 19:53 . 2014-03-23 19:54 -------- d-----w- c:\programdata\ZalmanInstaller_5343
2014-03-22 04:54 . 2014-03-22 04:54 52920 ----a-w- c:\windows\system32\drivers\wStLib.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-04-19 22:46 . 2009-04-03 03:32 16608 ----a-w- c:\windows\gdrv.sys
2014-03-13 11:15 . 2012-04-07 21:39 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-03-13 11:15 . 2011-07-14 04:36 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-03-01 04:10 . 2014-03-16 21:46 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll
2014-03-01 03:52 . 2014-03-16 21:46 61952 ----a-w- c:\windows\system32\iesetup.dll
2014-03-01 03:51 . 2014-03-16 21:46 51200 ----a-w- c:\windows\system32\ieetwproxystub.dll
2014-03-01 03:38 . 2014-03-16 21:46 112128 ----a-w- c:\windows\system32\ieUnatt.exe
2014-03-01 03:38 . 2014-03-16 21:46 108032 ----a-w- c:\windows\system32\ieetwcollector.exe
2014-03-01 03:37 . 2014-03-16 21:46 553472 ----a-w- c:\windows\system32\jscript9diag.dll
2014-03-01 03:31 . 2014-03-16 21:46 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2014-03-01 03:14 . 2014-03-16 21:46 4244480 ----a-w- c:\windows\system32\jscript9.dll
2014-03-01 03:00 . 2014-03-16 21:46 1964032 ----a-w- c:\windows\system32\inetcpl.cpl
2014-03-01 02:32 . 2014-03-16 21:46 1820160 ----a-w- c:\windows\system32\wininet.dll
2014-02-13 14:01 . 2014-02-13 14:01 487518 ----a-w- C:\monitor.exe
2014-02-07 01:07 . 2014-03-16 21:45 2349056 ----a-w- c:\windows\system32\win32k.sys
2014-02-04 02:04 . 2014-03-16 21:46 509440 ----a-w- c:\windows\system32\qedit.dll
2014-01-29 02:06 . 2014-03-16 21:45 381440 ----a-w- c:\windows\system32\wer.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1174016]
"Desktop Software"="c:\program files\Common Files\SupportSoft\bin\bcont.exe" [2009-04-24 1025320]
"iCloudServices"="c:\program files\Common Files\Apple\Internet Services\iCloudServices.exe" [2013-11-20 59720]
"ApplePhotoStreams"="c:\program files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe" [2013-11-20 59720]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2006-09-11 218032]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"P17RunE"="P17RunE.dll" [2008-03-28 14848]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2012-02-23 59240]
"JMB36X IDE Setup"="c:\windows\RaidTool\xInsIDE.exe" [2007-03-20 36864]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-04-08 254696]
"InstaLAN"="c:\program files\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" [2011-11-14 1884064]
"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2014-02-06 43848]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2014-01-18 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2014-02-21 152392]
"Windows Client Manager"="c:\program files\Flash Update\winclient32.exe" [2014-03-17 640000]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE -b -l [2001-2-13 83360]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 0 (0x0)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
"PromptOnSecureDesktop"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ   autocheck autochk *\0\0sdnclean.exe
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Microsoft Works Calendar Reminders.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Microsoft Works Calendar Reminders.lnk
backup=c:\windows\pss\Microsoft Works Calendar Reminders.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKLM\~\startupfolder\C:^ProgramData^Microsoft^Windows^Start Menu^Programs^Startup^Monitor.lnk]
path=c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\Monitor.lnk
backup=c:\windows\pss\Monitor.lnk.CommonStartup
backupExtension=.CommonStartup
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe ARM]
