BuckyBadger

I'm happy the company has been so responsive, and that the issue was quickly fixed. Maybe in a couple years, if no similar events have recurred, I'll take a second look. Until then, I must play it safe. I'm glad the Malwarebytes employees have been professional in their exchanges on this forum. I cannot say the same for other users who must resort to name-calling.

When's the last time Apple, despite all their quality problems lately, bricked all their users' computers? How about Microsoft? Google? I have considerable tolerance for odd application behavior, crashing and restarting applications, or anything short of system-halting showstoppers. This was the latter. Malwarebytes has lost my trust, and the risk/reward of remaining a customer seems poor. I'm sorry if you feel the need to attack my choice or become defensive.

You're correct that Chromebooks solve most of this problem. Unfortunately, they can't run all applications that my parents require. My parents' browsing habits are already cautious and conservative, so the risk of them actually running malware is low. Compared to the risk of another event like this from Malwarebytes, uninstallation is the clear winner. I wish it were otherwise, but Malwarebytes has simply lost my confidence.

If the CEO is monitoring replies here, then I will repost my comment from the other thread: This bug absolutely wrecked my parents' computer. They are non-technical adults who could not debug a problem like this on their own. Fortunately, I was visiting and able to address the issue for them. I cannot risk a recurrence of this issue when I am out of town. For all intents and purposes, my parents' computer would be completely disabled. This is PRECISELY the type of event I bought Malwarebytes to avoid. As a professional software engineer, I am EXTREMELY disappointed in the apparent lack of testing and QA that enabled this defective launch. I am cancelling my parents' subscription and it will never be renewed. Malwarebytes has lost 3 customers forever.

EDIT: Can explain how the bad update shipped, if "We test every single one before it goes out" is a true statement?

This bug absolutely wrecked my parents' computer. They are non-technical adults who could not debug a problem like this on their own. Fortunately, I was visiting and able to address the issue for them. I cannot risk a recurrence of this issue when I am out of town. For all intents and purposes, my parents' computer would be completely disabled. This is PRECISELY the type of event I bought Malwarebytes to avoid. As a professional software engineer, I am EXTREMELY disappointed in the apparent lack of testing and QA that enabled this defective launch. I am cancelling my parents' subscription and it will never be renewed. Malwarebytes has lost 3 customers forever.

This bug absolutely wrecked my parents' computer. They are non-technical adults who could not debug a problem like this on their own. Fortunately, I was visiting and able to address the issue for them. I cannot risk a recurrence of this issue when I am out of town. For all intents and purposes, my parents' computer would be completely disabled. This is PRECISELY the type of event I bought Malwarebytes to avoid. As a professional software engineer, I am EXTREMELY disappointed in the apparent lack of testing and QA that enabled this defective launch. I am cancelling my parents' subscription and it will never be renewed. Malwarebytes has lost 3 customers forever.