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Rena

By Rena
in Resolved Malware Removal Logs

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Maniac

Maniac

Posted
Posted

Hello Rena and :welcome:! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.

Step 1

Please uninstall these applications:

Ask Toolbar

Viewpoint Media Player

Step 2

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

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Rena

Rena

Posted
  • Author
Posted

Content of JRT.txt:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 4.6.2 (02.02.2013:2)

OS: Windows 7 Ultimate x64

Ran by Jake on 11/02/2013 at 11:57:59.69

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{0633ee93-d776-472f-a0ff-e1416b8b2e3a}\\DisplayName

Successfully repaired: [Registry Value] hkey_local_machine\software\microsoft\internet explorer\searchscopes\{0633ee93-d776-472f-a0ff-e1416b8b2e3a}\\URL

Successfully deleted: [Registry Value] hkey_current_user\software\microsoft\internet explorer\toolbar\webbrowser\\{d4027c7f-154a-4066-a1ad-4243d8127440}

~~~ Registry Keys

Successfully deleted: [Registry Key] hkey_current_user\software\conduit

Successfully deleted: [Registry Key] hkey_local_machine\software\conduit

Successfully deleted: [Registry Key] hkey_current_user\software\datamngr

Successfully deleted: [Registry Key] hkey_current_user\software\softonic

Successfully deleted: [Registry Key] hkey_local_machine\software\systweak

Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\conduit

Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\conduitsearchscopes

Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\fun web products

Successfully deleted: [Registry Key] hkey_current_user\software\appdatalow\software\mywebsearch

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\appid\dnu.exe

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\dnupdate

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\dnupdater.downloaduibrowser

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\dnupdater.downloaduibrowser.1

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\dnupdater.downloadupdcontroller

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\dnupdater.downloadupdcontroller.1

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\features\a28b4d68debaa244eb686953b7074fef

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\products\a28b4d68debaa244eb686953b7074fef

Successfully deleted: [Registry Key] hkey_local_machine\software\classes\installer\upgradecodes\f928123a039649549966d4c29d35b1c9

Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\tracing\searchqumediabar_rasapi32

Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\tracing\searchqumediabar_rasmancs

Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\tracing\setupdatamngr_searchqu_rasapi32

Successfully deleted: [Registry Key] hkey_local_machine\software\microsoft\tracing\setupdatamngr_searchqu_rasmancs

Successfully deleted: [Registry Key-Heur] HKEY_LOCAL_MACHINE\software\classes\Toolbar.CT2438727

Successfully deleted: [Registry Key-Heur] HKEY_LOCAL_MACHINE\software\classes\Toolbar.CT3107113

Successfully deleted: [Registry Key] hkey_classes_root\clsid\{3c471948-f874-49f5-b338-4f214a2ee0b1}

Successfully deleted: [Registry Key] hkey_classes_root\clsid\{9afb8248-617f-460d-9366-d71cdeda3179}

Successfully deleted: [Registry Key] "hkey_current_user\software\apn"

Successfully deleted: [Registry Key] "hkey_current_user\software\appdatalow\software\asktoolbar"

Successfully deleted: [Registry Key] "hkey_current_user\software\ask.com"

Successfully deleted: [Registry Key] "hkey_local_machine\software\apn"

Successfully deleted: [Registry Key] "hkey_local_machine\software\asktoolbar"

Successfully deleted: [Registry Key] "hkey_local_machine\software\classes\appid\genericasktoolbar.dll"

~~~ Files

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npdnu.dll"

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npdnu.xpt"

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npdnupdater2.dll"

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npdnupdater2.xpt"

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\boost_interprocess"

Successfully deleted: [Folder] "C:\ProgramData\gametap web player"

Successfully deleted: [Folder] "C:\ProgramData\trymedia"

Successfully deleted: [Folder] "C:\ProgramData\viewpoint"

Successfully deleted: [Folder] "C:\Users\Jake\AppData\Roaming\iwin"

Successfully deleted: [Folder] "C:\Users\Jake\AppData\Roaming\vghd"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\local\conduit"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\locallow\conduit"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\locallow\datamngr"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\locallow\funwebproducts"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\locallow\mywebsearch"

Successfully deleted: [Folder] "C:\Program Files (x86)\conduit"

Successfully deleted: [Folder] "C:\Program Files (x86)\viewpoint"

Successfully deleted: [Folder] "C:\Program Files (x86)\Common Files\software update utility"

Successfully deleted: [Folder] "C:\Users\Jake\appdata\locallow\asktoolbar"

