mmdavis

The problem a few of us had was actually caused by Malwarebytes Anti-malware (if you have it). I'm not sure if there has been a release since the Beta that fixed mine, but it doesn't hurt to check. Check this thread and see if it works for you. If not, you have a different issue.

I am no expert but I just had this problem and I can tell you what finally fixed it for me. If this doesn't work, then the experts here can continue on. Open your Malwarebytes Anti-Mlalware, click on the settings (little gear). From the General tab, scroll down to where it says Beta Updates, and turn it on. Then scroll back up to Application Updates and click on Check for Updates. If it finds one, run it then see if Privacy works.

Thanks for the help, did all the lights before Thanksgiving.

I am now on the update from below. Privacy does work with Premium fully enabled.

I found out what triggered it. Privacy was on. When I turned it off, the message went through fine. Apparently the system doesn't like you using Privacy.

I can confirm that turning off Malwarebytes Premium Web Protection does allow Privacy to work. I tried to reply back via PM, but I keep getting a pop-up from the system. Don't know why. Here was my response that triggered it.

I noticed you ask everyone for these logs, but you do not tell anyone how much personal and private information might be stored in them. Word documents, Excel spreadsheets, etc are all listed. While you may not have access to the data in the documents, there could be personal/private information that is in the name (banks, IRA/401k, credit cards, etc). You might consider telling people that. That being said, I have included a redacted version of the files.

I was curious as to what the FARBAR tool did. I think that it is a bit more intrusive to what I would want to share with just anybody.

Forgot to disable ESET on the previous log. Here is another with ESET disabled. mbst-grab-results.zip

WinRAR was able to open the file and I was able to run it from there. It is odd that the Support Tool worked fine until I uninstalled Premium and Privacy, then it wouldn't run natively. Log is attached. mbst-grab-results.zip

After removing Bonjour, Malwarebytes Premium and Privacy, then restarting, the Support Tool will not run. It starts to run, then I get a pop-up.

I had already attached a new set of logs to my support ticket. Here is a set for here. mbst-grab-results.zip

Just tried the new update 2.2.0.459. It seemed to install fine, got the pop-up asking if I wanted to install it. Said yes, and I did not get the red Windows pop-up this time. I rebooted after the install, but I still get the "Cannot Connect" pop-up from Privacy.

I have an open support ticket: Malwarebytes Support Ticket 3278178 Malwarebytes Support Tool has been run and the logs have been submitted.

I have a Win10 machine with UAC disabled and it works just fine. If the issue was just UAC, it shouldn't work either. UAC has a function in a business environment where IT professionals need to make sure that the employees do not install or do something that is detrimental to the company. It also may have a useful purpose for parents to make sure what their kids download. But for the large majority, UAC is not needed, intrusive, and a general PITA, and I have no desire to enable it. Privacy worked with UAC off just fine...until this last release when the "proprietary driver" was added.

What Support Tool? Didn't see anything about not running a support tool. What is the FRST and what does it do? When you go there it is flagged as questionable software.

All available OS updates have been done. As I said on my initial post, I did choose "Install this driver software anyway". It did install on both machines, but still doesn't work on either machine.

Makes no difference, didn't figure it would. Privacy ran fine with ESET on three different machines before Version 2.1.0.448. It works fine on the Windows 10 machine, doesn't work on the two Windows 7 machines. What changed in version 2.1.0.448? Improvements/Features Created a proprietary driver to improve speed. And on both Windows 7 machines, a red Windows pop-up when trying to install the driver says "Windows can't verify the publisher of this driver software". While it does go ahead and installs, I do not think it installed correctly or runs properly and that is why we are getting the "Failure to connect". It doesn't look like this driver was properly tested with Windows 7.

The program has been working fine, until the last update or two. I get a red pop-up from Windows about the driver (unsigned, unverified or something to that effect), but tell it to install anyway. It installs, but when Malwarebytes Privacy tries to connect, it spins for a long time, then says it cannot connect and says to check my internet connection. Well apparently since I am here, my internet connection is fine. I have seen others have had the same experience, and have tried some of those suggestions (uninstalled Privacy, uninstalled WinTun Driver, uninstalled Tunnel driver, rebooted, etc) but it still does not want to connect, so I am at a loss as to what to try next. It is a bit frustrating to take a simple, easy to use program and update it to something that doesn't want to work. Hopefully someone can see if there is a simple fix to return it to a simple, easy to use program again. mbst-grab-results.zip