Infected: Trojan.Agent in svchost.exe

SavageWindow · December 31, 2013

Hello. Thank you in advance for your time helping me with a problem. - Dave

I received a laptop from a family member and it is having problems with blue screen sometimes, and running slowly. I installed Malwarebyte Anti-Malware and it repeatedly reports blocking and quarantine the threat: C:\Windows\svchost.exe Trojan.Agent. Here is the dump from dds.scr.

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 11.0.9600.16428

Run by Patricia at 9:47:06 on 2013-12-31

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6051.3527 [GMT -5:00]

.

AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\windows\system32\lsm.exe

C:\windows\system32\svchost.exe -k DcomLaunch

C:\windows\system32\svchost.exe -k RPCSS

C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\windows\system32\svchost.exe -k LocalService

C:\windows\system32\svchost.exe -k netsvcs

C:\windows\system32\svchost.exe -k NetworkService

C:\windows\system32\WLANExt.exe

C:\windows\System32\spoolsv.exe

C:\windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\Intel\WiFi\bin\EvtEng.exe

C:\windows\system32\lxdncoms.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\windows\system32\taskhost.exe

C:\windows\system32\Dwm.exe

C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\N360.exe

C:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe

C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe

C:\windows\system32\svchost.exe -k imgsvc

C:\windows\system32\ThpSrv.exe

C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\N360.exe

C:\windows\system32\TODDSrv.exe

C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe

C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\windows\Explorer.EXE

C:\windows\system32\wbem\unsecapp.exe

C:\windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\TOSHIBA\TECO\TecoService.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe

C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe

C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Windows\System32\ThpSrv.exe

C:\Program Files\TOSHIBA\TECO\Teco.exe

C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe

C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe

C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe

C:\Program Files\TOSHIBA\FlashCards\Hotkey\TcrdKBB.exe

C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE

C:\windows\system32\RunDll32.exe

C:\windows\system32\igfxext.exe

C:\windows\system32\igfxsrvc.exe

C:\windows\system32\wbem\unsecapp.exe

C:\Program Files (x86)\Toshiba\Utilities\KeNotify.exe

C:\Program Files (x86)\Toshiba\TOSHIBA Sleep Utility\TSleepSrv.exe

C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\ToshibaServiceStation.exe

C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\windows\system32\taskeng.exe

C:\Program Files (x86)\TOSHIBA\widimon\widimon.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\windows\system32\SearchIndexer.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe

C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe

C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe

C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe

C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe

C:\Program Files (x86)\Common Files\InterVideo\RegMgr\iviRegMgr.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\windows\servicing\TrustedInstaller.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\windows\system32\wbem\wmiprvse.exe

C:\windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uProxyOverride = <local>

mWinlogon: Userinit = userinit.exe

BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\coieplg.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\IPS\ipsbho.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\Toshiba\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll

TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\coieplg.dll

TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

uRun: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

mRun: [sVPWUTIL] C:\Program Files (x86)\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL

mRun: [HWSetup] C:\Program Files\TOSHIBA\Utilities\HWSetup.exe hwSetUP

mRun: [KeNotify] "C:\Program Files (x86)\TOSHIBA\Utilities\KeNotify.exe" LPCM

mRun: [TSleepSrv] C:\Program Files (x86)\TOSHIBA\TOSHIBA Sleep Utility\TSleepSrv.exe

mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

dRunOnce: [FlashPlayerUpdate] C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_6_602_180_ActiveX.exe -update activex

StartupFolder: C:\Users\Patricia\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MONITO~1.LNK - C:\windows\System32\RunDll32.exe

StartupFolder: C:\Users\Patricia\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MONITO~2.LNK - C:\windows\System32\RunDll32.exe

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

TCP: NameServer = 75.75.75.75 75.75.76.76 192.168.1.1

TCP: Interfaces\{A0F0CDF2-193F-47F7-A906-44AE8649861D} : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1

