[[ RESOLVED ] Can't Activate License ID + Key After Updating Malwarebytes.]

On 4/22/2024 at 2:24 AM, Porthos said:

I will have someone reach out to you from your ticket number.

@AdvancedSetup Could you check ticket 4614055.

 

On 4/22/2024 at 5:17 PM, AdvancedSetup said:

I created a follow up request using the same email address as the ticket 4614055

 

My ticket was re-opened and I received help from Russ. My Malwarebytes is now working and all good to go!!

Thank you both very much for helping me get this fixed!!! I appreciate it!! Take care!

[[ RESOLVED ] Can't Activate License ID + Key After Updating Malwarebytes.]

5 minutes ago, Porthos said:

You needed to use the same email that it was purchased with for the account.

Because your account already exists and your key is tied to it.

Hmm, so after reading this I tried to see if there was an account created with the original email like you suggested but when I hit the "Forgot Password" option it said there was no account with that email. Then I made one with the original email and tried to activate the key but it's still not working.

[[ RESOLVED ] Can't Activate License ID + Key After Updating Malwarebytes.]

1 hour ago, Porthos said:

Where exactly did you buy the key? What was the closed ticket number?

I bought it from Cleverbridge's/Malwarebytes website at the time. I have the original email and receipt they sent me back in 2010 from the email cs@cleverbridge.com

My ticket number was 4614055.

[[ RESOLVED ] Can't Activate License ID + Key After Updating Malwarebytes.]

18 minutes ago, Porthos said:

@Ezze

You can download and install Version 4 and activate it with your License ID and Key.

Malwarebytes v4.x offline installer....
https://downloads.malwarebytes.com/file/mb4_offline

Activate Subscription on Malwarebytes for Windows v4

 

The old keys were in the following format. Use capitals and the dashes.

ID xxxxx-xxxxx

Key xxxx-xxxx-xxxx-xxxx

 

Hooray! I downloaded version 4, followed your directions and was able to get it working again!

Thanks so much for your time and help Porthos, very much appreciated!!

[[ RESOLVED ] Can't Activate License ID + Key After Updating Malwarebytes.]

Hi,

I have a key from 2010 that was working on an older version of Malwarebytes but now that I've updated to the last version it's not working. I created an account to link my License ID+ Key with but it says failure to register key. If I download an older version and put in my ID + Key it works still...so I'm not sure what's wrong.

I have tried to make a support ticket but every time I do it just gets closed because my email isn't in the system.

How do I get in contact with someone to help me resolve this issue?

 

Thanks for any help anyone can provide!