2013-11-21 16:57 959904 ----a-w- c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2012-07-31 11:20 38872 ----a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EaseUs Tray]
2011-08-06 07:52 744072 ----a-w- c:\program files\EaseUS\Todo Backup\bin\TrayNotify.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EaseUs Watch]
2011-08-06 07:52 70792 ----a-w- c:\program files\EaseUS\Todo Backup\bin\EuWatch.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Portfolio]
2001-08-23 21:52 331830 ----a-w- c:\program files\Microsoft Works\wkssb.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Microsoft Works Update Detection]
2001-08-17 04:41 28738 ----a-w- c:\program files\Common Files\microsoft shared\Works Shared\WkUFind.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PlaxoSysTray]
2012-03-22 06:30 16272 ----a-w- c:\users\Family\AppData\Local\Plaxo\3.34.0.3\plaxosystray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PlaxoUpdate]
2012-03-22 06:30 2074512 ----a-w- c:\users\Family\AppData\Local\Plaxo\3.34.0.3\PlaxoHelper_en.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UpdReg]
2000-05-11 08:00 90112 ----a-w- c:\windows\Updreg.EXE
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\VolPanel]
2007-03-01 00:50 180224 ----a-w- c:\program files\Creative\SBAudigy\Volume Panel\VolPanlu.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\WorksFUD]
2001-10-06 00:34 24576 ----a-w- c:\program files\Microsoft Works\wkfud.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\YSearchProtection]
2009-02-23 13:05 111856 ----a-w- c:\program files\Yahoo!\Search Protection\SearchProtection.exe
.
R2 KDUpdater;KDUpdater;c:\users\Family\AppData\Local\Temp\KDUpdSrv.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files\Skype\Updater\Updater.exe [2013-10-23 172192]
R3 BBSvc;Bing Bar Update Service;c:\program files\Microsoft\BingBar\BBSvc.EXE [2011-04-01 183560]
R3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\DRIVERS\bcmwlhigh6.sys [2009-11-06 699896]
R3 Ca522bv;CA522B WebCam Driver;c:\windows\system32\Drivers\Ca522bv.sys [2007-10-16 2329216]
R3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;c:\program files\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2009-04-18 79360]
R3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;c:\program files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2010-04-24 79360]
R3 FirebirdServerMAGIXInstance;Firebird Server - MAGIX Instance;c:\program files\Common Files\MAGIX Services\Database\bin\fbserver.exe [2008-08-07 3276800]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe [2014-03-01 108032]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 14848]
R3 TBIMount;TBIMount;c:\windows\System32\drivers\tbimount.sys [2010-12-02 87648]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2013-10-02 49152]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-08-22 1343400]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 51040]
S0 EUBAKUP;EUBAKUP;c:\windows\system32\drivers\eubakup.sys [2011-08-06 39560]
S0 EUBKMON;EUBKMON;c:\windows\system32\drivers\EUBKMON.sys [2011-08-06 43656]
S0 phylock;phylock;c:\windows\system32\drivers\phylock.sys [2010-06-08 20960]
S0 SCMNdisP;General NDIS Protocol Driver;c:\windows\system32\DRIVERS\scmndisp.sys [2007-01-20 21728]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NIS\1502000.026\SYMDS.SYS [2013-09-10 367704]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NIS\1502000.026\SYMEFA.SYS [2014-03-04 936152]
S1 BHDrvx86;BHDrvx86;c:\program files\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140409.001\BHDrvx86.sys [2014-03-19 1098968]