TCP: Interfaces\{A0F0CDF2-193F-47F7-A906-44AE8649861D}\2656C6B696E6E2463336 : DHCPNameServer = 192.168.2.1

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\31.0.1650.63\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine64\21.1.0.18\CoIEPlg.dll

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll

x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine64\21.1.0.18\CoIEPlg.dll

x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll

x64-Run: [igfxTray] C:\windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\windows\System32\igfxpers.exe

x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE

x64-Run: [HSON] C:\Program Files (x86)\TOSHIBA\TBS\HSON.exe

x64-Run: [TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe

x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s

x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE3 /MAXX3

x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe

x64-Run: [ThpSrv] C:\windows\System32\thpsrv /logon

x64-Run: [Teco] "C:\Program Files (x86)\TOSHIBA\TECO\Teco.exe" /r

x64-Run: [intelWireless] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray

x64-Run: [intelWirelessWiMAX] "C:\Program Files\Intel\WiMAX\Bin\WiMAXCU.exe" /tasktray /nosplash

x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe

x64-Run: [TosWaitSrv] C:\Program Files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe

x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe

x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe

x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>

.

============= SERVICES / DRIVERS ===============

.

R0 SymDS;Symantec Data Store;C:\windows\System32\drivers\N360x64\1501000.012\SymDS64.sys [2013-12-30 493656]

R0 SymEFA;Symantec Extended File Attributes;C:\windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys [2013-12-30 1147480]

R0 Thpdrv;TOSHIBA HDD Protection Driver;C:\windows\System32\drivers\thpdrv.sys [2009-6-29 34880]

R0 Thpevm;TOSHIBA HDD Protection - Shock Sensor Driver;C:\windows\System32\drivers\Thpevm.sys [2009-6-29 14784]

R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\System32\drivers\tos_sps64.sys [2011-6-20 482384]

R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20131203.001\BHDrvx64.sys [2013-12-3 1526488]

R1 ccSet_N360;N360 Settings Manager;C:\windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys [2013-12-30 162392]

R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20131230.001\IDSviA64.sys [2013-12-30 521944]

R1 SymIRON;Symantec Iron Driver;C:\windows\System32\drivers\N360x64\1501000.012\Ironx64.sys [2013-12-30 264280]

R1 SymNetS;Symantec Network Security WFP Driver;C:\windows\System32\drivers\N360x64\1501000.012\symnets.sys [2013-12-30 590936]

R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]

R2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe [2011-2-27 499200]

R2 lxdn_device;lxdn_device;C:\windows\System32\lxdncoms.exe -service --> C:\windows\System32\lxdncoms.exe -service [?]

R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-12-30 418376]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-12-30 701512]

R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\21.1.0.18\N360.exe [2013-12-30 264360]

R2 regi;regi;C:\windows\System32\drivers\regi.sys [2011-6-20 14112]

R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]

R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2011-4-7 294328]

R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]

R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-6-20 2656280]

R2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe [2011-2-27 885248]

R3 bpenum;Intel® Centrino® WiMAX Enumerator;C:\windows\System32\drivers\bpenum.sys [2011-2-17 75264]

R3 bpmp;Intel® Centrino® WiMAX 6050 Series;C:\windows\System32\drivers\bpmp.sys [2011-2-17 174080]

R3 bpusb;Intel® Centrino® WiMAX 6050 Series Function Driver;C:\windows\System32\drivers\bpusb.sys [2011-2-17 81920]

R3 CeKbFilter;CeKbFilter;C:\windows\System32\drivers\CeKbFilter.sys [2011-6-20 20592]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-12-31 137648]

R3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2010-10-15 317440]

R3 JMCR;JMCR;C:\windows\System32\drivers\jmcr.sys [2011-5-2 175192]

R3 MBAMProtector;MBAMProtector;C:\windows\System32\drivers\mbam.sys [2013-12-30 25928]

