I am lost for words to express how unhappy i am with Malwarebytes support.
I have worked for a large MSP as a system admin including Exchange Online for over 20 years.
We have used Malware bytes in the past, although long time ago and resold it to our clients as well.
Having now purchased a few personal licenses I have been very happy with the software.
However recently I wanted to log in to my account to add one more license.
This was a few weeks ago and I have been speaking to Malwarebytes support about this. I guess speaking is vastly exaggerated as this has mainly been a monologue.
I am not receiving verification emails.
I have tried to explain to them that I have run Message Trace in Exchange Online and their email doesn't even reach my Exchange organisation (For those who know what it is)
I added their suggested email address to trusted email addresses in Exchange Online although I know that those only kick in when an email arrives.
I have just signed up for the account to access this forum and received the activation email no problem.
I am also receiving emails from their support fine.
I have asked them now to cancel my licenses as i'm unable to access them nor make any changes.
I have no hope that someone can help as this is to do with their email server.