Successfully deleted: [Folder] "C:\Windows\installer\{86d4b82a-abed-442a-be86-96357b70f4fe}"

~~~ FireFox

Successfully deleted: [File] "C:\Program Files (x86)\Mozilla Firefox\searchplugins\search_results.xml"

Successfully deleted: [File] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\user.js

Successfully deleted: [File] "C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\extensions\jid0-0PGffAcVvhUBieFYkRVVc5w6lIU@jetpack.xpi"

Successfully deleted: [File] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\searchplugins\askcom.xml

Successfully deleted: [File] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\searchplugins\conduit.xml

Successfully deleted: [File] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\searchplugins\search_results.xml

Successfully deleted: [Folder] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\conduitcommon

Successfully deleted: [Folder] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\extensions\engine@conduit.com

Successfully deleted: [Folder] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\extensions\jid1-m7xzZLMj29zzjA@jetpack

Successfully deleted: [Folder] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}

Successfully deleted: [Folder] C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\extensions\{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}

Successfully deleted the following from C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\prefs.js

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user_pref("CT2260173.CT2260173", "CT2260173");

user_pref("CT2260173.CurrentServerDate", "11-2-2013");

user_pref("CT2260173.DSInstall", true);

user_pref("CT2260173.DialogsAlignMode", "LTR");

user_pref("CT2260173.DialogsGetterLastCheckTime", "Sat Feb 09 2013 19:25:57 GMT+0000 (GMT Standard Time)");

user_pref("CT2260173.DownloadReferralCookieData", "");

user_pref("CT2260173.FeedLastCount128940659599556287", 0);

user_pref("CT2260173.FeedPollDate128940659196275477", "Tue Mar 27 2012 06:13:17 GMT+0100 (GMT Daylight Time)");

user_pref("CT2260173.FeedPollDate128940659574712536", "Tue Mar 27 2012 04:23:15 GMT+0100 (GMT Daylight Time)");

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user_pref("CT2260173.InstallationAndCookieDataSentCount", 3);

user_pref("CT2260173.InstallationType", "Unknown");

user_pref("CT2260173.InstalledDate", "Wed Feb 08 2012 16:48:38 GMT+0000 (GMT Standard Time)");

user_pref("CT2260173.IsAlertDBUpdated", true);

user_pref("CT2260173.IsGrouping", false);

user_pref("CT2260173.IsInitSetupIni", true);

user_pref("CT2260173.IsMulticommunity", false);

user_pref("CT2260173.IsOpenThankYouPage", true);

user_pref("CT2260173.IsOpenUninstallPage", true);

user_pref("CT2260173.IsProtectorsInit", true);

user_pref("CT2260173.LanguagePackLastCheckTime", "Sun Feb 10 2013 19:25:57 GMT+0000 (GMT Standard Time)");

user_pref("CT2260173.LanguagePackReloadIntervalMM", 1440);

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user_pref("aol_toolbar.surf.lastMonth", "6");

user_pref("aol_toolbar.surf.lastYear", "2009");

user_pref("aol_toolbar.surf.mURL", "");

user_pref("aol_toolbar.surf.mURLh", "0");

user_pref("aol_toolbar.surf.mURLw", "0");

user_pref("aol_toolbar.surf.mURLx", "0");

user_pref("aol_toolbar.surf.mURLy", "0");

user_pref("aol_toolbar.surf.milestone", "-1");

user_pref("aol_toolbar.surf.month", "108");

user_pref("aol_toolbar.surf.prevMonth", "0");

user_pref("aol_toolbar.surf.total", "108");

user_pref("aol_toolbar.surf.week", "108");

user_pref("aol_toolbar.surf.year", "108");

user_pref("browser.search.defaultengine", "Ask.com");

user_pref("browser.search.defaultenginename", "Swag Bucks Customized Web Search");

user_pref("browser.search.defaultthis.engineName", "Swag Bucks Customized Web Search");

user_pref("browser.search.defaulturl", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2260173&SearchSource=3&q={searchTerms}");

user_pref("browser.search.order.1", "Search Results");

user_pref("extensions.asktb.InstallDir", "C:\\Program Files (x86)\\Ask.com\\");

user_pref("extensions.asktb.abar-war-timeout", "4000");

user_pref("extensions.asktb.cbid", "5I");

user_pref("extensions.asktb.config-updated", false);

user_pref("extensions.asktb.crumb", "2011.06.06+16.38.57-toolbar007iad-GB-U2hlZmZpZWxkLFVuaXRlZCBLaW5nZG9t");

user_pref("extensions.asktb.default-channel-url-mask", "hxxp://uk.ask.com/web?qsrc={qsrc}&o={o}&l={l}&q={query}&dm=all&gct=bar");

user_pref("extensions.asktb.dtid", "YYYYYYYYGB");

user_pref("extensions.asktb.dyn-weather-do-locid-lookup-weatherWidget", false);

user_pref("extensions.asktb.dyn-weather-locid-weatherWidget", "UKXX0133");

user_pref("extensions.asktb.dyn-weather-tempunit-weatherWidget", "C");

user_pref("extensions.asktb.fresh-install", false);

user_pref("extensions.asktb.guid", "3e0e2eaa-b662-4b1d-8303-723c62a790ee");

user_pref("extensions.asktb.hxxp-header-whitelist-hosts", "[\"static-dev.en.dev.ask.com\", \"ask.com\", \"www.facebook.com\", \"www.playsushi.com\", \"WWW.google.com\", \"hxxp

user_pref("extensions.asktb.if", "first");

user_pref("extensions.asktb.l", "dis");

user_pref("extensions.asktb.last-config-req", "1307811744756");

user_pref("extensions.asktb.locale", "en_UK");

user_pref("extensions.asktb.location", "Sheffield,United Kingdom");

user_pref("extensions.asktb.new-tab-enabled", true);

user_pref("extensions.asktb.o", "102868");

