Could not run DDS

[texasbubba]

I tried to run the DDS but my operating system is not supported (Windos xp 64 bit). So I ran RSIT and have attached the two logs.

rsit log.txt

rsit info.txt

[Maurice Naggar]

Hello texasbubba and welcome to MalwareBytes forum.

Going forward, always Copy & Paste the contents of all logs directly into main-body of reply.

Use separate reply for each one, as needed, if needed.

But do NOT attach them .....unless a specific one happens to not fit.

Please do as much as you can of the following.

Step 1

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Do NOT turn off the firewall

Please download Rkill by Grinler and save it to your desktop.

Link 2
Link 3
Link 4
Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7, right-click on it and Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
If your antivirus program gives a prompt message, respond positive to allow RKILL to run.
If a malware-rogue gives a message regarding RKILL, proceed forward to running RKILL

IF you still have a problem running RKILL, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

When all done, rkill.txt log file will be on your desktop. Copy & Paste contents of Rkill.txt into a reply.

More Information about Rkill can be found at this link: http://www.bleepingcomputer.com/forums/topic308364.html

Step 2

• Download & SAVE to your Desktop >> Tigzy's RogueKillerfrom here << or
  >> from here <<
  
• Quit all programs that you may have started.
  
• Please disconnect any USB or external drives from the computer before you run this scan!
  
• For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
  For Windows XP, double-click to start.
  
• Wait until Prescan has finished ...
  
• Then Click on Scan button at upper right of screen.
  
• Wait until the Status box shows "Scan Finished"
  
• Click on Report and copy/paste the content of the Notepad into your next reply.
  
• The log should be found in RKreport[1].txt on your Desktop
  
• Do NOT press any Fix button.
  
• Exit/Close RogueKiller

Step 3

Please read carefully and follow these steps.

• Download TDSSKiller and save it to your Desktop.
  
• Double-Click on TDSSKiller.exe to run the application, then on Start Scan.
  If running Vista or Windows 7, do a RIGHT-Click and select Run as Administrator to start TDSSKILLER.exe.
  
• If an infected file is detected, the default action will be Cure, click on Continue.
  
  
• If a suspicious file is detected, the default action will be Skip, click on Continue.
  
• If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
  Skip and click on Continue
  
• It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  
  
• If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  
• If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
  

Step 4

Download Security Check by screen317 from here.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  

[Maurice Naggar]

How's it going? Are you still with me

[Maurice Naggar]

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