S1 ccSet_NIS;NIS Settings Manager;c:\windows\system32\drivers\NIS\1502000.026\ccSetx86.sys [2013-09-26 127064]
S1 EUDSKACS;EUDSKACS;c:\windows\system32\drivers\eudskacs.sys [2011-08-06 17032]
S1 EUFDDISK;EUFDDISK;c:\windows\system32\drivers\EuFdDisk.sys [2011-08-06 185480]
S1 IDSVix86;IDSVix86;c:\program files\Norton Internet Security\NortonData\21.1.0.18\Definitions\IPSDefs\20140417.001\IDSvix86.sys [2014-03-25 395992]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NIS\1502000.026\Ironx86.SYS [2013-09-27 206936]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NIS\1502000.026\SYMNETS.SYS [2014-02-18 447704]
S1 wStLib;wStLib;c:\windows\system32\drivers\wStLib.sys [2014-03-22 52920]
S2 c2cautoupdatesvc;Skype Click to Call Updater;c:\program files\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe [2014-03-03 1363584]
S2 c2cpnrsvc;Skype Click to Call PNR Service;c:\program files\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe [2014-03-03 1748608]
S2 EaseUS Agent;EaseUS Agent;c:\program files\EaseUS\Todo Backup\bin\Agent.exe [2011-08-06 60040]
S2 Fabs;FABS - Helping agent for MAGIX media database;c:\program files\Common Files\MAGIX Services\Database\bin\FABS.exe [2009-08-28 1253376]
S2 GEST Service;GEST Service for program management.;c:\program files\GIGABYTE\EnergySaver\GSvr.exe [2008-09-25 68136]
S2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2013-06-29 14624]
S2 KeyPlayer;Key Player;c:\program files\KeyPlayer-soft\KeyPlayer157.exe [2014-03-23 197120]
S2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\21.2.0.38\NIS.exe [2014-03-12 276376]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-21 108120]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2014-03-16 21:10 1150280 ----a-w- c:\program files\Google\Chrome\Application\33.0.1750.154\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2014-04-19 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-07 11:15]
.
2014-04-13 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2009-08-20 05:40]
.
2014-04-19 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-02 14:50]
.
2014-04-19 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-09-02 14:50]
.
2014-04-19 c:\windows\Tasks\Key Player Update.job
- c:\program files\KeyPlayer-soft\KeyPl.exe [2014-03-23 19:54]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyServer = http=127.0.0.1:13828
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\21.2.0.38\NIS.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\21.2.0.38\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\NIS\1502000.026\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files\Norton Internet Security\Engine\21.2.0.38"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-3778013893-1408630279-1737301900-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice]
@Denied: (2) (LocalSystem)
@Denied: (2) (S-1-5-21-3778013893-1408630279-1737301900-1000)
"Progid"="WindowsLiveMail.Email.1"
.
[HKEY_USERS\S-1-5-21-3778013893-1408630279-1737301900-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.vcf\UserChoice]
@Denied: (2) (LocalSystem)
"Progid"="WindowsLiveMail.VCard.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_12_0_0_77_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_12_0_0_77_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Common Client\ccIPC]
@Denied: (C D) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Common Client\ccIPC\Channels]
@Denied: (C D) (Everyone)
"ccSvcHst_UserSession_3356"="{146C24B7-B536-439F-A1D5-CBED2154E3F0}"
"ccSvcHst_UserSession_3168"="{9F0B3C85-8E05-418C-A0EC-951AA0B1A262}"
"ccSvcHst_UserSession_4276"="{2A9F97E3-B473-4BC6-B6A4-AA1A121011AA}"
"ccSvcHst_UserSession_2056"="{9A7002DC-DB88-47CD-8181-6B4D42A0D07B}"
