Ukash -Csis

[cocteau111]

I'm sure youre familiar with this one but for some reason MBytes will not remove. I own the produyct but it will not extricate this crap. What to do?

[daledoc1]

Hello and welcome to MBAM forum, cocteau111:

Sorry to hear you might be infected.

We cannot work on malware removal in this section of the forum, so please read below for assistance with cleaning your system.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making it hard to recover your system.

IF YOUWOULD LIKE EXPERT ASSISTANCE WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum.

OPTION 2: For paid users of MBAM PRO, free, one-on-one, expert assistance from MBAM support.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" article.
  
• If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  

• Then please start a new post in the Malware Removal Forum.
  
• When starting your new post, please note the following:
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• --> Please COPY/PASTE the requested logs into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  

• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them here.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site here.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1

PS Please use the "Reply to this Topic" or "More Reply Options" buttons (instead of the “Quote” and “MultiQuote” buttons) when replying here & at the other forums. That will make your topic easier to follow.

[cocteau111]

Im confusesd, I own the program so is it Option 2? Do u need my Key #? If not can you answer the questiion, Why does MBytes not detect an older Mala3ware?

[cocteau111]

Have posted

[daledoc1]

Im confusesd, I own the program so is it Option 2? Do u need my Key #?

You may select any one of the 3 options listed.

The first 2 are free, while the 3rd (Premium Support) is fee-based.

If you start a post in the malware removal forum section, you won't need your license ID or key.

If you'd rather submit a ticket to the helpdesk for expert, free assistance via email, then you just need to complete the Consumer contact form via the link I provided in my previous reply.

It's up to you which one you wish to choose.

If not can you answer the questiion, Why does MBytes not detect an older Mala3ware?

As just a home user, I'm afraid that I cannot answer your question about the specific malware detection.

We'll need to wait for input from one of the MBAM staff or a more expert member.

The only thing I can offer is to say that no single security program can possibly detect 100% of the ever-changing array of newly-emerging and older malware.

HTH,

daledoc1