HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|Google

[rlnewt]

Ok, ran the requested programs and here are the results.

 

 

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum.

 

Can you post the log that shows the problem.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.
(please don't put logs in code or quotes)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
2. If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:
Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------
(If I don't respond within 24 hours, please send me a PM)

[rlnewt]

Here are the logs

 

RKreport0_S_08222013_160056.txt

[MrCharlie]

Please read the following information first.

 

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

 

[RUN][ZeroAccess] HKCU\[...]\Run : Google Update ("C:\Users\rnewton\AppData\Local\Google\Desktop\Install\{3a80dabd-c5bc-cb18-eeb1-21e8aa7aa2ac}\???\???\???ﯹ๛\{3a80dabd-c5bc-cb18-eeb1-21e8aa7aa2ac}\GoogleUpdate.exe" >) -> FOUND

[RUN][ZeroAccess] HKUS\S-1-5-21-1788924224-806204119-567500765-1001\[...]\Run : Google Update ("C:\Users\rnewton\AppData\Local\Google\Desktop\Install\{3a80dabd-c5bc-cb18-eeb1-21e8aa7aa2ac}\???\???\???ﯹ๛\{3a80dabd-c5bc-cb18-eeb1-21e8aa7aa2ac}\GoogleUpdate.exe" >) -> FOUND

[V2][sUSP PATH] mxsqogasyupd : C:\Windows\system32\cscript.exe - //E:javascript C:\Windows\TEMP\qogasy.mkt [7][x] -> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Files tab and put a check next to these and uncheck the rest. (if found)

 

[ZeroAccess][Folder] Install : C:\Users\rnewton\AppData\Local\Google\Desktop\Install [-] --> FOUND

[ZeroAccess][Folder] Install : C:\Program Files\Google\Desktop\Install [-] --> FOUND

Now click Delete on the right hand column under Options

-------------

Then..............

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

[rlnewt]

Here are the logs requested.

 

mbar-log-2013-08-22 (16-29-19).txt

mbar-log-2013-08-22 (16-41-06).txt

system-log.txt

[MrCharlie]

Run another scan with RogueKiller and post the new log.....MrC

[rlnewt]

Log as requested.

RKreport0_S_08222013_171022.txt

[MrCharlie]

Clean....Good!

Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[rlnewt]

here is the log requested

 

ComboFix.txt

[MrCharlie]

Using ComboFix......

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the quotebox below into it:

4. If ComboFix wants to update.....please allow it to.

Driver::

knavmsch

rdlhdgzl

File::

c:\windows\system32\drivers\knavmsch.sys

c:\windows\system32\drivers\rdlhdgzl.sys

ClearJavaCache::

Save this as CFScript.txt, in the same location as ComboFix.exe

Refering to the picture above, drag CFScript into ComboFix.exe

CAUTION: Do not mouse-click ComboFix while it is running. It may cause it to stall.

After reboot, (in case it asks to reboot)......

Please provide the contents of the ComboFix log (C:\ComboFix.txt) in your next reply.

MrC

[rlnewt]

Here is the latest log.

 

ComboFix.txt

[MrCharlie]

OK...there's a lot of adware in the logs, if you would like to clear it out:

Please download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Copy and paste the contents of that logfile in your next reply.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

MrC

[rlnewt]

Here is the that log.

# AdwCleaner v3.000 - Report created 22/08/2013 at 19:56:11

# Updated 20/08/2013 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)

# Username : rnewton - RNEWTON-PC

# Running from : C:\Users\rnewton\Desktop\AdwCleaner.exe

# Option : Scan

***** [ Services ] *****

***** [ Files / Folders ] *****

File Found : C:\END

File Found : C:\Users\rnewton\AppData\Roaming\Mozilla\Firefox\Profiles\egu7b4r5.default\searchplugins\Conduit.xml

Folder Found : C:\Users\rnewton\AppData\Roaming\Mozilla\Firefox\Profiles\egu7b4r5.default\Extensions\{739df940-c5ee-4bab-9d7e-270894ae687a}

Folder Found C:\Program Files\Conduit

Folder Found C:\Users\rnewton\AppData\Local\Conduit

Folder Found C:\Users\rnewton\AppData\Local\SwvUpdater

Folder Found C:\Users\rnewton\AppData\LocalLow\Conduit

Folder Found C:\Users\rnewton\AppData\LocalLow\PriceGong

Folder Found C:\Users\rnewton\AppData\Roaming\Mozilla\Firefox\Profiles\egu7b4r5.default\CT3289847

