Rootkit.0Access - help

[ih8computers]

The initial issue was Antivirus Security Pro I was able to scan and remove most of it. I am finally able to scan in safe mode.  but I keep receiving an infection detected on registry keys (only one at  a time after each reboot) is there some way I can determine all they keys that should be removed. Instead of scanning over and over. 

[MrCharlie]

Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[ih8computers]

Mr. Charlie, I am new to this forum so forgive my ignorance.

Just for clarification and to confirm the order of steps to be taken:

 

1. Download and run dds.com

2. Download and run roguekiller

 

Should I be in safe mode when running to programs?

[MrCharlie]

No, please run them in normal mode if possible, if not...try safe mode.

MrC

[ih8computers]

MrCharlie:

Logs are attached

I ended up running them in SafeMode.

Should I move on to the RogueKiller app?

 

Thank you for your assistance with this.

attach.txt

dds.txt

[MrCharlie]

Yes run RogueKiller.

 

MrC

[ih8computers]

Attached is the RK Report

 

RKreport0_S_11262013_162554.txt

[MrCharlie]

Please read the following information first.

 

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

I would change all my passwords and keep a close eye on all your sensitive accounts.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

This can be run in safe mode or normal mode.

Please download Farbar Recovery Scan Tool and save it to a folder. (use correct version for your system.....Which system am I using?)

Please make sure you click download buttons that look like this, not "sponsored ad links":

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

MrC

[ih8computers]

MrC

 

This was reported to me yesterday afternoon and I had the end user shut it down immediately. I am not security expert so is there any reason for me to suspect that this virus infected him any earlier than yesterday?

He usually logs onto a domain with a roaming profile should I scan his profile on the server?

 

 

I think I can convince him to just purchase a new system.

 

Please let me know your thoughts?

 

Patty

 

[MrCharlie]

This was reported to me yesterday afternoon and I had the end user shut it down immediately. I am not security expert so is there any reason for me to suspect that this virus infected him any earlier than yesterday?

I can't tell from the logs, but when did the symptoms start???

He usually logs onto a domain with a roaming profile should I scan his profile on the server?

Would be a good idea


I think I can convince him to just purchase a new system.

Not really necessary but that's up you people.

Please let me know your thoughts?

Lets clean the system for now.......MrC

[MrCharlie]

How are we doing??

Do you still need help or can I close this post??

MrC

[gringo_pr]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!