System Progressive Protection

[kathym]

good evening, my computer was taken over by an evil virus/malware or whatever called System Progressive Protection. I downloaded & ran Malwarebytes Anti-Malware & my computer seems to be behaving reasonably except that Microsoft Security Essentials (which was running when i got invaded) keeps popping up every few minutes to say that detected threats are being cleaned & keeps quarantining the same file...the instructions for Malwarebytes said I shouldn't delete or uninstall anything so I am not sure what to do?

thank you very much, Kathy

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

http://tigzy.geeksto...ueKillerX64.exe <---this one

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[kathym]

wow! that was fast, thank you very much.

i ran the scan but then when i was replying & trying to attach the log, explorer shut down & said it had a malicious something (i didn't catch it all because it went so fast) so now i am back insafe mode with networking

i think this is the file from the scan, there is also a new folder RK_Quarrantine if that matters.

RKreport1_S_01172013_02d1716.txt

[MrCharlie]

Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][sUSP PATH] HKCU\[...]\Services\Microsoft\Run : mcats (rundll32.exe "C:\Users\Kathy\AppData\Roaming\mcats.dll",DupCursor) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Services\Microsoft\Run : nsbcp ("C:\Windows\System32\rundll32.exe" "C:\Users\Kathy\AppData\Roaming\nsbcp.dll",RealAsDouble) -> FOUND

[RUN][sUSP PATH] HKCU\[...]\Services\Microsoft\Run : wiloms ("C:\Windows\System32\rundll32.exe" "C:\Users\Kathy\AppData\Roaming\wiloms.dll",XMLCharRefReplaceErrors) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-3733177082-2595908175-113089357-1000[...]\Services-3733177082-2595908175-113089357-1000\Run : mcats (rundll32.exe "C:\Users\Kathy\AppData\Roaming\mcats.dll",DupCursor) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-3733177082-2595908175-113089357-1000[...]\Services-3733177082-2595908175-113089357-1000\Run : nsbcp ("C:\Windows\System32\rundll32.exe" "C:\Users\Kathy\AppData\Roaming\nsbcp.dll",RealAsDouble) -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-3733177082-2595908175-113089357-1000[...]\Services-3733177082-2595908175-113089357-1000\Run : wiloms ("C:\Windows\System32\rundll32.exe" "C:\Users\Kathy\AppData\Roaming\wiloms.dll",XMLCharRefReplaceErrors) -> FOUND

Now click Delete on the right hand column under Options

-------------

Next click on the Processes tab and put a check next to these and uncheck the rest. (if found)

[DLL] rundll32.exe -- C:\Windows\System32\rundll32.exe : C:\Users\Kathy\AppData\Roaming\mcats.dll -> KILLED [TermProc]

[DLL] rundll32.exe -- C:\Windows\System32\rundll32.exe : C:\Users\Kathy\AppData\Roaming\nsbcp.dll -> KILLED [TermProc]

[DLL] rundll32.exe -- C:\Windows\SysWOW64\rundll32.exe : C:\Users\Kathy\AppData\Roaming\mcats.dll -> KILLED [TermProc]

[DLL] rundll32.exe -- C:\Windows\SysWOW64\rundll32.exe : C:\Users\Kathy\AppData\Roaming\nsbcp.dll -> KILLED [TermProc]

Now click Delete on the right hand column under Options

-------------

Please delete these if found:

You may have to enable hidden files to see them:

http://www.howtogeek...-windows-vista/

C:\Users\Kathy\AppData\Roaming\mcats.dll

C:\Users\Kathy\AppData\Roaming\nsbcp.dll

C:\Users\Kathy\AppData\Roaming\wiloms.dll

~~~~~~~~~~~~~~~~~~~~~~~~~~~

Next..................

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[kathym]

i did the Rogue Killer scan again & deleted the Registry items & the hidden files you listed, but there was nothing at all under Processes (i don't know if it matters that i switched to safe mode between the two scans?)

i just wanted to check & make sure i didn't need to do something else before i do the ComboFix step & does it matter if I am in safe or normal mode.

thank you very much. (i have to be away from my computer for a bit but will continue with your instructions as soon as i can).

[MrCharlie]

You're OK, just run ComboFix now.

There's a folder on your desktop from RogueKiller, please don't delete it.

MrC

[kathym]

oh dear, i'm apparently not very good at this...i followed the instructions to turn off Microsoft Security Essentials & it says it's real-time scanning is turned off, but when i tried to run ComboFix it said that Microsoft Security Essentials was still running & if i continued it would not work & might damage my machine so i x'd out of it but i don't know what to do now...i am willing to remove the program but you said not to do anything unless you told me to so i will wait for your reply...again thank you very much

[MrCharlie]

As long as you have it disabled, go a head and run it, MrC

[kathym]

Yikes! Sorry to be such a pest, I am trying to run ComboFix, but it seems to have stopped doing anything. I know you (& the instructions ) said to be patient, but it has been going for almost an hour & has stopped after saying "completed stage 4" which was 30 minutes ago

[MrCharlie]

OK, stop it and do this instead:

Please download OTL from one of the links below:

http://oldtimer.geekstogo.com/OTL.exe

http://www.itxassociates.com/OT-Tools/OTL.exe

http://oldtimer.geekstogo.com/OTL.com (<---renamed version)

Save it to your desktop.

Double click on the icon on your desktop.

Click the Scan All Users checkbox.

Push the Quick Scan button.

The scan will take about 10 minutes...depends on your hard drive size.

Two reports will open, copy and paste them in a reply here: (or attach them as .txt files)

OTL.txt <-- Will be opened

Extra.txt <-- Will be minimized

MrC

[kathym]

finally...the first time it crashed part way through but here are the logs

Extras.Txt

OTL.Txt

[MrCharlie]

Please do this:

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in bold:

:OTL

O2:64bit: - BHO: (McAfee SiteAdvisor BHO) - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll File not found

O3:64bit: - HKLM\..\Toolbar: (McAfee SiteAdvisor Toolbar) - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll File not found

O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.

O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.

O3 - HKU\S-1-5-21-3733177082-2595908175-113089357-1000\..\Toolbar\WebBrowser: (no name) - {8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} - No CLSID value found.

O4 - HKU\S-1-5-21-3733177082-2595908175-113089357-1000..\Run: [convpsr] rundll32 "C:\Windows\system32\msinnet164.dll",CreateProcessNotify File not found

O18:64bit: - Protocol\Handler\dssrequest {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll File not found

O18:64bit: - Protocol\Handler\livecall - No CLSID value found

O18:64bit: - Protocol\Handler\ms-help - No CLSID value found

O18:64bit: - Protocol\Handler\msnim - No CLSID value found

O18:64bit: - Protocol\Handler\sacore {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll File not found

O18:64bit: - Protocol\Handler\skype4com - No CLSID value found

O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found

O18:64bit: - Protocol\Handler\wlpg - No CLSID value found

O18 - Protocol\Handler\dssrequest - No CLSID value found

O18 - Protocol\Handler\sacore - No CLSID value found

O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.

O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.

[2013/01/15 18:21:12 | 000,068,608 | -H-- | C] () -- C:\Windows\SysNative\msinnet164.dll

:Commands

[EMPTYJAVA]

[emptytemp]

[EMPTYFLASH]

[*]Then click the Run Fix button at the top

[*]Let the program run unhindered, when done it will say "Fix Complete press ok to open the log"

[*]Please post that log in your next reply. Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTL\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.

MrC

[kathym]

here is the log from after the reboot:

All processes killed

========== OTL ==========

64bit-Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B164E929-A1B6-4A06-B104-2CD0E90A88FF}\ deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B164E929-A1B6-4A06-B104-2CD0E90A88FF}\ deleted successfully.

64bit-Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064}\ deleted successfully.

64bit-Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.

Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.

Registry value HKEY_USERS\S-1-5-21-3733177082-2595908175-113089357-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}\ not found.

Registry value HKEY_USERS\S-1-5-21-3733177082-2595908175-113089357-1000\Software\Microsoft\Windows\CurrentVersion\Run\\convpsr deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\dssrequest\ deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5513F07E-936B-4E52-9B00-067394E91CC5}\ deleted successfully.

File {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll File not found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\livecall\ deleted successfully.

File Protocol\Handler\livecall - No CLSID value found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-help\ deleted successfully.

File Protocol\Handler\ms-help - No CLSID value found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\msnim\ deleted successfully.

File Protocol\Handler\msnim - No CLSID value found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\sacore\ deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5513F07E-936B-4E52-9B00-067394E91CC5}\ not found.

File {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll File not found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\skype4com\ deleted successfully.

File Protocol\Handler\skype4com - No CLSID value found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlmailhtml\ deleted successfully.