R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\windows\System32\drivers\nusb3hub.sys [2011-2-10 82432]

R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\windows\System32\drivers\nusb3xhc.sys [2011-2-10 181760]

R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2011-6-20 38096]

R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2011-6-20 413800]

R3 Sftfs;Sftfs;C:\windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]

R3 Sftplay;Sftplay;C:\windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]

R3 Sftredir;Sftredir;C:\windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]

R3 Sftvol;Sftvol;C:\windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]

R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]

R3 TMachInfo;TMachInfo;C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\TMachInfo.exe [2011-6-20 54136]

R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-12-8 137632]

R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2011-4-5 828336]

R3 wdkmd;Intel WiDi KMD;C:\windows\System32\drivers\WDKMD.sys [2010-12-25 42392]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\windows\System32\ieetwcollector.exe [2013-12-30 111616]

S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-1-5 340240]

S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-8-6 1255736]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]

.

=============== Created Last 30 ================

.

2013-12-31 04:05:25 -------- d-----w- C:\Users\Patricia\AppData\Roaming\Malwarebytes

2013-12-31 04:05:14 -------- d-----w- C:\ProgramData\Malwarebytes

2013-12-31 04:05:12 25928 ----a-w- C:\windows\System32\drivers\mbam.sys

2013-12-31 04:05:12 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2013-12-31 04:04:50 -------- d-----w- C:\Users\Patricia\AppData\Local\Programs

2013-12-31 03:55:46 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared

2013-12-31 03:16:40 177752 ----a-w- C:\windows\System32\drivers\SYMEVENT64x86.SYS

2013-12-31 03:16:40 -------- d-----w- C:\Program Files\Common Files\Symantec Shared

2013-12-31 03:16:09 858200 ----a-r- C:\windows\System32\drivers\N360x64\1501000.012\srtsp64.sys

2013-12-31 03:16:09 590936 ----a-r- C:\windows\System32\drivers\N360x64\1501000.012\symnets.sys

2013-12-31 03:16:09 493656 ----a-r- C:\windows\System32\drivers\N360x64\1501000.012\SymDS64.sys

2013-12-31 03:16:09 36952 ----a-r- C:\windows\System32\drivers\N360x64\1501000.012\srtspx64.sys

2013-12-31 03:16:09 264280 ----a-r- C:\windows\System32\drivers\N360x64\1501000.012\Ironx64.sys

2013-12-31 03:16:09 23568 ----a-r- C:\windows\System32\drivers\N360x64\1501000.012\SymELAM.sys

2013-12-31 03:16:09 162392 ----a-r- C:\windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys

2013-12-31 03:16:09 1147480 ----a-r- C:\windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys

2013-12-31 03:15:57 -------- d-----w- C:\windows\System32\drivers\N360x64\1501000.012

2013-12-31 03:15:57 -------- d-----w- C:\windows\System32\drivers\N360x64

2013-12-31 03:15:55 -------- d-----w- C:\Program Files (x86)\Norton Security Suite

2013-12-31 03:15:41 -------- d-----w- C:\Program Files (x86)\NortonInstaller

2013-12-31 01:28:29 167424 ----a-w- C:\Program Files\Windows Media Player\wmplayer.exe

2013-12-31 01:28:29 164864 ----a-w- C:\Program Files (x86)\Windows Media Player\wmplayer.exe

2013-12-31 01:28:28 12625920 ----a-w- C:\windows\System32\wmploc.DLL

2013-12-31 01:28:28 12625408 ----a-w- C:\windows\SysWow64\wmploc.DLL

2013-12-31 01:22:09 878080 ----a-w- C:\windows\System32\advapi32.dll

2013-12-31 01:01:54 -------- d-----w- C:\windows\System32\MRT

2013-12-31 00:47:50 124112 ----a-w- C:\windows\System32\PresentationCFFRasterizerNative_v0300.dll