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\Conduit

Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes

Key Found : HKCU\Software\AppDataLow\Software\PriceGong

Key Found : HKCU\Software\AppDataLow\Software\SmartBar

Key Found : HKCU\Software\Conduit

Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Found : HKLM\Software\Conduit

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16660

-\\ Mozilla Firefox v12.0 (en-US)

[ File : C:\Users\rnewton\AppData\Roaming\Mozilla\Firefox\Profiles\egu7b4r5.default\prefs.js ]

Line Found : user_pref("CT3289847.FF19Solved", "true");

Line Found : user_pref("CT3289847.UserID", "UN28181970792962272");

Line Found : user_pref("CT3289847.browser.search.defaultthis.engineName", "true");

Line Found : user_pref("CT3289847.fullUserID", "UN28181970792962272.IN.20130822173027");

Line Found : user_pref("CT3289847.installDate", "22/08/2013 17:30:26");

Line Found : user_pref("CT3289847.installSessionId", "{CF244AF9-891D-4217-9955-9630088587B0}");

Line Found : user_pref("CT3289847.installSp", "false");

Line Found : user_pref("CT3289847.installerVersion", "1.5.4.5");

Line Found : user_pref("CT3289847.keyword", "true");

Line Found : user_pref("CT3289847.originalHomepage", "about:home");

Line Found : user_pref("CT3289847.originalSearchAddressUrl", "");

Line Found : user_pref("CT3289847.originalSearchEngine", "");

Line Found : user_pref("CT3289847.originalSearchEngineName", "");

Line Found : user_pref("CT3289847.searchRevert", "true");

Line Found : user_pref("CT3289847.searchUserMode", "2");

Line Found : user_pref("CT3289847.smartbar.homepage", "true");

Line Found : user_pref("CT3289847.versionFromInstaller", "10.16.9.6");

Line Found : user_pref("CT3289847.xpeMode", "0");

Line Found : user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");

Line Found : user_pref("browser.search.defaultenginename", "WhiteSmoke New Customized Web Search");

Line Found : user_pref("browser.search.defaultthis.engineName", "WhiteSmoke New Customized Web Search");

Line Found : user_pref("browser.search.selectedEngine", "WhiteSmoke New Customized Web Search");

Line Found : user_pref("smartbar.addressBarOwnerCTID", "CT3289847");

Line Found : user_pref("smartbar.defaultSearchOwnerCTID", "CT3289847");

Line Found : user_pref("smartbar.homePageOwnerCTID", "CT3289847");

Line Found : user_pref("smartbar.machineId", "0/QB6XPTSH7K/UTYGMMGOEHVBIIUTRNRWTUDKFNLFP/VLWGPMRJG1RAW9ACMYFXCTH0UOV4W2VR83EEDONSXOG");

-\\ Google Chrome v

[ File : C:\Users\rnewton\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found : homepage

Found : urls_to_restore_on_startup

Found : homepage

Found : urls_to_restore_on_startup

Found : homepage

Found : urls_to_restore_on_startup

*************************

AdwCleaner[R0].txt - [22468 octets] - [20/08/2013 21:06:54]

AdwCleaner[R1].txt - [4723 octets] - [22/08/2013 19:56:11]

AdwCleaner[s0].txt - [22940 octets] - [20/08/2013 21:08:18]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [4844 octets] ##########

[MrCharlie]

OK...Next:

Double click on AdwCleaner.exe to run the tool again.

• Click on the Scan button.
• AdwCleaner will begin to scan your computer like it did before.
• After the scan has finished...
• This time click on the Clean button.
• Press OK when asked to close all programs and follow the onscreen prompts.
• Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.

