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Everything posted by christophergrant

  1. Hello, We recently changed our digital signature, which might have caused this. We just had a few customers run into an issue where Malwarebytes had quarantined our main .exe, frazer.exe (attached). Can you give this a scan and make sure it is good to go please? It is zipped, no password. Thank you, Chris frazer.zip
  2. Hello, Frazer Computing, Inc is releasing a new version of our Helpdesk connection tool and would like to make sure that our mutual customers do not have any issues connecting to our tech support team. Please find attached. Thank you for your help, Chris Frazer_HelpDesk_v2.0.0.11_4-29-2021.zip
  3. Hello, Frazer Computing, Inc is releasing an updated version of our helpdesk tool for customer support. I was hoping to submit it to be reviewed to prevent any issue upon release. Please let me know if there is a better way to get this to your team. Thank you, Chris FrazerHelpStartUp.zip
  4. Hello. Today our Dealer Management Software is being quarantined by Malwarebytes. I have attached the zipped file, frazer.exe, which is the file in question. it is also quarantining the shortcut, Frazer.ink. Our Dealer's Malwarebytes are showing these as Generic.Malware/Suspicious and Malware.Ransom.Agent.Generic. My techs are trained in how to set exceptions, so I am trying to catch one of these calls to get more information/reports. Thank you. frazer.zip
  5. This was also on a clients computer. So unable to take all the steps outlined before submitting. I'll see what other options we have besides uninstalling Malwarebytes.
  6. Malwarebytes is triggered by my companies update file, but that file is to large to post here. Is there an email or an FTP server I can send it to? This is the most common way other protection vendors accept these files. -Chris
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