jaytee20 Posted May 15, 2013 ID:679682 Share Posted May 15, 2013 Posting two logs.DDS.txtAttach.txt Link to post Share on other sites More sharing options...
jaytee20 Posted May 15, 2013 Author ID:679684 Share Posted May 15, 2013 My connection is wireless.This is from one of the resource monitor screens. Link to post Share on other sites More sharing options...
Maniac Posted May 15, 2013 ID:679740 Share Posted May 15, 2013 Hello jaytee20! My name is Maniac and I will be glad to help you solve your malware problem.Please note:If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.Make sure you read all of the instructions and fixes thoroughly before continuing with them.Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.Step 1Please uninstall the following applications:µTorrentComplitlyeMuleStreamTorrent 1.0uTorrentControl_v6 ToolbarViewpoint Media PlayerStep 2Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your desktop and will automatically open.Post the contents of JRT.txt into your next message.Step 3Launch Malwarebytes' Anti-MalwareGo to Update tab and select Check for Updates. If an update is found, it will download and install the latest version. Go to Scanner tab and select Perform Quick Scan, then click Scan.The scan may take some time to finish,so please be patient.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy&Paste the entire report in your next reply.Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.Step 4Please download AdwCleaner from here and save it on your Desktop. Right-click on adwcleaner.exe and select Run As Administrator to launch the application.Now click on the Search tab.Please post the contents of the log-file created in your next post.Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.Step 5 Download on the desktop RogueKiller Quit all programs Start RogueKiller.exe Wait until Prescan has finished ... Click on Scan. Click on Report and copy/paste the content of the notepad in your next reply.In your next reply, post the following log files:Junkware Removal Tool logMalwarebytes' Anti-Malware logAdwCleaner logRogueKiller loga new fresh DDS log Link to post Share on other sites More sharing options...
jaytee20 Posted May 15, 2013 Author ID:679910 Share Posted May 15, 2013 After dds ran.Attach.txtDDS.txt Link to post Share on other sites More sharing options...
Maurice Naggar Posted May 28, 2013 ID:684666 Share Posted May 28, 2013 @ Jaytee20Have you resolved your issues? Please advise.I believe that Maniac had asked you to confirm step 1 and then do the other steps, AND provide the logs for each one of 2,3,4,5 Link to post Share on other sites More sharing options...
Maurice Naggar Posted June 13, 2013 ID:690647 Share Posted June 13, 2013 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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