File Protocol\Handler\wlmailhtml - No CLSID value found not found.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlpg\ deleted successfully.

File Protocol\Handler\wlpg - No CLSID value found not found.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\dssrequest\ not found.

File Protocol\Handler\dssrequest - No CLSID value found not found.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\sacore\ not found.

File Protocol\Handler\sacore - No CLSID value found not found.

64bit-Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.

64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.

Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.

Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.

C:\Windows\SysNative\msinnet164.dll moved successfully.

File PTYJAVA] not found.

File ptytemp] not found.

File PTYFLASH] not found.

OTL by OldTimer - Version 3.2.69.0 log created on 01182013_113918

Files\Folders moved on Reboot...

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

[MrCharlie]

OK, run this also (it should run without any problems)

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

[kathym]

i only ran it one time since it said it didn't find any malware & no cleanup was required

i have internet access, turned windows firewall back on & windows update seems to be working

can i turn my anti-virus/malware back on?

mbar-log-2013-01-18 (13-53-13).txt

system-log.txt

[MrCharlie]

OK, lets check the system for any adware while you're here:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

[kathym]

# AdwCleaner v2.106 - Logfile created 01/18/2013 at 14:22:08

# Updated 17/01/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Kathy - LAPTOP-KSMC

# Boot Mode : Normal

# Running from : C:\Users\Kathy\Desktop\adwcleaner.exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

Folder Found : C:\ProgramData\boost_interprocess

Folder Found : C:\Users\Kathy\AppData\Local\Conduit

Folder Found : C:\Users\Kathy\AppData\LocalLow\Conduit

***** [Registry] *****

Key Found : HKLM\SOFTWARE\Classes\Conduit.Engine

Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2260173

Key Found : HKLM\Software\Conduit

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Mozilla Firefox v17.0.1 (en-US)

File : C:\Users\Kathy\AppData\Roaming\Mozilla\Firefox\Profiles\s5zd1xpl.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v24.0.1312.52

File : C:\Users\Kathy\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1110 octets] - [18/01/2013 14:22:08]

########## EOF - C:\AdwCleaner[R1].txt - [1170 octets] ##########

[MrCharlie]

There's a folder on your desktop called > RK_Quarantine, can you zip it up and attach it please.

----------------------------------

A little adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
   

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

-------------------------------------

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[kathym]

AdwCleaner report:

# AdwCleaner v2.106 - Logfile created 01/18/2013 at 14:30:49

# Updated 17/01/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Kathy - LAPTOP-KSMC

# Boot Mode : Normal

# Running from : C:\Users\Kathy\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Folder Deleted : C:\ProgramData\boost_interprocess

Folder Deleted : C:\Users\Kathy\AppData\Local\Conduit

Folder Deleted : C:\Users\Kathy\AppData\LocalLow\Conduit

***** [Registry] *****

Key Deleted : HKLM\SOFTWARE\Classes\Conduit.Engine

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2260173

Key Deleted : HKLM\Software\Conduit

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16457

[OK] Registry is clean.

-\\ Mozilla Firefox v17.0.1 (en-US)

File : C:\Users\Kathy\AppData\Roaming\Mozilla\Firefox\Profiles\s5zd1xpl.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v24.0.1312.52

File : C:\Users\Kathy\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1239 octets] - [18/01/2013 14:22:08]

AdwCleaner[s1].txt - [1182 octets] - [18/01/2013 14:30:49]

########## EOF - C:\AdwCleaner[s1].txt - [1242 octets] ##########

Security Check log:

Results of screen317's Security Check version 0.99.57

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Microsoft Security Essentials

(On Access scanning disabled!)

Error obtaining update status for antivirus!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

JavaFX 2.1.1

Java 7 Update 9

Java version out of Date!

Adobe Flash Player 11.3.300.268 Flash Player out of Date!

Adobe Reader 10.1.5 Adobe Reader out of Date!

Mozilla Firefox 17.0.1 Firefox out of Date!

Google Chrome 23.0.1271.97

Google Chrome 24.0.1312.52

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 18% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

RK_Quarantine.zip

[MrCharlie]

Java 7 Update 9 <---please update, should be Update 11

Java version out of Date!

Please check for update on these:

Adobe Flash Player 11.3.300.268 Flash Player out of Date!

Adobe Reader 10.1.5 Adobe Reader out of Date!

Mozilla Firefox 17.0.1 Firefox out of Date!

You have out dated programs on the system which are vulnerable to malware.

Please update or uninstall them

Info on doing that can be found in my Preventive Maintenance

~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[kathym]

Thank you so very much!

I have updated everything & removed the tools we used.

I turned Microsoft Security Essentials back on & it still has a file called Trojan:JS/Medfos.B" quarrantined & wants me to remove it, can i do that now?

I reviewed your preventive maintenance post & will study it more closely when my brain recovers from this all...it seems very useful.

I created a system restore point.

[MrCharlie]

I turned Microsoft Security Essentials back on & it still has a file called Trojan:JS/Medfos.B" quarrantined & wants me to remove it, can i do that now?

Yes you can, MrC

[kathym]

i have one last question that is semi-related if you can answer it....do i need to disable java (have heard about warnings from the dept of homeland security), is that how i got this virus/malware/alien invader thingie?

[MrCharlie]

I had you update yours, if you don't need...it's recommended right now to disable or uninstall it:

http://nakedsecurity...=naked+security

MrC

[kathym]

yes i updated....will try turning it off

again thank you so very much for your patience