"ccSvcHst_UserSession_4012"="{C5847A53-433A-436C-8810-EC6022A57406}"
"ccSvcHst_UserSession_3584"="{7CC96A9F-04A6-47A6-8155-53124F9459F1}"
"g_coUserCommandChannel"="{A656DD07-1361-46D7-98D9-5A39331808A3}"
"ccSvcHst_UserSession_3360"="{CF42B50F-490C-47EF-AC2D-C7C04848B33F}"
"ccSvcHst_UserSession_3424"="{CFCC09A7-2B01-4F86-8797-FFCECC3E6D15}"
"ccSvcHst_UserSession_4092"="{D4B0C169-76B9-4D90-B283-8E99F5D07117}"
"ccSvcHst_UserSession_1040"="{92DCD067-88AE-4CB4-B677-ED7DE5EB8023}"
"ccSvcHst_UserSession_4548"="{C82D3502-4B05-4EF5-9DAA-365CA0625973}"
"ccSvcHst_UserSession_5788"="{00A4A2C0-9D18-4340-B3FA-D96FA93E34C9}"
"ccSvcHst_UserSession_1908"="{EFB26262-A1C5-4E77-8382-DA16BBB67C7E}"
"ccSvcHst_UserSession_3476"="{14F395B4-B2A6-4FE4-9FC7-E868624998FD}"
"ccSvcHst_UserSession_3620"="{F3F9BBE9-B7BA-4528-9679-9830A848FB8C}"
"ccSvcHst_UserSession_2980"="{7B891752-D453-41EF-8DE9-6E2B1A8FC985}"
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.
[HKEY_LOCAL_MACHINE\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Common Client\ccIPC\Endpoints]
@Denied: (C D) (Everyone)
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"{914AC455-2369-4278-B3BC-42EFA1F23CF9}"=""
"{B5B77E6E-73EE-4045-B878-84FC78C8C109}"=""
"{9E718DC7-43D9-4B9A-8695-BF33A4526E5C}"=""
"{04E3DA46-7F28-4532-AB63-F3C551AB593A}"=""
"{5FDCABC5-FD80-41D0-B9BE-9E3F7833A4B1}"=""
"{31C6D221-431D-446C-BED1-FD41ED23E65B}"=""
"{FE94B829-FDBB-49C0-A787-CE648A0278EC}"=""
"{D751F58E-CB3E-4F11-A528-E9F7622BFA9F}"=""
"{77042E02-565E-47F7-83C3-6657DA69C295}"=""
"{A511A4CC-A18F-4BCA-B170-D279EB2704E7}"=""
"{D0E216F2-737D-4518-A4FF-D15A02A10736}"=""
"{F0A62D01-7094-4816-9C43-5EBEB11F7B84}"=""
"{9115671D-82E9-4411-B91B-16F82A4D0F6C}"=""
"{4A571357-BDD7-4F97-881E-9BCF3515267C}"=""
"{B302EA6B-BFDF-4079-B850-380B3DF51FE5}"=""
"{58C4850A-B161-4595-837A-9785C9660FFE}"=""
"{C6F33998-6384-42D8-ABFF-5470C1D618F4}"=""
"{C9A1C4CA-EE28-4967-9A89-A7A5E3AD6DC7}"=""
"{317E6011-82C0-4CDF-9317-B3190E434A3A}"=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\nvvsvc.exe
c:\program files\Creative\Shared Files\CTAudSvc.exe
c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\program files\NVIDIA Corporation\Display\nvxdsync.exe
c:\windows\system32\nvvsvc.exe
c:\program files\Belkin\Router Setup and Monitor\BelkinService.exe
c:\windows\system32\taskhost.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\users\Family\AppData\Local\Hyper Browser\HyperBrowser.exe
c:\windows\system32\conhost.exe
c:\windows\system32\msiexec.exe
c:\program files\iDumpPro\NMSAccessU.exe
c:\program files\Microsoft\BingBar\SeaPort.EXE
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\windows\System32\rundll32.exe
c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\program files\NVIDIA Corporation\Display\nvtray.exe
c:\windows\system32\conhost.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\System32\WUDFHost.exe
c:\program files\Common Files\Apple\Internet Services\APSDaemon.exe
c:\program files\Belkin\Router Setup and Monitor\BelkinSetup.exe
c:\program files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
c:\program files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
c:\windows\system32\sppsvc.exe
c:\program files\Windows Media Player\wmpnetwk.exe
.
**************************************************************************
.
Completion time: 2014-04-19  15:50:59 - machine was rebooted
ComboFix-quarantined-files.txt  2014-04-19 22:50
ComboFix2.txt  2014-04-19 01:42
.
Pre-Run: 142,393,217,024 bytes free
Post-Run: 142,329,536,512 bytes free
.
- - End Of File - - 6A6EDDA389EBB50161B09BE42C0F9858
A36C5E4F47E84449FF07ED3517B43A31
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  • Staff

