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geekGirl999

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Posts posted by geekGirl999

  1. Right now, my Windows 10 update status in my system settings say my system is up to date, but if I go to my update history, it lists three downloads, "Feature Update to Windows 10, version 1709"  and underneath each of them there is a link that says, "Requires a restart to finish installing." This is where I first initiated the installation and it failed three times as I described above.

    The system is currently not searching for updates and I am not getting any notifications in my start toolbar, so what I think I may do is just wait until I get a formal notification again and just disable malwarebytes next time.  I got the first notification when I forced it to search for updates and it took a REALLY long time to download it before I got any notification to initiate the installation process.

    @randyored I don't think it would be a good idea to mess with the registry keys. I think I'll just wait it out at the moment.

     

     

  2. Hi Devin,

    Yes, I can get back into my old original Windows version before the update. Microsoft automatically restored my original version of Windows after I got the blue screen with the ambiguous message. It's like I never did the update, but at least I can access my system again normally. I haven't seen another notification to retry the upgrade yet, and maybe I shouldn't try to force it to look for updates in my system settings because maybe my computer is not ready to receive it. I don't know. Maybe I should wait.

    I'm confused as to whether or not I need to uninstall Malwarebytes or just turn it off. Which one do I need to do? I also have Trend Micro. 

    The funny thing is: I was able to upgrade to the first Creators Update this past spring with absolutely no problem at all and I did not have to disable anything so I don't understand why I'm having a problem with the fall Creators Update.

    If I get the notification to upgrade again, I'll disable Malwarebytes first.

     

  3. I just want to report a problem here when I tried to complete the Windows 10 Fall Creators Update installation. After around the third reboot when it's almost done, I get a blue screen with a message that says, "There was a problem with your pc. We will send back Microsoft information and then we'll restart your system."   I never get any specifics about why the installation failed,  but the next thing I see is that the screen then goes to black with a white message at the bottom that says, "Restoring your last version of Windows." 

    After trying this two times, I happened to notice that there is a setting in my Malwarebytes (I have premium) that is turned OFF which is,

    "Web Protections to malicious or compromised website " 

    I try to switch it back on, but it seems stuck saying, "starting", so I end up reinstalling the current version and then it's ok.

    I'm wondering if Windows 10 Fall Creators Update has a conflict with this setting or with Malwarebytes in general. I do not use Windows defender, but I have virus protection with Trend Micro.

    I also have not had a problem with the first Creators Update that was released this past spring, so I thought I'd report this.

    Has anyone else have this issue? I have not been prompted to turn off any malware or virus protection, but should I try it again with Malwarebytes turned off?

    Below is what the screen looked like when it ended:

    Anniversary-Update-fails-to-install-kmode_exception_not_handled-e1470219893497.jpg

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