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About diverjer

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  1. I had this problem and ended up using Malware Support Tool to clean out the old version and load the new, all was well after that process.
  2. You can always dispute the CC charge and that will force someone from Malware to deal with you or CC will give you a credit by default.
  3. No window opened this morning and according to log it ran fine in background at 2AM. I just left window open before, so it was what I use to tell users was an ID 10 T error.
  4. It is kind of funny, around 8:30am this morning CST, scheduled scan showed tomorrow at 2AM. Now at 2:06PM CST, it says scheduled scan today at 2AM. My computer time is right at 1407 hrs. Malware must be using a different timezone?
  5. It ran in background on my laptop also. I will watch tonight, I have it run nightly at 2am. Since loading version 4 I have been have a few odd things and trying to learn the new interface. Since I think about it, I could have left Malware open last night when trying to get it to change scheduled scans. If I did, I could see why the window was open showing results of a scan. Will update, bet that is what I did.
  6. Some different, may be a bug? The scheduled scan ran at 2AM, but left the window opened, the prior release closed the window after a scheduled scan. Maybe I had a setting in prior release that went away?
  7. I have the same thing, says 2AM today, but you go to edit it and says 2AM on the 9th. Must be using a time where it is already the 9th for their calculations? Also, when I edit a scheduled scan or add a scan schedule it doesn't appear until I close Malwarebytes and the open Malwarebytes .
  8. I want to add a thank you to those who posted the various solutions on this forum, it is from reading those postings that I decided on the course of action to solve the problem.
  9. Well it seems like I fixed it, no thanks to the technical support center which never even responded except with "canned email responses". Hope I never have a serious problem that causes down time. Guess that is why I do two complete images a week, never know what will happen. Looking around on this error, it looks like V4 was just released Monday. The only reason I hit the download button was I just renewed and was prompted to download. My thoughts are never be in on the leading edge of new releases, I actually call them the bleeding edge of technology, let someone else get the kinks out. From reading other post on forum, I decided not doing a dump of log. I would just clean all old junk off that had to deal with Malware. So using the Malware Support Tool I cleaned off the old version which if I remember right was 3.7.1? Anyway after cleaning, rebooting and reloading- it did not get the meaningless error message " An error occurred ". So the 4th attempt worked. Did a complete scan of two systems and appears to be working.
  10. Since I restored with an image made prior to the error loading Malware, there is nothing on that machine to show I even attempted to load Malware 4. I may just wait until they get this fixed or cancel the paid version? I guess in my old age (72) I am getting grumpy or maybe it the almost 40 years I spent as system software tech on mainframes? I just want the guy I sent the trouble ticket to figure out what is wrong and fix it. However, for now that other machine is running 3.7.1. Thanks for your response, I may try that at some point if it gets so cold that I am staying inside. Now it's 28 degrees and I got to saw up some firewood. That will work some of my frustration out. Still wonder where those technicians are on my trouble ticket, must not be like in my day when we actually worked?
  11. I been fighting this same issue on just one of two PCs after renewing license! I tried loading V4 from Malware web site and from within Malware settings/applications/ install applications update on PC. Same error which concerns me, so I restore with an older image. Actually I have restored that image more that once as I don't like way the Malwarebyte installs (or don't install without error). I did create a ticket and got an email with a suggestion (a canned suggestion) which didn't work and I already had done. Reply to email and get nothing? Think I should go back to what I use to use several years ago- free version. Could just put CC in dispute. Once when I installed I deleted the desktop Malware icon and told the install to put on a desktop icon. It did not put on the desktop icon. The install goes and looks like it will complete, it appears to be fine when you run showing the most current release, but there is that error message that just doesn't sit right with me. Also, it not a big deal, but it should have put that stupid icon on desktop which is no big deal to do myself. Another difference is that I did not get a screen as the email link Malware "canned message" showed, I did not get a screen asking if I was home or business. Tired of messing with this, can't trust program installs that end with error messages.
  12. Don't see an edit, but should add with new update it didn't report it as a problem, also Webroot didn't report a problem.
  13. At first I restored from within Malwarebytes, but when it restored it put file name in as all caps, and I wondered why. It doesn't matter, but red flags went up that anything at all was changed while in quarantine. I don't know the process of their quarantine process as it also required a reboot. My guess is they put it in a hidden directory and change the name, but display the name as it was when quarantine? Then if you want it restored, they put it back with original name. Since I didn't understand how it was handled and since the name was modified (even though it didn't hurt or affect anything), I went with my restore a file from an image only a few hours old.
  14. You can select quarantined option on left, they will display, check mark the one you want to restore. Myself, I had just run an image of complete system and just did a single file restore. Maybe I shouldn't have done it that way, but I did,. When I did the quarantined , it required a restart. Not sure why Malwarebytes wants a person to do a restart just to move a file to a folder called quarantined , perhaps they did more that my single file restore wouldn't have caught. Using the restore from Malwarebytes would be easiest for you.
  15. Had same problem and put in quarantine, guess I will restore.
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