2013-12-31 00:47:50 102608 ----a-w- C:\windows\SysWow64\PresentationCFFRasterizerNative_v0300.dll

2013-12-31 00:41:41 1424384 ----a-w- C:\windows\System32\WindowsCodecs.dll

2013-12-31 00:41:40 1230336 ----a-w- C:\windows\SysWow64\WindowsCodecs.dll

2013-12-31 00:41:38 202752 ----a-w- C:\windows\System32\scrrun.dll

2013-12-31 00:41:38 156160 ----a-w- C:\windows\System32\cscript.exe

2013-12-31 00:41:38 150016 ----a-w- C:\windows\System32\wshom.ocx

2013-12-31 00:41:38 141824 ----a-w- C:\windows\SysWow64\wscript.exe

2013-12-31 00:41:38 121856 ----a-w- C:\windows\SysWow64\wshom.ocx

2013-12-31 00:41:37 168960 ----a-w- C:\windows\System32\wscript.exe

2013-12-31 00:41:37 163840 ----a-w- C:\windows\SysWow64\scrrun.dll

2013-12-31 00:41:37 126976 ----a-w- C:\windows\SysWow64\cscript.exe

2013-12-31 00:39:28 10315576 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{42D542E5-5121-4039-9783-24C8E23DFF20}\mpengine.dll

2013-12-30 02:39:19 859648 ----a-w- C:\windows\System32\IKEEXT.DLL

2013-12-30 02:39:18 830464 ----a-w- C:\windows\System32\nshwfp.dll

2013-12-30 02:39:18 656896 ----a-w- C:\windows\SysWow64\nshwfp.dll

2013-12-30 02:39:18 324096 ----a-w- C:\windows\System32\FWPUCLNT.DLL

2013-12-30 02:39:18 216576 ----a-w- C:\windows\SysWow64\FWPUCLNT.DLL

2013-12-30 02:35:21 49940480 ----a-w- C:\Program Files (x86)\GUT2491.tmp

2013-12-30 02:35:21 -------- d-----w- C:\Program Files (x86)\GUM2490.tmp

2013-12-30 02:31:28 -------- d-----w- C:\490cc48edf016d76136a

.

==================== Find3M ====================

.

2013-12-31 01:22:09 859648 ----a-w- C:\windows\System32\tdh.dll

2013-12-31 00:33:55 71048 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl

2013-12-31 00:33:55 692616 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe

2013-11-26 17:25:52 267936 ------w- C:\windows\System32\MpSigStub.exe

2013-11-23 18:26:20 417792 ----a-w- C:\windows\SysWow64\WMPhoto.dll

2013-11-23 17:47:34 465920 ----a-w- C:\windows\System32\WMPhoto.dll

2013-11-12 02:23:09 2048 ----a-w- C:\windows\System32\tzres.dll

2013-11-12 02:07:29 2048 ----a-w- C:\windows\SysWow64\tzres.dll

2013-10-30 02:32:01 335360 ----a-w- C:\windows\System32\msieftp.dll

2013-10-30 02:19:52 301568 ----a-w- C:\windows\SysWow64\msieftp.dll

2013-10-30 01:24:31 3155968 ----a-w- C:\windows\System32\win32k.sys

2013-10-19 02:18:57 81408 ----a-w- C:\windows\System32\imagehlp.dll

2013-10-19 01:36:59 159232 ----a-w- C:\windows\SysWow64\imagehlp.dll

2013-10-05 20:25:35 1474048 ----a-w- C:\windows\System32\crypt32.dll

2013-10-05 19:57:25 1168384 ----a-w- C:\windows\SysWow64\crypt32.dll

2013-10-04 02:28:31 190464 ----a-w- C:\windows\System32\SmartcardCredentialProvider.dll

