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Lorich

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About Lorich

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  1. I'm sure that you are right. When I talked to the Cleverbridge tech, they knew that I was using the Avangate screens. Anyway, thanks for the support and comments. I'm good to go for now.
  2. I have to say that Malwarebyte's customer service is awesome! I did open up a ticket, and they responded quickly. They asked me to provide some screen shots for the PayPal transaction (which was through Avangate), which I did. Then they provided a link for Cleverbridge, which worked well with PayPal. I successfully completed my purchase using the Cleverbridge route. I had asked that they also help me "inactivate" the auto-renew, and that was done today. So, I am set. What probably remains an issue, is the PayPal purchase currently available through Avangate. The website and t
  3. Thanks for the article. I have been having trouble with Avangate, and that is the one that I captured screenshots. I purchased through cleverbridge. Thanks.
  4. I had opened up a ticket with Malwarebytes and it is now being worked. I gave them some screenshots. But in the meantime, they sent me a link with the other business company that handles purchase transactions. This one works well with Palpal. Have any of you been successful in turning off auto-renew?
  5. The opt-out option is not offered during the purchase process with Paypal. It seems like this is something that has to be done after your purchase and after you have been set up as "auto Pay". Auto pay must be a default. After my experience, I think that Paypal needs to be set up as a single purchase only. Malwarebytes will notify you when you need to renew, so you will get a reminder. Anyway, hoping for a solution soon. I was using this in conjunction with Kaspersky (for the 14 day trial), and side by side, Malwarebytes caught more than Kaspersky did.
  6. That's a thought. So if it is an "auto-renewal" setting, then Paypal should only be allowed for a "one-time" charge. Which is fine with me, as I don't want to auto-renew.
  7. Thank You. I tried a couple of things. I used Chrome and got the same results. I then cleared the cache in Firefox and tried again, and got the same results. I just cleared the cache again for the next time. I am a developer too, and I know that testing in-house may produce different/controlled results. It might be difficult, but if you are able to actually try a "real" transaction with a real Paypal account to reproduce the issue, that would be great. I really did get in touch with both Avangate and Paypal. The Avangate rep was no help as they are not an IT person. But the Pa
  8. I got an email today from Malwarebytes telling me that I didn't complete my purchase thru Paypal and would I like to complete it. I clicked on it, and got another screen that directed me to Paypal. I thought...oh good, it must be fixed! Nope. Same thing. As soon as I enter my password for Paypal, the Paypal screen comes up....same thing. It asks for my credit card number. I know it did find me, as it does display my correct mailing address. But something is not right where it keeps asking for me to enter my credit card number when they already have it. I only have 1 credit card number
  9. For Malwarebytes: refer to Ticket: 2292558. I did a chat session with Malwarebytes and was told that I should call the payment processing company Avangate. Avangate told me that they are only a billing company and suggested that I call Paypal. So, I called Paypal. Interesting, as Paypal agreed with me that once logged into their site, I should never have to enter my credit card number or 3 digit code when doing a purchase. The agent suggested that I stay away from Malwarebytes and not purchase it, as this seemed shady. When I get to the Paypal site, it does ask me for my passwo
  10. I clicked on the "Upgrade Now" button from the app. It takes me to https://www.malwarebytes.com/pricing/inapp/pc/v1/?ref=trial&qty=3&x-source=t_trial_071421&ADDITIONAL_x-source=t_trial_071421. Then I choose "buy" and it takes me to: https://estore.malwarebytes.com/order/checkout.php?PRODS=4716689&CART=1&CARD=2&ORDERSTYLE=nLWooJWpjHU%3D&AUTO_PREFILL=1&CLEAN_CART=ALL&OPTIONS4716689=1Y&OPTIONS4716553=1Y&quantity=1&QTY=1&SRC=US_VarC&ref=trial&qty=3&x-source=t_trial_071421&ADDITIONAL_x-source=t_trial_071421&__c=1
  11. I am trying to pay using PayPal for a Premium Account for my Windows PC. But, when it goes to the PayPal screen, it asks for my credit card number. This makes me feel like a scam/spoof site is trying to gather my credit card number and 3 digit code. I'm unwilling to do this again, since it is supposed to be Paypal. I use PayPal so I won't have to enter that information. No other site that I've used Paypal for, has ever asked me to enter my credit card number. That totally defeats the purpose of using Paypal in the first place. How can I pay using PayPal for use only on the Windo
  12. I am trying to pay using PayPal for a Premium Account for my Windows PC. But, when it goes to the PayPal screen, it asks for my credit card number. I use PayPal so I won't have to enter that information. I saw the post about the Android and Google. But, this won't apply to me, as I am using this for/on a Windows PC. How can I pay using PayPal for use only on the Windows PC and not have to enter my credit card info again? And, based on the answer that you gave to WZZZ, it sounds as if the PlayStore will have my credit card info. I do not have an Android Device, nor a Play Store accou
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