trojan.Zaccess

[fceasor]

Cannot remove Trojan.Zaccess from registry.

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, Adobe host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[fceasor]

RKreport0_D_08252013_203443.txtRKreport0_D_08252013_203443.txt

[MrCharlie]

Recovery Scan Tool and save it to a folder. (64bit version)

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

MrC

[fceasor]

I apologize but I don't see the recovery tool.

[MrCharlie]

Here you go.....

Please download Farbar Recovery Scan Tool and save it to a folder. (use correct version for your system)

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

MrC

[fceasor]

Here are the 2 text files.

FRST.txt

Addition.txt

[MrCharlie]

That scan was clean and it looks like you used RK to delete most of it.

Please do this:

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

[fceasor]

Everything thing is running great!  I have attached the two logs for your review.  Thank you so much for your help!:-)

mbar-log-2013-08-26 (19-54-09).txt

system-log.txt

[MrCharlie]

Good.....

Lets check for any adware while you're here:

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Copy and paste the contents of that logfile in your next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

If you agree with everything listed to be removed in the folders section...........

Double click on AdwCleaner.exe to run the tool again.

• Click on the Scan button.
• AdwCleaner will begin to scan your computer like it did before.
• After the scan has finished...
• This time click on the Clean button.
• Press OK when asked to close all programs and follow the onscreen prompts.
• Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[fceasor]

Here are the files.

AdwCleanerR0.txt

AdwCleanerS0.txt

[MrCharlie]

Did you run Malwarebytes??

MrC

[fceasor]

Malwarebytes log.

mbam-log-2013-08-27 (20-17-54).txt

[MrCharlie]

How is it????

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[fceasor]

I rebooted but it still says not to download it

[MrCharlie]

I rebooted but it still says not to download it

 

What do you mean????   MrC

[fceasor]

When trying to download the security check, I received a message saying that  "securitycheck.exe is not commonly downloaded and could harm your computer".  Is it ok to run the program anyway?

[MrCharlie]

Yes it's OK to run....MrC

[fceasor]

Results of screen317's Security Check version 0.99.73 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 10 
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
 Windows Firewall Enabled! 
McAfee Anti-Virus and Anti-Spyware  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Malwarebytes Anti-Malware version 1.75.0.1300 
 Java 6 Update 22 
 Java version out of Date!
 Adobe Flash Player 11.8.800.94 
 Adobe Reader 10.1.7 Adobe Reader out of Date! 
 Google Chrome 28.0.1500.95 
 Google Chrome 29.0.1547.57 
````````Process Check: objlist.exe by Laurent```````` 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 
````````````````````End of Log``````````````````````

[MrCharlie]

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

--------------------------------------------

Java™ 6 Update 22 <----please uninstall from your add/remove programs

Java version out of Date! <-------Download and install the latest version (Java™ 7 Update 25) from Here. Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

-------------------------------------------

Adobe Reader 10.1.7 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used FRST:
Download the fixlist.txt to the same folder as FRST.
Run FRST and click Fix only once and wait
That will delete the quarantine folder created by FRST.

-----------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[LDTate]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.