2013-10-04 02:25:17 197120 ----a-w- C:\windows\System32\credui.dll

2013-10-04 02:24:49 1930752 ----a-w- C:\windows\System32\authui.dll

2013-10-04 02:16:30 116736 ----a-w- C:\windows\System32\drivers\drmk.sys

2013-10-04 01:58:50 152576 ----a-w- C:\windows\SysWow64\SmartcardCredentialProvider.dll

2013-10-04 01:56:25 168960 ----a-w- C:\windows\SysWow64\credui.dll

2013-10-04 01:56:00 1796096 ----a-w- C:\windows\SysWow64\authui.dll

2013-10-04 01:36:04 230400 ----a-w- C:\windows\System32\drivers\portcls.sys

2013-10-03 02:23:48 404480 ----a-w- C:\windows\System32\gdi32.dll

2013-10-03 02:00:44 311808 ----a-w- C:\windows\SysWow64\gdi32.dll

.

============= FINISH: 9:48:22.80 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 8/4/2011 9:12:41 PM

System Uptime: 12/31/2013 9:37:31 AM (0 hours ago)

.

Motherboard: TOSHIBA | | PHRAA

Processor: Intel® Core i7-2630QM CPU @ 2.00GHz | CPU 1 | 1980/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 683 GiB total, 629.799 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP72: 4/12/2013 3:00:15 AM - Windows Update

RP73: 4/13/2013 3:00:13 AM - Windows Update

RP74: 4/14/2013 3:00:11 AM - Windows Update

RP75: 4/15/2013 3:00:11 AM - Windows Update

RP76: 4/16/2013 3:00:11 AM - Windows Update

RP77: 4/20/2013 9:55:27 PM - Windows Update

RP78: 7/22/2013 8:44:53 AM - Windows Update

RP79: 7/23/2013 10:37:32 AM - Windows Update

RP80: 11/5/2013 9:52:07 PM - Windows Update

RP81: 12/29/2013 9:29:35 PM - Windows Update

RP82: 12/30/2013 7:29:10 PM - Windows Update

RP83: 12/30/2013 7:53:58 PM - Windows Update

RP84: 12/30/2013 9:52:37 PM - Windows Update

.

==== Installed Programs ======================

.

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.8) MUI

Amazon MP3 Downloader 1.0.17

Best Buy pc app

Bookworm Adventures Vol. 2

Bookworm Deluxe

Corel WinDVD

D3DX10

Google Chrome

Google Toolbar for Internet Explorer

Google Update Helper

HP Deskjet 3050 J610 series Basic Device Software

Intel PROSet Wireless

Intel WiMAX Tutorial

Intel® Management Engine Components

Intel® Processor Graphics

Intel® PROSet/Wireless WiFi Software

Intel® Rapid Storage Technology

Intel® Wireless Display

Intel® PROSet/Wireless WiMAX Software

Java Auto Updater

Java 6 Update 20

JMicron Flash Media Controller Driver

Junk Mail filter update

Label@Once 1.0

Mahjongg dimensions

Malwarebytes Anti-Malware version 1.75.0.1300

Mesh Runtime

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2010

Microsoft Office Click-to-Run 2010

Microsoft Office Starter 2010 - English

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319

MSVCRT

MSVCRT_amd64

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Norton Security Suite

PlayReady PC Runtime amd64

PlayReady PC Runtime x86

Realtek Ethernet Controller Driver

Realtek High Definition Audio Driver

Renesas Electronics USB 3.0 Host Controller Driver

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)