user_pref("extensions.asktb.overlay-reloaded-using-restart", true);

user_pref("extensions.asktb.qsrc", "2871");

user_pref("extensions.asktb.r", "2");

user_pref("extensions.asktb.sa", "NO");

user_pref("extensions.asktb.search-suggestions-enabled", true);

user_pref("extensions.asktb.silent-upgrade-from-pre-newtabs-build", false);

user_pref("extensions.asktb.socialmini-first", true);

user_pref("extensions.asktb.socialmini-interval", "1200000");

user_pref("extensions.asktb.socialmini-max-char-ticker", "33");

user_pref("extensions.asktb.socialmini-max-items", "30");

user_pref("extensions.asktb.socialmini-native-on", true);

user_pref("extensions.asktb.socialmini-speed", "5000");

user_pref("extensions.asktb.socialmini-transition-first-open", false);

user_pref("extensions.asktb.themeid", "");

user_pref("extensions.asktb.to", "102868");

user_pref("extensions.asktb.version", "5.12.2.16749");

user_pref("extensions.enabledItems", "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}:1.3.3,{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}:0.9.86,firebug@software.joehewitt.com:1.6.2,GameTap@g

user_pref("extensions.engine@conduit.com.install-event-fired", true);

user_pref("keyword.URL", "hxxp://search.conduit.com/ResultsExt.aspx?ctid=CT2260173&SearchSource=2&q=");

Emptied folder: C:\Users\Jake\AppData\Roaming\mozilla\firefox\profiles\owrhumoc.default\minidumps [49 files]

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on 11/02/2013 at 12:10:01.23

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Maniac

Maniac

Posted
Posted

Download OTL to your Desktop

  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Please tick the Scan All users. Next, click the Quick Scan button. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.

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Maniac

Maniac

Posted
Posted

Run OTL

Note: A copy of an OTL fix log is saved in a text file at C:\_OTL\MovedFiles

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Rena

Rena

Posted
  • Author
Posted

Done.

All processes killed

========== OTL ==========

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ not found.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ not found.

HKU\S-1-5-21-2244285609-3904303639-3825664232-1003\SOFTWARE\Microsoft\Internet Explorer\Main\\Start Page Restore| /E : value set successfully!

HKEY_USERS\S-1-5-21-2244285609-3904303639-3825664232-1003\Software\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!

Registry key HKEY_USERS\S-1-5-21-2244285609-3904303639-3825664232-1003\Software\Microsoft\Internet Explorer\SearchScopes\{3FA84FB0-3274-4B27-935C-143CC1FA3EF0}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{3FA84FB0-3274-4B27-935C-143CC1FA3EF0}\ not found.

Registry key HKEY_USERS\S-1-5-21-2244285609-3904303639-3825664232-1003\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2413}\ not found.

64bit-Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}\ deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}\ deleted successfully.

Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\10 deleted successfully.

Registry value HKEY_USERS\S-1-5-21-2244285609-3904303639-3825664232-1003\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{26F57018-E466-4278-A859-C11B23260022} deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{26F57018-E466-4278-A859-C11B23260022}\ not found.

========== FILES ==========

< ipconfig /flushdns /c >

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\Jake\Desktop\cmd.bat deleted successfully.

C:\Users\Jake\Desktop\cmd.txt deleted successfully.

========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: AppData

User: Default

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 33170 bytes

->Flash cache emptied: 56504 bytes

User: Default User

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 0 bytes

->Flash cache emptied: 0 bytes

User: Jake

->Temp folder emptied: 33958926 bytes

->Temporary Internet Files folder emptied: 191037941 bytes

->Java cache emptied: 114674878 bytes

->FireFox cache emptied: 433457334 bytes

->Google Chrome cache emptied: 356300194 bytes

->Opera cache emptied: 2613024 bytes

->Flash cache emptied: 3517937 bytes

User: Public

User: Rena

->Temp folder emptied: 33886 bytes

->Temporary Internet Files folder emptied: 33170 bytes

->FireFox cache emptied: 935355 bytes

->Flash cache emptied: 56504 bytes

User: UpdatusUser

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 33170 bytes

->Flash cache emptied: 56502 bytes

%systemdrive% .tmp files removed: 0 bytes

%systemroot% .tmp files removed: 958464 bytes

%systemroot%\System32 .tmp files removed: 0 bytes

%systemroot%\System32 (64bit) .tmp files removed: 0 bytes

%systemroot%\System32\drivers .tmp files removed: 0 bytes

Windows Temp folder emptied: 110499 bytes

%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 67697 bytes

%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 749 bytes

RecycleBin emptied: 58605053 bytes

Total Files Cleaned = 1,141.00 mb

OTL by OldTimer - Version 3.2.69.0 log created on 02122013_175718

Files\Folders moved on Reboot...

C:\Users\Jake\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

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Maurice Naggar

Maurice Naggar

Posted
Posted

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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