Popup surveys

[steelebob]

When on any site almost anyplace on the screen that I click will bring up random surveys instead of what I was clicking for.  Malwarebytes will block it as a new tab opens. Then when I click it again it opens as it should.

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[steelebob]

RogueKiller V8.6.2 [Jul  5 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : Bob [Admin rights]
Mode : Scan -- Date : 07/09/2013 09:07:54
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 9 ¤¤¤
[RUN][sUSP PATH] HKUS\S-1-5-19\[...]\RunOnce : PCmover CookieMerge ("C:\Program Files\Laplink\PCmover\CookieMerge.exe" "C:\Windows\ServiceProfiles\LocalService\AppData\Local\Laplink\PCmover\Cookies" [7][-]) -> FOUND
[HJ POL] HKCU\[...]\System : DisableTaskMgr (0) -> FOUND
[HJ POL] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ POL] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJ POL] HKLM\[...]\System : EnableLUA (0) -> FOUND
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowRecentDocs (0) -> FOUND
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowVideos (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 4 ¤¤¤
[V1][sUSP PATH] DSite.job : C:\Users\Bob\AppData\Roaming\DSite\UPDATE~1\UPDATE~1.EXE - /Check [-] -> FOUND
[V2][sUSP PATH] DSite : C:\Users\Bob\AppData\Roaming\DSite\UPDATE~1\UPDATE~1.EXE - /Check [-] -> FOUND
[V2][sUSP PATH] IHUninstallTrackingTASK : CMD - /C DEL C:\Users\Bob\AppData\Local\Temp\IHU2CC3.tmp.exe [x][x] -> FOUND
[V2][sUSP PATH] {7811C1B9-49D0-4A8C-A2DD-3AA373E49BA9} : C:\Users\Bob\Desktop\MSPAINT.EXE [x] -> FOUND

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ External Hives: ¤¤¤
-> D:\windows\system32\config\SYSTEM
 C:\Windows\system32
 C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
-> D:\windows\system32\config\SOFTWARE
 C:\Windows\system32
 C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
-> D:\windows\system32\config\SECURITY
 C:\Windows\system32
 C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
-> D:\windows\system32\config\SAM
 C:\Windows\system32
 C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
-> D:\windows\system32\config\DEFAULT
 C:\Windows\system32
 C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
-> D:\Users\Administrator\NTUSER.DAT
 C:\Windows\system32
 C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
-> D:\Users\Bob\NTUSER.DAT
 C:\Windows\system32
 C:\Users\Bob\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
-> D:\Users\Bob II\NTUSER.DAT
 C:\Windows\system32
 C:\Users\Bob II\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
-> D:\Users\Default\NTUSER.DAT
 C:\Windows\system32
 C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
-> D:\Users\Default User\NTUSER.DAT
 C:\Windows\system32
 C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts




¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST3250820A ATA Device +++++
--- User ---
[MBR] 4b773426e275145c31570991fec48d3d
[bSP] 25035e2d3024f9f67453ae3dd68bee7a : Windows XP MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 63 | Size: 238472 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive1: ST3250820A ATA Device +++++
--- User ---
[MBR] 84094e08732bd4f265bdc24ad075ba38
[bSP] cc3e0d2712b022352cc7293b232cf136 : Windows XP MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 51 | Size: 238469 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_07092013_090754.txt >>



 

[MrCharlie]

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

[steelebob]

How do I check if MS firewall is ok?

[MrCharlie]

Check make sure it's turned on and running:

http://www.techtalkz.com/windows-7/515977-how-configure-windows-firewall-windows-7-a.html

MrC

[steelebob]

MS FW is okay. Ran the rootkit twice. I'm still have the same problem I first mentioned.

mbar-log-2013-07-09 (11-38-47).txt

system-log.txt

[steelebob]

Also ran MS update.

[MrCharlie]

OK..Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[steelebob]

Still got a popup, for the first time it was not a survey but.... and Malwarebyte didn't block it.

ComboFix.txt

[MrCharlie]

OK...Next:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

• Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
• Now click on the Search tab.
• Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

[steelebob]

Ran it before contacting you. No difference in "popups" at least before running it.

AdwCleanerR2.txt

[MrCharlie]

What browser is open when you get the pop-ups??

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Some adware found....lets clear it out.....

• Please re-run AdwCleaner
• Click on Delete button.
• Confirm each time with OK if asked.
• Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

MrC

[steelebob]

A very quick check and no popups.

I forgot the "prime directive" and deleted and reinstalled the full version of AVG 2013.

AdwCleanerS2.txt

JRT.txt

[MrCharlie]

Good......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[steelebob]

SecurityCheck = UNSUPPORTED OPERATING SYSTEM! ABORTED!

[MrCharlie]

Try it in safe mode please......MrC

[steelebob]

How do I do that?

[steelebob]

Just got a popup.

[MrCharlie]

What browser is open when you get the pop-up??  MrC

[steelebob]

firefox-- I don't use IE unless I have to--which is once a month.

[MrCharlie]

Pop-up from what???

 

Download and run Avast Browser Cleanup, see if it detects any bad items. If so have the program delete them.

Next:
Download, install and run CCleaner free to clean out temp files including cookies.
Here's a Tutorial if needed.

-----------------------------------------

Last:

Please download Farbar Recovery Scan Tool and save it to a folder. (32bit version)

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

MrC

[steelebob]

No difference in popups...which run the gammet for telling me I need to update my flash drive to trying yo sell me Norton

[MrCharlie]

FRST.txt ??

 

MrC

[steelebob]

Malwarebyte is no longer even trying to block popups any more.

 This might seem crazy but could the infection be within how the mouse operates. Sometimes when I right click I can tell that the popup will occur if I then click the left button to pick any of the items on the menue. The next time it occurs I'll note what is different in the menue.