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RogerPhuket

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About RogerPhuket

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  1. Rubbish. The "false positives" problem is simple to prevent - update all Malwarebytes employees' phones one day before releasing to the world. This problem should NEVER happen
  2. Now that I know that having "78 Malwares" reported by Malwarebytes on my phone is probably just "bad data" from Malwarebytes, I too will be continuing my subscription but will head straight to my Windows 10 PC the next time it happens to Google the problem before doing what my phone tells me to do which is to remove all the infected apps. We live and learn. I note that in their Wikipedia entry there is no mention of a Quality Assurance manager: As of 2018, key individuals working for Malwarebytes included: Marcin Kleczynski – CEO Tom Fox – chief financial offi
  3. THIS 100%!!! As a paying customer I would also like to know how this happened and what is being done to prevent such a panic from happening again! Not even a sorry!?!? Thank you for putting out a fix so quickly but you owe us an explanation! So, is Malwarebytes not an ISO 9001 Accredited company? https://the9000store.com/what-are-iso-9000-standards/what-is-iso-9001/ Does Malwarebytes not have a Quality Management System maintained by a Quality Assurance department? Is Malwarebytes not regularly audited by an external Certification Body? Does Malwarebytes n
  4. Of course I read the thread. The cause of this problem has not been sufficiently explained. I want to know: 1. how this "bad data" was allowed to be downloaded to millions of users 2. what checks does Malwarebytes perform on their "data" before allowing it to be automatically downloaded to people's phones 3. does Malwarebytes update their own systems to test the "data" before allowing the update to be downloaded to everyone 4. has the person responsible for this chaos been reprimanded or, preferably, sacked 5. what changes have Malwarebytes implemented to their Quality
  5. (This is a copy of my post on another thread. Still waiting for a detailed explanation.) This is not what we expect from Malwarebytes. You should explain to us exactly what the problem was and how you will ensure it never happens again. How many people woke up today to find 78 malwares reported? How many dutifully tried to remove them, only to find they were "System apps" that needed to be ignored or "whitelisted"? How many of your customers know what all of that means? I rebooted and scanned again. I let Malwarebytes remove 23 of 77 (not 78 as reported the
  6. This is not what we expect from Malwarebytes. You should explain to us exactly what the problem was and how you will ensure it never happens again. How many people woke up today to find 78 malwares reported? How many dutifully tried to remove them, only to find they were "System apps" that needed to be ignored or "whitelisted"? How many of your customers know what all of that means? I rebooted and scanned again. I let Malwarebytes remove 23 of 77 (not 78 as reported the first scan) malwares. I rebooted and scanned again - only 13 malwares reported. Then I fou
  7. Sorry for late reply - couldn't log in using old version of Firefox. Now using Chrome. Anyway, I found out which device was the premium - quite easy really: just run it and see what it says at the top of the window! Only one device says "Premium". One says "Premium Trial", the phone says "Premium trial has expired", and another PC says nothing about Premium.
  8. I have three PCs - 2 running Windows 10 and 1 running Windows XP - and an Android mobile. I got an email saying my subscription payment had failed. This was because my credit card had expired and had been renewed. So I updated the payment information but now I have some questions: 1. It was a year or two ago that I first updated to premium and can't remember which device I updated. 2. How many PCs can I run the Premium on with one license key? 3. How can I tell which of my PCs or my mobile is running the Premium version? I'm not trying to cheat, I just can't remem
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