Then.......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!
• MrC

[rlnewt]

Next log

# AdwCleaner v3.000 - Report created 22/08/2013 at 20:04:37

# Updated 20/08/2013 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)

# Username : rnewton - RNEWTON-PC

# Running from : C:\Users\rnewton\Desktop\AdwCleaner.exe

# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files\Conduit

Folder Deleted : C:\Users\rnewton\AppData\Local\Conduit

Folder Deleted : C:\Users\rnewton\AppData\Local\SwvUpdater

Folder Deleted : C:\Users\rnewton\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\rnewton\AppData\LocalLow\PriceGong

Folder Deleted : C:\Users\rnewton\AppData\Roaming\Mozilla\Firefox\Profiles\egu7b4r5.default\CT3289847

Folder Deleted : C:\Users\rnewton\AppData\Roaming\Mozilla\Firefox\Profiles\egu7b4r5.default\Extensions\{739df940-c5ee-4bab-9d7e-270894ae687a}

File Deleted : C:\END

File Deleted : C:\Users\rnewton\AppData\Roaming\Mozilla\Firefox\Profiles\egu7b4r5.default\searchplugins\Conduit.xml

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes

Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong

Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar

Key Deleted : HKLM\Software\Conduit

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16660

-\\ Mozilla Firefox v12.0 (en-US)

[ File : C:\Users\rnewton\AppData\Roaming\Mozilla\Firefox\Profiles\egu7b4r5.default\prefs.js ]

Line Deleted : user_pref("CT3289847.FF19Solved", "true");

Line Deleted : user_pref("CT3289847.UserID", "UN28181970792962272");

Line Deleted : user_pref("CT3289847.browser.search.defaultthis.engineName", "true");

Line Deleted : user_pref("CT3289847.fullUserID", "UN28181970792962272.IN.20130822173027");

Line Deleted : user_pref("CT3289847.installDate", "22/08/2013 17:30:26");

Line Deleted : user_pref("CT3289847.installSessionId", "{CF244AF9-891D-4217-9955-9630088587B0}");

Line Deleted : user_pref("CT3289847.installSp", "false");

Line Deleted : user_pref("CT3289847.installerVersion", "1.5.4.5");

Line Deleted : user_pref("CT3289847.keyword", "true");

Line Deleted : user_pref("CT3289847.originalHomepage", "about:home");

Line Deleted : user_pref("CT3289847.originalSearchAddressUrl", "");

Line Deleted : user_pref("CT3289847.originalSearchEngine", "");

Line Deleted : user_pref("CT3289847.originalSearchEngineName", "");

Line Deleted : user_pref("CT3289847.searchRevert", "true");

Line Deleted : user_pref("CT3289847.searchUserMode", "2");

Line Deleted : user_pref("CT3289847.smartbar.homepage", "true");

Line Deleted : user_pref("CT3289847.versionFromInstaller", "10.16.9.6");

Line Deleted : user_pref("CT3289847.xpeMode", "0");

Line Deleted : user_pref("Smartbar.SearchFromAddressBarSavedUrl", "");

Line Deleted : user_pref("browser.search.defaultenginename", "WhiteSmoke New Customized Web Search");

Line Deleted : user_pref("browser.search.defaultthis.engineName", "WhiteSmoke New Customized Web Search");

Line Deleted : user_pref("browser.search.selectedEngine", "WhiteSmoke New Customized Web Search");

Line Deleted : user_pref("smartbar.addressBarOwnerCTID", "CT3289847");

Line Deleted : user_pref("smartbar.defaultSearchOwnerCTID", "CT3289847");

Line Deleted : user_pref("smartbar.homePageOwnerCTID", "CT3289847");

Line Deleted : user_pref("smartbar.machineId", "0/QB6XPTSH7K/UTYGMMGOEHVBIIUTRNRWTUDKFNLFP/VLWGPMRJG1RAW9ACMYFXCTH0UOV4W2VR83EEDONSXOG");

-\\ Google Chrome v

[ File : C:\Users\rnewton\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted : homepage

*************************

AdwCleaner[R0].txt - [22468 octets] - [20/08/2013 21:06:54]

AdwCleaner[R1].txt - [4924 octets] - [22/08/2013 19:56:11]

AdwCleaner[R2].txt - [4984 octets] - [22/08/2013 20:04:09]

AdwCleaner[s0].txt - [22940 octets] - [20/08/2013 21:08:18]

AdwCleaner[s1].txt - [4869 octets] - [22/08/2013 20:04:37]

########## EOF - C:\AdwCleaner\AdwCleaner[s1].txt - [4929 octets] ##########

[rlnewt]

Next log

Results of screen317's Security Check version 0.99.72

Windows 7 Service Pack 1 x86 (UAC is enabled)

Internet Explorer 10

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Windows Firewall Disabled!

Microsoft Security Essentials

(On Access scanning disabled!)

Error obtaining update status for antivirus!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.75.0.1300

Java 6 Update 31

Java version out of Date!

