geekGirl999
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Posts posted by geekGirl999
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Hi Devin,
Yes, I can get back into my old original Windows version before the update. Microsoft automatically restored my original version of Windows after I got the blue screen with the ambiguous message. It's like I never did the update, but at least I can access my system again normally. I haven't seen another notification to retry the upgrade yet, and maybe I shouldn't try to force it to look for updates in my system settings because maybe my computer is not ready to receive it. I don't know. Maybe I should wait.
I'm confused as to whether or not I need to uninstall Malwarebytes or just turn it off. Which one do I need to do? I also have Trend Micro.
The funny thing is: I was able to upgrade to the first Creators Update this past spring with absolutely no problem at all and I did not have to disable anything so I don't understand why I'm having a problem with the fall Creators Update.
If I get the notification to upgrade again, I'll disable Malwarebytes first.
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I just want to report a problem here when I tried to complete the Windows 10 Fall Creators Update installation. After around the third reboot when it's almost done, I get a blue screen with a message that says, "There was a problem with your pc. We will send back Microsoft information and then we'll restart your system." I never get any specifics about why the installation failed, but the next thing I see is that the screen then goes to black with a white message at the bottom that says, "Restoring your last version of Windows."
After trying this two times, I happened to notice that there is a setting in my Malwarebytes (I have premium) that is turned OFF which is,
"Web Protections to malicious or compromised website "
I try to switch it back on, but it seems stuck saying, "starting", so I end up reinstalling the current version and then it's ok.
I'm wondering if Windows 10 Fall Creators Update has a conflict with this setting or with Malwarebytes in general. I do not use Windows defender, but I have virus protection with Trend Micro.
I also have not had a problem with the first Creators Update that was released this past spring, so I thought I'd report this.
Has anyone else have this issue? I have not been prompted to turn off any malware or virus protection, but should I try it again with Malwarebytes turned off?
Below is what the screen looked like when it ended:
Problem with Windows 10 Fall Creators Update
in Malwarebytes for Windows Support Forum
Posted
Right now, my Windows 10 update status in my system settings say my system is up to date, but if I go to my update history, it lists three downloads, "Feature Update to Windows 10, version 1709" and underneath each of them there is a link that says, "Requires a restart to finish installing." This is where I first initiated the installation and it failed three times as I described above.
The system is currently not searching for updates and I am not getting any notifications in my start toolbar, so what I think I may do is just wait until I get a formal notification again and just disable malwarebytes next time. I got the first notification when I forced it to search for updates and it took a REALLY long time to download it before I got any notification to initiate the installation process.
@randyored I don't think it would be a good idea to mess with the registry keys. I think I'll just wait it out at the moment.