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove
    • Adobe Reader 9.5.2

      Java 2 Runtime Environment, SE v1.4.2_18

      Java 6 Update 26

Please download and install Revo Uninstaller Free

  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner

    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
: Malwarebytes' Anti-Malware :

I see that you have MBAM installed - That is great!! and at this time I would like you to update it and run me a quick scan

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
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Hello.  The MBAM and Hijackthis logs are below.  The browser continues operate normally.

 

 
<?xml version="1.0" encoding="UTF-16"?>
@namespace html url(http://www.w3.org/1999/xhtml); :root {                       font:small Verdana;        font-weight: bold;         padding: 2em;              padding-left:4em;       }                          * {                           display: block;            padding-left: 2em;      }                          html|style {                  display: none;          }                          html|span, html|a {           display: inline;           padding: 0;                font-weight: normal;       text-decoration: none;  }                          html|span.block {             display: block;         }                          *[html|hidden],            span.block[html|hidden] {     display: none;          }                          .expand {                     display: block;         }                          .expand:before {              content: '+';              color: red;                position: absolute;        left: -1em;             }  .collapse {                   display: block;         }                          .collapse:before {            content: '-';              color: red;                position: absolute;        left:-1em;              }                         
<mbam-log>
 
 
<header>
 
<date>2014/04/20 11:37:21 -0700</date>
 
<log>mbam-log-2014-04-20 (11-06-31).xml</log>
 
<isadmin>yes</isadmin>
 
</header>
 
 
<engine>
 
<version>2.00.1.1004</version>
 
<rules-database>v2014.04.20.06</rules-database>
 
<swissarmy-database>v2014.03.27.01</swissarmy-database>
 
<license>free</license>
 
<file-protection>disabled</file-protection>
 
<web-protection>disabled</web-protection>
 
<self-protection>disabled</self-protection>
 
</engine>
 
 
<system>
 
<osversion>Windows 7 Service Pack 1</osversion>
 
<arch>x86</arch>
 
<username>Family</username>
 
<filesys>NTFS</filesys>
 
</system>
 
 
<summary>
 
<type>threat</type>
 
<result>completed</result>
 
<objects>286814</objects>
 
<time>1849</time>
 
<processes>1</processes>
 
<modules>0</modules>
 
<keys>1</keys>
 
<values>2</values>
 
<datas>0</datas>
 
<folders>1</folders>
 
<files>11</files>
 
<sectors>0</sectors>
 
</summary>
 
 
<options>
 
<memory>enabled</memory>
 
<startup>enabled</startup>
 
<filesystem>enabled</filesystem>
 
<archives>enabled</archives>
 
<rootkits>enabled</rootkits>
 
<deeprootkit>disabled</deeprootkit>
 
<shuriken>enabled</shuriken>
 
<pup>enabled</pup>
 
<pum>enabled</pum>
 
</options>
 
 
<items>
 
 
<process>
 
<path>C:\Program Files\KeyPlayer-soft\KeyPlayer157.exe</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>delete-on-reboot</action>
 
<pid>2152</pid>
 
<hash>0cf4ed13c7390ff1de2bbfaddc260bf5</hash>
 
</process>
 
 
<key>
 
<path>HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\KEYPLAYER</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<hash>0cf4ed13c7390ff1de2bbfaddc260bf5</hash>
 
</key>
 
 
<value>
 
<path>HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\KEYPLAYER</path>
 
<valuename>ImagePath</valuename>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<valuedata>C:\Program Files\KeyPlayer-soft\KeyPlayer157.exe</valuedata>
 
<hash>0cf4ed13c7390ff1de2bbfaddc260bf5</hash>
 
</value>
 
 
<value>
 
<path>HKU\S-1-5-21-3778013893-1408630279-1737301900-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNETi
SETTINGS</path>
 
<valuename>ProxyServer</valuename>
 
<vendor>PUM.Bad.Proxy</vendor>
 
<action>success</action>
 
<valuedata>http=127.0.0.1:13828</valuedata>
 
<hash>7090cb35ce32c43c74544e60748f2ad6</hash>
 
</value>
 
 
<folder>
 
<path>C:\Program Files\KeyPlayer-soft</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>delete-on-reboot</action>
 
<hash>5da3f010a759cd3356dc2f3cb34f56aa</hash>
 
</folder>
 
 
<file>
 
<path>C:\Users\Family\AppData\Local\Temp\nsq7CED.tmp\OCSetupHlp.dll</path>
 
<vendor>PUP.Optional.OpenCandy</vendor>
 
<action>success</action>
 
<hash>0bf54bb5f50b3ac620ea66e719eb768a</hash>
 
</file>
 
 
<file>
 
<path>C:\Program Files\KeyPlayer-soft\KeyPlayer157.exe</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>delete-on-reboot</action>
 
<hash>0cf4ed13c7390ff1de2bbfaddc260bf5</hash>
 
</file>
 
 
<file>
 
<path>C:\Program Files\KeyPlayer-soft\157.crx</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<hash>5da3f010a759cd3356dc2f3cb34f56aa</hash>
 
</file>
 
 
<file>
 
<path>C:\Program Files\KeyPlayer-soft\157.dat</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<hash>5da3f010a759cd3356dc2f3cb34f56aa</hash>
 
</file>
 
 
<file>
 
<path>C:\Program Files\KeyPlayer-soft\157.xpi</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<hash>5da3f010a759cd3356dc2f3cb34f56aa</hash>
 
</file>
 
 
<file>
 
<path>C:\Program Files\KeyPlayer-soft\a.db</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<hash>5da3f010a759cd3356dc2f3cb34f56aa</hash>
 
</file>
 
 
<file>
 
<path>C:\Program Files\KeyPlayer-soft\b.db</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<hash>5da3f010a759cd3356dc2f3cb34f56aa</hash>
 
</file>
 
 
<file>
 
<path>C:\Program Files\KeyPlayer-soft\KeyPl.exe</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<hash>5da3f010a759cd3356dc2f3cb34f56aa</hash>
 