Synaptics Pointing Device Driver

TOSHIBA Application Installer

TOSHIBA Assist

Toshiba Book Place

TOSHIBA Bulletin Board

TOSHIBA Disc Creator

TOSHIBA eco Utility

TOSHIBA Face Recognition

TOSHIBA Flash Cards Support Utility

TOSHIBA Hardware Setup

TOSHIBA HDD Protection

TOSHIBA HDD/SSD Alert

TOSHIBA Media Controller

TOSHIBA Media Controller Plug-in

TOSHIBA PC Health Monitor

TOSHIBA Quality Application

TOSHIBA Recovery Media Creator

TOSHIBA ReelTime

TOSHIBA Resolution+ Plug-in for Windows Media Player

TOSHIBA Service Station

TOSHIBA Sleep Utility

TOSHIBA Supervisor Password

TOSHIBA Value Added Package

TOSHIBA VIDEO PLAYER

TOSHIBA Web Camera Application

TOSHIBA Wireless Display Monitor

TOSHIBA Wireless LAN Indicator

ToshibaRegistration

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)

Utility Common Driver

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

.

==== Event Viewer Messages From Past Week ========

.

12/31/2013 8:34:21 AM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff8a005a51000, 0x0000000000000000, 0xfffff80002ee336e, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 123113-30544-01.

12/30/2013 8:40:47 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Cumulative Security Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2898785).

12/30/2013 8:33:19 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the IviRegMgr service to connect.

12/30/2013 8:33:19 PM, Error: Service Control Manager [7000] - The IviRegMgr service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

12/30/2013 8:33:12 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Google Update Service (gupdate) service to connect.

12/30/2013 8:33:12 PM, Error: Service Control Manager [7000] - The Google Update Service (gupdate) service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

12/30/2013 8:12:30 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB2872339).

12/30/2013 8:07:26 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Windows 7 for x64-based Systems (KB2882822).

12/30/2013 7:34:47 PM, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control.

12/30/2013 7:21:33 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

12/30/2013 7:21:33 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

12/30/2013 7:21:33 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

12/30/2013 7:21:22 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

12/30/2013 7:21:22 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}

12/30/2013 7:21:21 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

12/30/2013 7:21:12 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

12/30/2013 7:21:05 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 DfsC discache eeCtrl IDSVia64 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSPX SymIRON SymNetS tdx vwififlt Wanarpv6 WfpLwf

12/30/2013 7:21:04 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.

12/30/2013 7:21:04 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

12/30/2013 7:21:04 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

12/30/2013 7:21:04 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

12/30/2013 7:21:04 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

12/30/2013 7:21:04 PM, Error: Service Control Manager [7001] - The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error: The dependency service or group failed to start.

12/30/2013 7:21:04 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x000000007fef08ec, 0x0000000000000002, 0x0000000000000001, 0xfffff80002f01e45). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 123013-26145-01.

12/30/2013 7:21:01 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

12/30/2013 7:21:01 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

12/30/2013 7:21:01 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.

12/30/2013 7:21:01 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.

12/30/2013 7:21:01 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

12/30/2013 10:02:22 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 eeCtrl IDSVia64 SRTSPX SymDS SymEFA SymIRON SymNetS

12/30/2013 10:02:08 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffffa80085d5bb0, 0x0000000000000000, 0x000000007efa8000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 123013-49187-01.

12/30/2013 10:02:02 PM, Error: Service Control Manager [7000] - The Norton Internet Security service failed to start due to the following error: The system cannot find the file specified.

12/29/2013 9:24:03 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

12/29/2013 9:24:03 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

12/29/2013 9:24:02 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

12/29/2013 9:23:14 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff8a003bce000, 0x0000000000000000, 0xfffff80002f2243a, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 122913-48828-01.

.

==== End Of File ===========================

MrCharlie · December 31, 2013

Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

SavageWindow · December 31, 2013

Hello MrC.

Thank you again for your help. I downloaded the RogueKiller 64 bit version and started the scan as instructed. It started to scan, and checking processes. However, it is now "stuck" on SearchFilterHost.exe and has been for over 3 hours, although the progress bar under the Scan option does keep moving (I let it sit on this for a while just to make sure). I look forward to your next step.

MrCharlie · December 31, 2013

It shouldn't take that long, only about 5-10 minutes.

