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MyPCBackup Virus removal help


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Hello Chuck and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Step 1

Please uninstall the following applications:

Ask Toolbar

Ask Toolbar Updater

MyPC Backup

Step 2

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 3

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan button. Wait until is finished.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner\AdwCleaner[s0].txt as well.
Step 4
  • Launch Malwarebytes' Anti-Malware
  • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  • Go to Scanner tab and select Perform Quick Scan, then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

In your next reply, post the following log files:

  • Junkware Removal Tool log
  • AdwCleaner log
  • Malwarebytes' Anti-Malware log
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Couldn't Copy&Paste into IE. Switched to Firefox and it worked.




Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.0 (01.07.2014:1)
OS: Windows 7 Home Premium x64
Ran by Tom on Thu 01/16/2014 at 10:49:53.33

~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\\Default_Page_URL
Successfully deleted: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{D4027C7F-154A-4066-A1AD-4243D8127440}

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\protector_dll.protectorbho
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\protector_dll.protectorbho.1
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\{18B9B16E-716F-43DF-A6AD-512C7D2EB983}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\{19975B78-1907-4DD6-A437-4C48120F46A4}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\{562B9317-C08A-444A-9482-62080DD851AE}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\addonsframework.dll
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\buttonsite.dll
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\AppID\scripthost.dll
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{395AFE6E-8308-48DB-89BE-ED5F4AA3D3EC}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{43B390F0-6BA2-45CA-ABF2-5DB0CEE9B49D}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{94CADA2E-1D3F-419F-8A3D-06C58EDF53C8}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{9E52EB8B-8DD9-4605-AD36-D352BCD482F2}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{A1440EC3-F0FA-407A-B811-DE6668C06D29}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{B9A84AD0-5777-46FD-8B8F-1EBD06750FBC}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{C1995F88-1C7F-40D7-B0FA-6F107F6308B8}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{C815E3DA-0823-49B0-9270-D1771D58B317}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\yahoopartnertoolbar
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-6E41-4FD3-8538-502F5495E5FC}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\caphyon
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\searchprotect
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\apnstub_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\apnstub_rasmancs
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\HPSF_Tasks_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\HPSF_Tasks_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\msntask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\msntask_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\TaskScheduler_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\TaskScheduler_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\HPSF_Tasks_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\HPSF_Tasks_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\msntask_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\msntask_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\TaskScheduler_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\TaskScheduler_RASMANCS
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C6C17EA9-1BB0-44CA-9810-87FA39662BD2}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ABD3B5E1-B268-407B-A150-2641DAB8D898}

~~~ Files

Successfully deleted: [File] "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ebay.lnk"

~~~ Folders

Successfully deleted: [Folder] "C:\Users\Tom\appdata\local\searchprotect"
Successfully deleted: [Folder] "C:\Program Files (x86)\mypc backup"
Successfully deleted: [Folder] "C:\Program Files (x86)\Common Files\homepage protection"
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{140B45E9-8244-4308-B1FC-5D3C9C627AAC}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{23724D22-D060-4474-A668-D9B251C9EF97}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{3A33E2DB-A5B3-4797-BBF2-C18701752EAD}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{4CEB06B0-A590-498A-9C19-8B268B2288F2}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{5832CF7F-E77E-40FF-9F55-58AFA610118C}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{71D436F1-DAF8-4ED0-BA81-B44C34C03F7E}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{89FC5634-3FE8-4C66-98BA-BDAF3680D384}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{94B32D1A-72DD-4895-A253-B2B9C5B1A3AB}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{ADB1FC27-5AF4-4DE6-AEF2-AA381C2E4B52}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{BCDED52F-C61B-4756-B99D-6D9C9184B7D3}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{D979AC65-B6B2-4CA0-A4E3-2BEDF6F8EEA7}
Successfully deleted: [Empty Folder] C:\Users\Tom\appdata\local\{E5D7C50E-9CEA-4E26-9FEE-D3FDA19A2B0C}
Successfully deleted: [Folder] "C:\ProgramData\ask"

~~~ FireFox

Successfully deleted: [File] C:\Users\Tom\AppData\Roaming\mozilla\firefox\profiles\dilg4es9.default\searchplugins\askcom.xml
Successfully deleted the following from C:\Users\Tom\AppData\Roaming\mozilla\firefox\profiles\dilg4es9.default\prefs.js

user_pref("browser.search.selectedEngine", "Conduit Search");
user_pref("browser.search.defaultenginename", "Conduit Search");
Emptied folder: C:\Users\Tom\AppData\Roaming\mozilla\firefox\profiles\dilg4es9.default\minidumps [161 files]

~~~ Event Viewer Logs were cleared

Scan was completed on Thu 01/16/2014 at 10:58:50.39
End of JRT log

# AdwCleaner v3.017 - Report created 16/01/2014 at 11:17:49
# Updated 12/01/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Tom - TOM-PC
# Running from : C:\Users\Tom\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

File Deleted : C:\Users\Public\Desktop\eBay.lnk
File Deleted : C:\Users\Tom\AppData\Roaming\Mozilla\Firefox\Profiles\dilg4es9.default\searchplugins\conduit-search.xml

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E4A994B0-5550-4680-A4C6-B9470B888069}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{045F91B3-695F-423A-98C7-8DE3C47AA020}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1348BD1B-C32A-41A7-9BD4-5377AA1AB925}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{395AFE6E-8308-48DB-89BE-ED5F4AA3D3EC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{43969E3F-3E7C-4911-A8F1-79C6CA6AC731}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{43B390F0-6BA2-45CA-ABF2-5DB0CEE9B49D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{94CADA2E-1D3F-419F-8A3D-06C58EDF53C8}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E52EB8B-8DD9-4605-AD36-D352BCD482F2}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A1440EC3-F0FA-407A-B811-DE6668C06D29}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{B9A84AD0-5777-46FD-8B8F-1EBD06750FBC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C1995F88-1C7F-40D7-B0FA-6F107F6308B8}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{C815E3DA-0823-49B0-9270-D1771D58B317}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E4A994B0-5550-4680-A4C6-B9470B888069}

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

-\\ Mozilla Firefox v26.0 (en-US)

[ File : C:\Users\Tom\AppData\Roaming\Mozilla\Firefox\Profiles\dilg4es9.default\prefs.js ]

Line Deleted : user_pref("browser.search.order.1", "Ask.com");
Line Deleted : user_pref("browser.search.defaultengine", "Ask.com");

-\\ Google Chrome v32.0.1700.72

[ File : C:\Users\Tom\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted : icon_url


AdwCleaner[R0].txt - [4144 octets] - [16/01/2014 11:07:18]
AdwCleaner[s0].txt - [3399 octets] - [16/01/2014 11:17:49]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [3459 octets] ##########



Malwarebytes Anti-Malware

Database version: v2014.01.15.10

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16476
Tom :: TOM-PC [administrator]

1/16/2014 11:21:23 AM
mbam-log-2014-01-16 (11-21-23).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 212302
Time elapsed: 14 minute(s), 7 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)


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Yes, you are good to go. :)

Glad I could help! :)

Step 1

  • Download OTL to your desktop and run it.
  • Click on CleanUp button.
  • You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.
  • Step 2
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Uninstall
    • Confirm with Yes
    Step 3

    Some malware preventions:


    Safe surfing! :)

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