</file>
 
 
<file>
 
<path>C:\Program Files\KeyPlayer-soft\KeyPlayer157.bin</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<hash>5da3f010a759cd3356dc2f3cb34f56aa</hash>
 
</file>
 
 
<file>
 
<path>C:\Program Files\KeyPlayer-soft\KeyPlayer157.ini</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<hash>5da3f010a759cd3356dc2f3cb34f56aa</hash>
 
</file>
 
 
<file>
 
<path>C:\Program Files\KeyPlayer-soft\Sqlite3.dll</path>
 
<vendor>PUP.Optional.KeyPlayer.A</vendor>
 
<action>success</action>
 
<hash>5da3f010a759cd3356dc2f3cb34f56aa</hash>
 
</file>
 
</items>
 
</mbam-log>
 
 
==================
Hijackthis Log
==================
 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:54:00 AM, on 4/20/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16521)
Boot mode: Normal
 
Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Users\Family\AppData\Local\Hyper Browser\HyperBrowser.exe
C:\Program Files\Norton Internet Security\Engine\21.2.0.38\NIS.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\Flash Update\winclient32.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\SupportSoft\bin\bcont.exe
C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Belkin\Router Setup and Monitor\BelkinSetup.exe
C:\Program Files\Common Files\Apple\Internet Services\APSDaemon.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Family\Desktop\HijackThis.exe
 
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\IPS\IPSBHO.DLL
O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files\Microsoft\BingBar\BingExt.dll" (file missing)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\coIEPlg.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [P17RunE] RunDll32 P17RunE.dll,RunDLLEntry
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [JMB36X IDE Setup] C:\Windows\RaidTool\xInsIDE.exe
O4 - HKLM\..\Run: [instaLAN] "C:\Program Files\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exe" startup
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Windows Client Manager] C:\Program Files\Flash Update\winclient32.exe
O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe"  /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden
O4 - HKCU\..\Run: [iCloudServices] C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKUS\S-1-5-21-3778013893-1408630279-1737301900-1003\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-3778013893-1408630279-1737301900-1003\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: AffinegyService - Affinegy, Inc. - C:\Program Files\Belkin\Router Setup and Monitor\BelkinService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe
O23 - Service: EaseUS Agent - CHENGDU YIWO Tech Development Co., Ltd - C:\Program Files\EaseUS\Todo Backup\bin\Agent.exe
O23 - Service: FABS - Helping agent for MAGIX media database (Fabs) - MAGIX AG - C:\Program Files\Common Files\MAGIX Services\Database\bin\FABS.exe
O23 - Service: Firebird Server - MAGIX Instance (FirebirdServerMAGIXInstance) - MAGIX® - C:\Program Files\Common Files\MAGIX Services\Database\bin\fbserver.exe
O23 - Service: GEST Service for program management. (GEST Service) - Unknown owner - C:\Program Files\GIGABYTE\EnergySaver\GSvr.exe
O23 - Service: getPlus® Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: Intuit Update Service v4 (IntuitUpdateServiceV4) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: KDUpdater - Unknown owner - C:\Users\Family\AppData\Local\Temp\KDUpdSrv.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\NIS.exe
O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\iDumpPro\NMSAccessU.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
 
--
End of file - 10249 bytes
 
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  • Staff

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):
    • O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe

      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

      O4 - HKLM\..\Run: [Windows Client Manager] C:\Program Files\Flash Update\winclient32.exe

      O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

      O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

      O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden

      O4 - HKCU\..\Run: [iCloudServices] C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe

      O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe

      O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

      O4 - HKUS\S-1-5-21-3778013893-1408630279-1737301900-1003\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')

      O4 - HKUS\S-1-5-21-3778013893-1408630279-1737301900-1003\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')

      O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    • NOTE**You can research each of those lines >here< and see if you want to keep them or not

      just copy the name between the brackets and paste into the search space

      O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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Hello!  The ESET log is below.  Things are running great, thank you!

