[Can not get Malwarebytes GUI to display - Infected]

No outstanding issues, everything appears to be working fine now.  I'll give you a build 1909 update this weekend.

[Can not get Malwarebytes GUI to display - Infected]

Hi Maurice,
I am being offered 1909 and will update over the weekend.
In addition, while in Safe mode w/ networking, I was able to obtain a set of logs from the Support Tool.   If you think that there is any value in seeing them, I can attach them to the next reply.
Thank you for all your help,
Paul

[Can not get Malwarebytes GUI to display - Infected]

part[2]:  Results look good
----------------------------------------------------------------------

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.17763.771

Image Version: 10.0.17763.914

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
 

[Can not get Malwarebytes GUI to display - Infected]

sfc has completed:
"Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag."

CBS.log

[Can not get Malwarebytes GUI to display - Infected]

Farbar's Service Scanner utility results

The machine has been running fine for the last few hours, we may be in good shape!

Thank you,
Paul

FSS.txt

[Can not get Malwarebytes GUI to display - Infected]

Here is the MiniToolBox run.

MTB.txt

[Can not get Malwarebytes GUI to display - Infected]

Hi Maurice,
I do have 1.46 TB free on the system disk.  I will run the disk cleanup utilities and report back.  
About 30 minutes after the reboot, everything is now running much better.   Not sure what was bogging down the machine, but will still do the cleanup 🙂
Thank you,
Paul

[Can not get Malwarebytes GUI to display - Infected]

After a reboot, I can still get to the Malwarebytes GUI.    However, anything that hits the internet is very slow from this machine.  I suspect that there is a conflict or overall config issue.  WHat do you recommend to look at next?
Thank you,
Paul

[Can not get Malwarebytes GUI to display - Infected]

Hi Maurice,

The support tool has been closed.

Here is the info from the about screen (with an attached screenshot also):

Version Information
Malwarebytes version 4.0.4.49
Update package version 1.0.17722
Component package version 1.0.793

I am going to reboot the machine and ensure that I can get into the Malwarebytes GUI (after a reboot).  Right now, anything that hits the internet is behaving slowly (from only this computer).  

Thank you,
Paul

[Can not get Malwarebytes GUI to display - Infected]

Hi Maurice,

I closed all the open windows (Firefox, thunderbird, Winamp and task manager).  However, before I closed Task Manager, I noticed that Windows Defender was running.   I turned off Windows Defender (via settings) and the CPU and memory for mb-support shot up.   5 minutes later it was asking me to reboot and a new version was installed after the reboot.

I now have both the Support Tool and the Malwarebytes 4.04 Premium GUI open (first time I have seen the GUI in a while).

At this stage, what do you recommend that I do to ensure that I can open the GUI in the future?  Should I close the Support Tool?   Should I reboot and see if everything is working properly?  Or, is there a test you would like me to run at this time?

Thank you for the help!
Paul

[Can not get Malwarebytes GUI to display - Infected]

Hi Maurice,

The "cleanup" phase of the "Uninstall and reinstall" is still running after 6.5 hours (CPU usage about 2.0% and ~22MB of memory).   Unless you think otherwise, I will just let it keep running....

[Can not get Malwarebytes GUI to display - Infected]

Hi Maurice,
I just ran the Windows Defender Offline Scan and I have attached the results from c:\Windows\Microsoft Antimalware\Support

There is .bin file that looks like it was created by the scan that I did not include.

Thank you,
Paul

MPDetection-20200113-093949.log MPLog-20200113-093949.log msssWrapper.log

[Can not get Malwarebytes GUI to display - Infected]

Hi Maurice,
The ESET Online Scanner did find some problems. Please see the attached log. 
Thank you,
Paul

eset-scan-log.txt

[Can not get Malwarebytes GUI to display - Infected]

Hi Maurice,
The Microsoft Safety Scanner (step [4]) did find some problems (40) and fixed the issues.  Please see the attached log.
Thank you,
Paul

msert.log

[Can not get Malwarebytes GUI to display - Infected]

Apologies that I did not include the log from the Microsoft Malicious Software Removal run(step[3]).  Here it is!

mrt.log

[Can not get Malwarebytes GUI to display - Infected]

Step [3] - full run of Microsoft Malicious Software Removal did not find any malicious software.   On to step 4!

[Can not get Malwarebytes GUI to display - Infected]

Hi Maurice,

Step [2] - I can not get to the Malwarebytes GUI (which is my original problem), so I am not certain how to proceed.

Step [3] -  I was able to download the tool from  https://www.microsoft.com/en-us/download/details.aspx?id=9905 (rather than the link in the instructions) and I am now running a full scan.  Results will be shared later tonight.

Thank you,
Paul

[Can not get Malwarebytes GUI to display - Infected]

Hi Maurice,
Thank you for the help, it is greatly appreciated.
I do agree with you that we most likely have a glitch rather than an infection, but, I will be happy to get this resolved.
After this issue is resolved, I will upgrade Windows 10 to 1909.
I've completed step (1) and the fixlog.txt is attached.  Now onto step 2!
Thank you,
Paul

Fixlog.txt

[Can not get Malwarebytes GUI to display]

FRST logs are posted at

 

Addition.txt FRST.txt

[Can not get Malwarebytes GUI to display - Infected]

This is a follow up to the thread in the Windows Support Forum (please see link embedded below).    
I can not get to the Malwarebytes Gui, so I do not have a threat log to attach and we were not able to get a log  file (mbst-grab-results.zip) from the support tool.

FRST has been run and I have the FRST.txt  and Addition.txt files attached.  Please note that FRST locks up at the "Scanning Other Areas..." Step

My

  at

 

Addition.txt FRST.txt

[Can not get Malwarebytes GUI to display]

I am not running any additional AV software.  I should also note that Malwarebytes is continuously hitting my disk at 100% (40-80 MB/s) (via Task Manager).  Not sure if that info is helpful or not.
I'm running FRST right now and will create a new topic in the malware removal area.
Thank you!

[Can not get Malwarebytes GUI to display]

Same results in Safe Mode (w/ Networking):

We were unable to create mbst-grab-results.zip, please notify Malwarebytes Support.

[Can not get Malwarebytes GUI to display]

I do not have any Kaspersky products or AV 360 Total Security  installed.   I will try running in safe mode and hope to have the logs updated soon.   Thank you!

[Can not get Malwarebytes GUI to display]

Running "gather logs" slowly generates:

We were unable to create mbst-grab-results.zip, please notify Malwarebytes Support.

[Can not get Malwarebytes GUI to display]

Running Malwarebytes Premium 4.04 on Windows 10 Pro (64 bit - 10.0.17763.914) and I can not get the Malwarebytes GUI to display.  The trayicon is present and selecting "open Malwarebytes" does not open the GUI but the trayicon option changes to "Hide Malwarebytes".

In addition to not being able to open the GUI, everything is incredibly slow (can take minutes to load a webpage that normally takes less than a second).