MindSpark

[whonew]

My husbands computer is to slow and I noticed a MindSpark toolbar listed in start up , I looked in Add/Remove and uninstalled it but it still appears when I open up msconfig and I think that is one of problems . I did not see the Free version of Malwarebytes pick up on that and could used some input or help , I have the Malwarebytes Pro on my Windows XP but he only has the Free ware and is really frustrated..Thank You

[MrCharlie]

Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, Adobe host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[whonew]

Thank you

[whonew]

Rouge Killer results

[MrCharlie]

Please uninstall MapsGalaxy Toolbar from your add/remove programs.

Then...... (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  Vista/Windows 7/8 users right-click and select Run As Administrator
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review.
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[whonew]

copy and paste will not work . I don't know what to check

[whonew]

Well I looked most of those up , I don't want a date , and the others looked like baddies so I hit clean all, hope I did the right thing, one of those looked almost impossible to get rid of . Thank you again

[MrCharlie]

Did you run Malwarebytes???

Log...MrC

[whonew]

here is mwb log and sorry for not posting sooner had a appointment this morning . all looks good and I will need instructions on removing those you gave me, I can not figure out how to retrieve that log

[MrCharlie]

here is mwb log and sorry for not posting sooner had a appointment this morning . all looks good and I will need instructions on removing those you gave me, I can not figure out how to retrieve that log

OK, I don't see any log from MB.

I will need instructions on removing those you gave me

I'm not sure what you mean??

I can not figure out how to retrieve that log

From MB, open up MB and click on Logs.

MrC

[whonew]

LOL that is because I couldn't get it , but finally found it and don't think it is where it should be, I tried to put it on the desk top but can't get to it, But found it none-the-less

[whonew]

Hope I got it right this time

[MrCharlie]

How is the computer??   MrC

[whonew]

what is MrC ?  , seems better thank you

[MrCharlie]

what is MrC

It's short for MrCharlie

------------------------------------

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[whonew]

Ok, I ran the security check and saw the note pad open but it did not leave that on the desktop , where do I look?

[MrCharlie]

Run it again and after it finishes and the log pops up, right click on it and choose select all > copy > now paste it into the post.

Or you can go to File > Save > save it to a convenient location.

MrC

[whonew]

Copy and Paste does not work in your forum , the best I can do , if I can not find it is type out the results. I can no longer make my own notes and put it on the desktop , sorry

[whonew]

I did a search for the checkup.txt and got Search-ms:displayname=Search%20Results&crum=filename%3A~<checkup.txt%20system. Generic. string%3Acheckup.txt&crumb=loacation : C%3A%5CProgramDat&crumb=

I will quit here because I can not see to well and I think that gives you a idea

[MrCharlie]

OK, I'll go by what is listed in your add/remove programs:

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:


Java 6 Update 20 <---please uninstall from your add/remove programs

Then<-------Download and install the latest version (Java™ 7 Update 25) from Here. Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

--------------------------------------------

Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin

For Flash Player:
Check for an update if available

----------------------------------------

Adobe Reader X (10.1.7) MUI <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

-------------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used FRST:
Download the fixlist.txt to the same folder as FRST.
Run FRST and click Fix only once and wait
That will delete the quarantine folder created by FRST.

-----------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[whonew]

Updated Java , and Adobe Flashplayer, it doesn't appear in the start list and Adobe Air is not on start list , neither is Adobe Reader but they are all listed in Add/Remove can I just go to Add/Remove to update the Reader or just remove and download latest one? I can not even see then under accessories , Oh and what is EagleEye?  And I now see a file or folder with my name Judith (9) nine files or folders Under Video ? I never knew how to make Videos 

[MrCharlie]

Adobe Reader is a program:
http://www.mdsproductions.com/adobe.html
 
 
Adobe Flashplayer is in your control panel
 
Adobe Air <----I'm not sure what this is
 
 

Oh and what is EagleEye?  And I now see a file or folder with my name Judith (9) nine files or folders Under Video ? I never knew how to make Videos 

 

 
I don't know...it's your computer.

[whonew]

I am on my husbands Windows 7 and not familiar with it and don't see Flash player listed in the control panel but do see the updated version in Add/Remove

[MrCharlie]

 

Go to this link and it will tell you what you need:

http://www.adobe.com/software/flash/about/

 

 

Then this will allow you to download the proper version:

http://get.adobe.com/flashplayer/?no_redirect

 

MrC

[whonew]

That is the flashplayer and I have already done that, the one I was asking about was the Reader, Adobe Reader