 

=====

ESET SCAN.txt

=====

 

C:\Program Files\NCH Swift Sound\ExpressBurn\burnsetup_v4.40.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted application
C:\Program Files\NCH Swift Sound\ExpressBurn\expressburn.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted application
C:\Program Files\NCH Swift Sound\ExpressBurn\uninst.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted application
C:\Program Files\NCH Swift Sound\ExpressRip\expressrip.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted application
C:\Program Files\NCH Swift Sound\ExpressRip\ripsetup_v1.81.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted application
C:\Program Files\NCH Swift Sound\ExpressRip\uninst.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted application
C:\Program Files\NCH Swift Sound\Slice\slice.exe a variant of Win32/Toolbar.Conduit.I potentially unwanted application
C:\Program Files\NCH Swift Sound\Slice\slicesetup_v2.00.exe a variant of Win32/Toolbar.Conduit.I potentially unwanted application
C:\Program Files\NCH Swift Sound\Slice\uninst.exe a variant of Win32/Toolbar.Conduit.I potentially unwanted application
C:\Program Files\NCH Swift Sound\Switch\switch.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted application
C:\Program Files\NCH Swift Sound\Switch\switchsetup_v4.04.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted application
C:\Program Files\NCH Swift Sound\Switch\uninst.exe a variant of Win32/Toolbar.Conduit.J potentially unwanted application
C:\Program Files\NCH Swift Sound\WavePad\uninst.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted application
C:\Program Files\NCH Swift Sound\WavePad\wavepad.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted application
C:\Program Files\NCH Swift Sound\WavePad\wpsetup_v4.52.exe a variant of Win32/Toolbar.Conduit.K potentially unwanted application
C:\ProgramData\ZalmanInstaller_5343\otshotcomponent44.exe a variant of Win32/Amonetize.AJ potentially unwanted application
C:\Users\All Users\ZalmanInstaller_5343\otshotcomponent44.exe a variant of Win32/Amonetize.AJ potentially unwanted application
C:\Users\Family\AppData\Local\VLCPlayer\VLCPlayer\Application\1.9.0.0\mgc.dll a variant of Win32/Toolbar.Montiera.I potentially unwanted application
C:\Users\Family\AppData\Local\VLCPlayer\VLCPlayer\Application\1.9.0.0\VLCPlayer.exe a variant of Win32/Toolbar.Montiera.I potentially unwanted application
C:\Users\Family\AppData\Roaming\rmi\ccleaner-4.07.4369.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application
C:\Users\Family\Downloads\mp3rocket.exe a variant of Win32/Bundled.Toolbar.Ask potentially unsafe application
C:\Users\Family\Downloads\music_maker_17_174mb_us.exe a variant of Win32/Bundled.Toolbar.Ask potentially unsafe application
C:\Users\Family\Downloads\setup (1).exe a variant of Win32/InstallCore.LW potentially unwanted application
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  • Staff

Hello BJKoch

There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the code box (below)...to Notepad.

    @echo offdel /f /s /q "C:\Program Files\NCH Swift Sound\ExpressBurn\burnsetup_v4.40.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\ExpressBurn\expressburn.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\ExpressBurn\uninst.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\ExpressRip\expressrip.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\ExpressRip\ripsetup_v1.81.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\ExpressRip\uninst.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Slice\slice.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Slice\slicesetup_v2.00.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Slice\uninst.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Switch\switch.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Switch\switchsetup_v4.04.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\Switch\uninst.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\WavePad\uninst.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\WavePad\wavepad.exe"del /f /s /q "C:\Program Files\NCH Swift Sound\WavePad\wpsetup_v4.52.exe"del /f /s /q "C:\ProgramData\ZalmanInstaller_5343\otshotcomponent44.exe"del /f /s /q "C:\Users\All Users\ZalmanInstaller_5343\otshotcomponent44.exe"del /f /s /q "C:\Users\Family\AppData\Local\VLCPlayer\VLCPlayer\Application\1.9.0.0\mgc.dll"del /f /s /q "C:\Users\Family\AppData\Local\VLCPlayer\VLCPlayer\Application\1.9.0.0\VLCPlayer.exe"del /f /s /q "C:\Users\Family\AppData\Roaming\rmi\ccleaner-4.07.4369.exe"del /f /s /q "C:\Users\Family\Downloads\mp3rocket.exe"del /f /s /q "C:\Users\Family\Downloads\music_maker_17_174mb_us.exe"del /f /s /q "C:\Users\Family\Downloads\setup (1).exe"del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"

    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista

  • Double click on delfile.bat to execute it.

    A black CMD window will flash, then disappear...this is normal.

  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.

    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.
:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download DelFix and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click DelFix.exe.
  • select all options avalible
  • Click the Run button.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is

    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)

    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

Here is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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