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No outstanding issues, everything appears to be working fine now. I'll give you a build 1909 update this weekend.

Hi Maurice, I am being offered 1909 and will update over the weekend. In addition, while in Safe mode w/ networking, I was able to obtain a set of logs from the Support Tool. If you think that there is any value in seeing them, I can attach them to the next reply. Thank you for all your help, Paul

part[2]: Results look good ---------------------------------------------------------------------- C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth Deployment Image Servicing and Management tool Version: 10.0.17763.771 Image Version: 10.0.17763.914 [==========================100.0%==========================] The restore operation completed successfully. The operation completed successfully.

sfc has completed: "Windows Resource Protection found corrupt files but was unable to fix some of them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag." CBS.log

Farbar's Service Scanner utility results The machine has been running fine for the last few hours, we may be in good shape! Thank you, Paul FSS.txt

Here is the MiniToolBox run. MTB.txt

Hi Maurice, I do have 1.46 TB free on the system disk. I will run the disk cleanup utilities and report back. About 30 minutes after the reboot, everything is now running much better. Not sure what was bogging down the machine, but will still do the cleanup 🙂 Thank you, Paul

After a reboot, I can still get to the Malwarebytes GUI. However, anything that hits the internet is very slow from this machine. I suspect that there is a conflict or overall config issue. WHat do you recommend to look at next? Thank you, Paul

Hi Maurice, The support tool has been closed. Here is the info from the about screen (with an attached screenshot also): Version Information Malwarebytes version 4.0.4.49 Update package version 1.0.17722 Component package version 1.0.793 I am going to reboot the machine and ensure that I can get into the Malwarebytes GUI (after a reboot). Right now, anything that hits the internet is behaving slowly (from only this computer). Thank you, Paul

Hi Maurice, I closed all the open windows (Firefox, thunderbird, Winamp and task manager). However, before I closed Task Manager, I noticed that Windows Defender was running. I turned off Windows Defender (via settings) and the CPU and memory for mb-support shot up. 5 minutes later it was asking me to reboot and a new version was installed after the reboot. I now have both the Support Tool and the Malwarebytes 4.04 Premium GUI open (first time I have seen the GUI in a while). At this stage, what do you recommend that I do to ensure that I can open the GUI in the future? Should I close the Support Tool? Should I reboot and see if everything is working properly? Or, is there a test you would like me to run at this time? Thank you for the help! Paul

Hi Maurice, The "cleanup" phase of the "Uninstall and reinstall" is still running after 6.5 hours (CPU usage about 2.0% and ~22MB of memory). Unless you think otherwise, I will just let it keep running....

Hi Maurice, I just ran the Windows Defender Offline Scan and I have attached the results from c:\Windows\Microsoft Antimalware\Support There is .bin file that looks like it was created by the scan that I did not include. Thank you, Paul MPDetection-20200113-093949.log MPLog-20200113-093949.log msssWrapper.log

Hi Maurice, The ESET Online Scanner did find some problems. Please see the attached log. Thank you, Paul eset-scan-log.txt

Hi Maurice, The Microsoft Safety Scanner (step [4]) did find some problems (40) and fixed the issues. Please see the attached log. Thank you, Paul msert.log

Apologies that I did not include the log from the Microsoft Malicious Software Removal run(step[3]). Here it is! mrt.log

Step [3] - full run of Microsoft Malicious Software Removal did not find any malicious software. On to step 4!

Hi Maurice, Step [2] - I can not get to the Malwarebytes GUI (which is my original problem), so I am not certain how to proceed. Step [3] - I was able to download the tool from https://www.microsoft.com/en-us/download/details.aspx?id=9905 (rather than the link in the instructions) and I am now running a full scan. Results will be shared later tonight. Thank you, Paul

Hi Maurice, Thank you for the help, it is greatly appreciated. I do agree with you that we most likely have a glitch rather than an infection, but, I will be happy to get this resolved. After this issue is resolved, I will upgrade Windows 10 to 1909. I've completed step (1) and the fixlog.txt is attached. Now onto step 2! Thank you, Paul Fixlog.txt

FRST logs are posted at Addition.txt FRST.txt

This is a follow up to the thread in the Windows Support Forum (please see link embedded below). I can not get to the Malwarebytes Gui, so I do not have a threat log to attach and we were not able to get a log file (mbst-grab-results.zip) from the support tool. FRST has been run and I have the FRST.txt and Addition.txt files attached. Please note that FRST locks up at the "Scanning Other Areas..." Step My at Addition.txt FRST.txt

I am not running any additional AV software. I should also note that Malwarebytes is continuously hitting my disk at 100% (40-80 MB/s) (via Task Manager). Not sure if that info is helpful or not. I'm running FRST right now and will create a new topic in the malware removal area. Thank you!

Same results in Safe Mode (w/ Networking): We were unable to create mbst-grab-results.zip, please notify Malwarebytes Support.

I do not have any Kaspersky products or AV 360 Total Security installed. I will try running in safe mode and hope to have the logs updated soon. Thank you!

Running "gather logs" slowly generates: We were unable to create mbst-grab-results.zip, please notify Malwarebytes Support.

Running Malwarebytes Premium 4.04 on Windows 10 Pro (64 bit - 10.0.17763.914) and I can not get the Malwarebytes GUI to display. The trayicon is present and selecting "open Malwarebytes" does not open the GUI but the trayicon option changes to "Hide Malwarebytes". In addition to not being able to open the GUI, everything is incredibly slow (can take minutes to load a webpage that normally takes less than a second).