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Shared hosting - false positive on website


Peter1001
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Hi,

 

Our customers wrote us about Malwarebytes application blocking 2 of our sites (ecommerce stores), which are hosted with Exohosting in Slovakia. These are definitely false positives, though I'm not sure about shared IP. Blocked IP 92.240.253.14, affected sites: chlpacik.sk, canin.sk

 

Is that possible to white-list domains in your DB? Or do we need to purchase dedicated IP from hosting company? Or is it possible to find a reason why IP is blacklisted and not particular domains on that shared IP?

 

Thanks for shedding some light on that.

 

-peter.

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