[Main .exe from Management Software flagged]

We have noticed that over the past few weeks customers have been calling in with frazer.exe missing from their folder.  Just want to make sure this is not currently a flagged .exe.  The file is in a zipped folder with no PW. Thank you!

frazer.zip

[Main .exe from Management Software flagged]

Had a few calls this morning from customers who had this happen. Just want to make sure our main executable from the software is not being flagged for our Customers moving forward. I have added the file in a zipped folder. no PW. Thank you!
 frazer.zip

[frazer.exe getting quarantined by customers Malwarebytes]

Hello, 

We recently changed our digital signature, which might have caused this. We just had a few customers run into an issue where Malwarebytes had quarantined our main .exe, frazer.exe (attached). Can you give this a scan and make sure it is good to go please? It is zipped, no password. 

Thank you, 

Chris

frazer.zip

[Whitelisting for new Helpdesk tool]

Thank you very much! 

[Whitelisting for new Helpdesk tool]

Hello, 

Frazer Computing, Inc is releasing a new version of our Helpdesk connection tool and would like to make sure that our mutual customers do  not have any issues connecting to our tech support team. Please find attached. 

Thank you for your help, 

Chris 

Frazer_HelpDesk_v2.0.0.11_4-29-2021.zip

[Helpdesk Tool Pre-release]

Hello, 

Frazer Computing, Inc is releasing an updated version of our helpdesk tool for customer support. I was hoping to submit it to be reviewed to prevent any issue upon release. Please let me know if there is a better way to get this to your team. 

Thank you, 

Chris 

FrazerHelpStartUp.zip

[Main .exe from Management Software flagged as Malware.Ranson.Agent.Generic]

You guys are great. thank you! 

[Main .exe from Management Software flagged as Malware.Ranson.Agent.Generic]

Hello. Today our Dealer Management Software is being quarantined by Malwarebytes. I have attached the zipped file, frazer.exe, which is the file in question. it is also quarantining the shortcut, Frazer.ink. 

Our Dealer's Malwarebytes are showing these as Generic.Malware/Suspicious and Malware.Ransom.Agent.Generic. 

My techs are trained in how to set exceptions, so I am trying to catch one of these calls to get more information/reports. 

Thank you. 

frazer.zip

[How do I report a False Positive when the file is to big to upload in Forum]

This was also on a clients computer. So unable to take all the steps outlined before submitting. I'll see what other options we have besides uninstalling Malwarebytes. 

[How do I report a False Positive when the file is to big to upload in Forum]

Malwarebytes is triggered by my companies update file, but that file is to large to post here. Is there an email or an FTP server I can send it to? This is the most common way other protection vendors accept these files. 

-Chris