Adobe Flash Player 11.3.300.268

Adobe Reader 10.1.7 Adobe Reader out of Date!

Mozilla Firefox 12.0 Firefox out of Date!

Google Chrome 28.0.1500.72

Google Chrome 28.0.1500.95

Google Chrome plugins...

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

[MrCharlie]

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Java™ 6 Update 31 <------------please uninstall this and any other Java from your add/remove programs
Java version out of Date! <-------Download and install the latest version (Java™ 7 Update 25) from Here
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

--------------------------------------


Adobe Reader 10.1.7 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

--------------------------------------


Mozilla Firefox 12.0 Firefox out of Date! <---check for an update if available

-----------------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used FRST:
Download the fixlist.txt to the same folder as FRST.
Run FRST and click Fix only once and wait
That will delete the quarantine folder created by FRST.

-----------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[rlnewt]

Ok, upon reboot got this error msg:

There was a problem starting

C:\ProgramFiles\Conduit\CT3289847\plugins\TBVerifer.dll

The specific module could not be found.

Also tried to get a Windows 7 update to download and after numerous attempts it will not load, any suggestions?

[MrCharlie]

Run another scan with RogueKiller and post the new log.

Did you run fixdamage.exe after you ran MBAR??

MrC

[rlnewt]

here is the log

I did run the other, should I run it again?

RKreport0_S_08222013_214137.txt

[MrCharlie]

Yes, run it again and

Please do this:

Download HiJackThis to a folder:

http://www.trendmicro.com/ftp/products/hijackthis/HijackThis.exe

Run HJT.exe

Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad. Save the log to a convenient location.

Copy and paste it into your post.

MrC

[rlnewt]

Here is the latest log

 

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:30:06 PM, on 8/23/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16660)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Windows\Explorer.EXE
C:\Program Files\HTC\HTC Sync Manager\HTC Sync\adb.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files\Browsersafeguard\BrowserSafeguard.exe
C:\Program Files\Microsoft Office 15\Root\Office15\MsoSync.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\taskeng.exe
C:\Users\rnewton\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:49196;https=127.0.0.1:49196
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <-loopback>
O2 - BHO: Trend Micro NSC BHO - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - c:\Program Files\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll (file missing)
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - HKCU\..\Run: [ConduitFloatingPlugin_klibnahbojhkanfgaglnlalfkgpcppfi] "C:\Windows\system32\Rundll32.exe" "C:\Program Files\Conduit\CT3289847\plugins\TBVerifier.dll",RunConduitFloatingPlugin klibnahbojhkanfgaglnlalfkgpcppfi
O4 - HKCU\..\Run: [browserSafeguard] C:\Program Files\Browsersafeguard\Browsersafeguard.exe
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\Office15\OCHelper.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {16F67783-7E72-4C39-99C4-4780A8335484} (SyncXfer Class) - http://www.syncmyride.com/Own/Modules/UpdateCenter/applets/sync.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20614.www2.hp.com/ediags/gmd/Install/Cab/hpdetect121.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://akamaicdn.webex.com/client/WBXclient-T27L10NSP32EP5-14362/event/ieatgpc1.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
O18 - Protocol: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\Program Files\Trend Micro\Client Server Security Agent\bho\1009\TmIEPlg.dll (file missing)
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HTCMonitorService - Nero AG - C:\Program Files\HTC\HTC Sync Manager\HSMServiceEntry.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe

--
End of file - 8395 bytes

[MrCharlie]

Looks like you have some new malware on the system:

O4 - HKCU\..\Run: [browserSafeguard] C:\Program Files\Browsersafeguard\Browsersafeguard.exe

http://www.systemlookup.com/Startup/26305-Browsersafeguard_exe.html

Please uninstall it from your add/remove programs. 
 
BrowserSafeguard
-----------------------------------------
 
 Using HJT:

Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:


O4 - HKCU\..\Run: [ConduitFloatingPlugin_klibnahbojhkanfgaglnlalfkgpcppfi] "C:\Windows\system32\Rundll32.exe" "C:\Program Files\Conduit\CT3289847\plugins\TBVerifier.dll",RunConduitFloatingPlugin klibnahbojhkanfgaglnlalfkgpcppfi


Click on Fix Checked when finished and exit HijackThis.

Reboot and let me know how it is.....MrC


 

[rlnewt]

Ok, done and rebooted, error msg did not show up. Do I need to do anything else?

[rlnewt]

Still cannot download windows update??