gonzalo96

Hello again! Sure will do that for you! I can update it, although it's already updated, quick scan finished without any problem: 0 detected. Everything is green, everything is good man life is good now. I will send the Fix log report file. It's interesting to see how malware can be underestimated, at it was by me. Malware sure can't mess things up pretty bad. Glad there are geniuses like you Maurice. Hopefully the Fixlog is fine too! Fixlog.txt

My friend, first of all, I am the one that should be thankful for you keeping the effort in this long matter. I seriously can't believe this, but it's working! The system has restarted and Windows Defender came back to life. You're freaking awesome I seriously have no words to thank you enough. Everyone was telling me to just make a reset and forget about this, it would be impossible. You made it possible. Thank you so much for helping me fix this issue, you are the man Maurice! I send a print screen of the success of this long effort of yours!

Sorry i tried everywhere but i can't fimd the ''Extras.txt''. Normally it goes to the same place as OTL.txt or to the past in C:/ folder. But its not there also. Can only send the OTL.text OTL.Txt

Can i remove these two desktop.ini files on my desktop? when i try they say they belong to the system, might chance something. Am I supposed to leave them there? They appeared now with the OTL

I was having some trouble finding the report. I found it on the C:/ disk though I think. At least the date and time it's correct. It seems there was a problem reading the code. 01182021_110623.log

Here it goes the OTL files. Thank you advance Maurice! You're awesome. Extras.Txt OTL.Txt

This computer has been always mine, bought for personal use. I could find: -Security Center - Automatic (delayed) and running Microsoft Defender Antivirus Service - Running and Automatic Windows Security Service - I couldn't find this one, maybe because of the translation to Portuguese... I found something that says: Microsoft defender antivirus network inspection service -> this one is set to Manual. I send print screens with this info. I am gonna finish now the other step of Old Timer. Brb

Okay just finished this process quite easily. The system it's already restarted. After the restart, i went to check again the Windows defender page. Still blank with that same message. Windows update, was trying to install again this same update: Atualização de Informações de Segurança para Microsoft Defender Antivirus - KB2267602 (Versão 1.329.2361.0) and may seem odd, but it stays at 0% and then dissapears and says ''updated''. but it never went from 0 to 100.

yes

Mine is set to use Powershell. Forgot to answer that question I apologize.

I've used Command prompt a few times, only few times. I don't think I've ever used Powershell... I really don't understand much about these two. It seems like it worked, but the file is nowhere to be found. maybe we can change the location to another place? Idk

Okay for some reason, this video that i filmed with my iphone, i can see it on my phone, but in my computer its just blank. Can you see it?

I recorded, please check if I am doing something wrong or if it’s just my computer that’s crazy. IMG_9443.MOV

When i don't run as administrator, it says access denied. ( i was just confirming.) then i rum as administrator, and it doesn't do anything honestly. I am checking my desktop too and nothing. Its not powershell right? When I press Wind + X it only shows me powershell + powershell (admin)

Hello again... I am afraid the command is having no effect on cmd.exe I write it, and nothing happens. I did the step 1, ''show all files and folders''. I took a print screen of that to show you, and a print screen of my cmd.exe.

By the way, nothing was found by the RogueKiller.

I know right... The only solution might be a reset, problem is I really don't know how to do it. I will send attached the respective files. Thank you Maurice. Rogue Report File.txt SecurityCheck.txt

I will do the translation of the print screen myself: Security at a glance See what happens with the safety and functional state of the device and take any necessary actions. Once again thank you for your time.

Hello again sir, thank you for the effort on fixing this problem. I will send attached the respective fixlog. So, windows defender doesn't appear when I start windows, and still appears the same message at the control panel. I will send a printscreen. (read this when you see the printscreen): On the left side, should be all the icons/options of windows defender, like quickscan etc... and it just shows the same old message. Fixlog.txt

Good morning, I am sending attached the respective report files. Malwarebyte - detected 10 adwcleaner - detected 4 ESET anti-virus- Detected 0 Should I uninstall these programs now? Will they get in conflict between each other? AdwCleaner[C00] report.txt ESET txt.txt Malwarebyte report.txt

Update: I did everything as said, wuauserv was merged easily, WinDefend could only be merged in safe mode. However both are merged and i restarted the system in normal mode. I couldn't find Microsoft Defender Antivirus Service. Only thing i could find related to it, was the firewall of Microsoft Defender. When i try to use windows update, it shows Microsoft defender update again, and then just disappears again without me even doing anything and goes back to 'system updated. It's like it cant be updated, but no error or whatsoever. I sent the msert.log in the text above.

Step 1 is finished. I am sending attached the result. You will notice the 4 viruses detected in the first one, and 0 on this last one that just finished. I will now start the 2nd step. I will give feedback once its concluded. msert.log

Understood. I used this exact anti virus yesterday, did a full scan and it detected and eliminated 4 viruses in Windows/C: (sorry i cant remember the rest, should had taken a picture). I am doing it right now again. Once I finish this steps i will let you know.

Hello again, The link you sent was corrupted, it downloaded and then my computer proceeded to delete it automatically. So i went to a different website and download it, and I will send attached the FSS.txt. I am starting to notice something, correct me if I am wrong. I am supposed to not have the windows defender working, however its preventing some files from corrupting my computer somehow? I then tried to: ''Analyse with windows defender'' and it showed me this error: (i will translate from Portuguese) '' your IT administrator has limited access to some areas of this application and the item you tried to access is not available. For more information, contact IT technical support.'' ( i send print screen #2 attached in Portuguese with the error). Maybe i don't have permission to use windows defender in settings? yesterday when I was trying to fix this problem, I tried some stuff, and i did what is in this link: https://www.technipages.com/how-to-fix-windows-defender-wont-start Which didn't have any affect on the problem, but maybe this impacts the permissions of use? Hopefully I am not making this any more confusing to you sir, I am honestly just trying to think of what can be. I know its much easier when the computer is in front of you. As asked, i will send the FSS.txt FSS.txt

Everything is the same, but this time i think I noticed something i might have done wrong the first time. When i download the 'Fixlist.txt' it said it contained virus and it just opened and closed. Now this second time, i open and manually saved at the download files to make sure its saved. Did everything like you said, the system has restarted. I am going to proceed to send the respective file. It just feels like the windows defender is not installed. I've noticed something too, when i do ''search of windows update'' it always says its updated, but sometimes it tries to download an update for windows defender, and just stays at 0% of ''installing'' and then disappears back to ''windows updated''. I will send a printscreen of this, sorry for the portuguese language on the printscreen. Fixlog.txt