HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Google

[MrCharlie]

Run Fixit:

http://support.microsoft.com/mats/windows_update/

MrC

[rlnewt]

Well all malware seems to be gone, still having windows update issues even after running fixit. Thanks for all the help.

[MrCharlie]

What's the exact problem? You can't download the updates??

MrC

[rlnewt]

Yes getting 80070005 error, it will start download and get to 9% and then display unable to download.

 

Have tried all the fixit tools with no joy.

[MrCharlie]

There's a lot of fixes for this, have you tried:

http://social.technet.microsoft.com/Forums/windows/en-US/61ce9777-aaac-41b5-ac02-eae76759d1d3/windows-update-error-80070005

MrC

[rlnewt]

Yes no joy. I am running windows 7

[MrCharlie]

Try this:

 

Please download on the Desktop the following application: Windows Repair

Next, extract and launch the Repair_Windows.exe

Click on Start repairs tab and then click on Start

Check mark following options alone

Reset registry permissions
reset file permissions
Repair WMI
Remove Policies Set By Infections
Repair Windows Updates



Checkmark Restart System When Finished option
click the Start button

System should restart after repair

 

MrC

[rlnewt]

Download complete, but do not see the tab you are talking about?

[MrCharlie]

What tab would that be?? MrC

[rlnewt]

Follow your directions above, I do not see how to run the program downloaded to my desktop

[rlnewt]

Ok have program running now, will let you know results

[rlnewt]

program ran, still having same issue.

[MrCharlie]

There's no one answer, you'll just have to search the web for suggestions:

I found this:

Stop the Windows Update service.

Rename the folder c:\windows\SoftwareDistribution

Create new folder c:\windows\SoftwareDistribution

Restart Windows Update service.

MrC

[rlnewt]

Cannot change name. Got this message

This action can't be completed because the folder or a file in it is open in another program.

[MrCharlie]

OK, I'll see what else I can come up with...MrC

[MrCharlie]

Run the troubleshooter:

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

MrC

[rlnewt]

Troubleshooter ran, no joy.

[MrCharlie]

http://support.microsoft.com/kb/910336

Try this one...MrC

[rlnewt]

No joy

[rlnewt]

Any other suggestions?

[MrCharlie]

Not at the moment...MrC

[MrCharlie]

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

MrC

[rlnewt]

Here is the report:

Farbar Service Scanner Version: 18-08-2013

Ran by rnewton (administrator) on 27-08-2013 at 12:49:25

Running from "C:\Users\rnewton\Desktop"

Microsoft Windows 7 Home Premium Service Pack 1 (X86)

Boot Mode: Normal

****************************************************************

Internet Services:

============

Connection Status:

==============

Localhost is accessible.

LAN connected.

Google IP is accessible.

Google.com is accessible.

Yahoo.com is accessible.

Windows Firewall:

=============

Firewall Disabled Policy:

==================

System Restore:

============

System Restore Disabled Policy:

========================

Action Center:

============

Windows Update:

============

Windows Autoupdate Disabled Policy:

============================

Windows Defender:

==============

WinDefend Service is not running. Checking service configuration:

The start type of WinDefend service is set to Demand. The default start type is Auto.

The ImagePath of WinDefend service is OK.

The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:

==========================

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]

"DisableAntiSpyware"=DWORD:1

Other Services:

==============

File Check:

========

C:\Windows\system32\nsisvc.dll => MD5 is legit

C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit

C:\Windows\system32\dhcpcore.dll => MD5 is legit

C:\Windows\system32\Drivers\afd.sys => MD5 is legit

C:\Windows\system32\Drivers\tdx.sys => MD5 is legit

C:\Windows\system32\Drivers\tcpip.sys

[2013-08-14 19:11] - [2013-07-06 00:05] - 1293760 ____A (Microsoft Corporation) 4E8B9BE71B807B3BAEDB7F4243F85E3C

C:\Windows\system32\dnsrslvr.dll => MD5 is legit

C:\Windows\system32\mpssvc.dll => MD5 is legit

C:\Windows\system32\bfe.dll => MD5 is legit

C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit

C:\Windows\system32\SDRSVC.dll => MD5 is legit

C:\Windows\system32\vssvc.exe => MD5 is legit

C:\Windows\system32\wscsvc.dll => MD5 is legit

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\system32\wuaueng.dll => MD5 is legit

C:\Windows\system32\qmgr.dll => MD5 is legit

C:\Windows\system32\es.dll => MD5 is legit

C:\Windows\system32\cryptsvc.dll

[MrCharlie]

OK, that's OK.....let me look for more solutions, MrC

[rlnewt]

ok, thanks!