Run this instead:

Download Malwarebytes Anti-Rootkit from HERE

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

SavageWindow · December 31, 2013

Hello MrC. I downloaded and ran the Malwarebytes Anti-Rootkit and it was able to find 5 items and it appears the clean up worked as well. I've attached the log files for your analysis. I no longer see Malwarebytes Anti-Malware reporting problems with Trojan.Agent in svchost.exe. The laptop also appears to access internet well, and I was able to use Windows Update: it reported the laptop needed a IE 11.0 security update and the update/reboot seemed to work correctly. The Windows firewall doesn't show any problems, although it is disabled since I use Norton Security Suite (as it is provided by Comcast). Does everything look ok to you?

Thank you again for your time in this matter. I already have Malwarebytes Anti-Malware Pro installed on the other 3 computers in the house, and now will upgrade this laptop to Pro.

Dave

mbar-log-2013-12-31 (15-24-27).txt

mbar-log-2013-12-31 (15-47-07).txt

system-log.txt

MrCharlie · January 1, 2014

Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please make sure you click download buttons that look similar to this, not "sponsored ad links":

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

SavageWindow · January 1, 2014

Hello,

Thank you for continuing support today (and Happy New Year!). I ran ComboFix and have attached the log for your review.

ComboFix.txt

MrCharlie · January 1, 2014

Looks Good...Next:

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Make sure you click on download buttons that look similar to this, not "sponsored ad links":

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
When it's done you'll see: Pending: Please uncheck elements you don't want removed.
Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
Look over the log especially under Files/Folders for any program you want to save.
If there's a program you may want to save, just uncheck it from AdwCleaner.
If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
If you're ready to clean it all up.....click the Clean button.
After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder.
Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
To restore an item that has been deleted:
Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

SavageWindow · January 1, 2014

Hello,

Here are the results from AdwCleaner first run and I have not yet run Clean. I don't think there is anything that should be saved or not cleaned up but if you can verify this, I would appreciate it. Once done, I will proceed with the "Clean it all up" step.

AdwCleanerR0.txt

MrCharlie · January 1, 2014

You can clean those all up....MrC

SavageWindow · January 1, 2014

I've attached the log file from AdwCleaner after the Clean step.

I made the change to Malwarebytes, updated and ran the quick scan. No items came up. I've attached that report log as well.

The PC seems to working fine, speed is normal and no warnings from Malwarebytes Anti-Malware or Norton Security Suite. I am going to reboot, and try various programs, websites, etc while I wait your next post.

AdwCleanerS0.txt

mbam-log-2014-01-01 (12-45-54).txt

MrCharlie · January 1, 2014

OK, if there's no other problems.........

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
If you get Unsupported operating system. Aborting now, just reboot and try again.
A Notepad document should open automatically called checkup.txt.
Please Post the contents of that document.
Do Not Attach It!!!

MrC

SavageWindow · January 1, 2014

Here is the output of the SecurityCheck.exe

Results of screen317's Security Check version 0.99.78

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 11

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Norton Security Suite

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.75.0.1300

Java 6 Update 20

Java version out of Date!

Adobe Flash Player 11.9.900.170

Adobe Reader 10.1.8 Adobe Reader out of Date!

Google Chrome 26.0.1410.64

Google Chrome 31.0.1650.63

````````Process Check: objlist.exe by Laurent````````

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 3%

````````````````````End of Log``````````````````````

MrCharlie · January 1, 2014

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Java™ 6 Update 20 <-----please uninstall from your add/remove programs

Java version out of Date! <-------Download and install the latest version (Java™ 7 Update 45) from Here. Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

----------------------------------------

Adobe Reader 10.1.8 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop. (This will clean up most of the tools and logs)
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.exe.
Run FRST.exe and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.
If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

SavageWindow · January 1, 2014

Ok - everything seems to be cleaned up, and continuous to run normally. Thank you again for all your assistance and clear directions.

LDTate · January 2, 2014

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.

Infected: Trojan.Agent in svchost.exe

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