vic6
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Posts posted by vic6
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To: LiquidTension, Malwarebytes Staff:
I tried the steps in your email of 3-28-2019 at 09:34 AM CDT to run the support tool and send you the support logs. After running the support tool Malwarebytes disappeared
- Malwarebytes is no longer in Windows start menu
- Malwarebytes is no longer in Windows task bar
- Malwarebytes icon no longer on Windows desktop
- Malwarebytes is no longer in Windows control panel – programs in features
- Malwarebytes is no longer in Windows Task Manager
- Malwarebytes is no longer in Windows Task Manager Startup tab
The only files remaining in c:\Program Files\Malwarebytes\Anti-Malware are the 8 TMP files I have been trying to delete, and a file called mbshlext.dll. Also after running the support tool 2 new files showed up on my desktop: mbst-grab-results.zip (which I sent to you), and a file called mb-licenseinfo.txt which appears to have arrived out of nowhere. Everything else on the computer relating to Malwarebytes appears to now be gone.
After discovering the disappearance of Malwarebytes I tried to delete those 8 TMP files another time and they were deleted. Now the only Malwarebytes file I can find on my computer is c:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll.
The c:\Program Files\Malwarebytes and the c:\Program Files\Malwarebytes\Anti-Malware are there but they are now empty except for the mbshlext.dll file that is in the c:\Program Files\Malwarebytes\Anti-Malware.
Should I now manually delete the mbshlext.dll and the c:\Program Files\Malwarebytes and the c:\Program Files\Malwarebytes\Anti-Malware folders, reboot, and then download and install Malewarebytes from the following link: https://downloads.malwarebytes.com/file/mb3?
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Here is the file I got after running the support tool as indicated in your instructions
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I am running Malwarebytes Premium version 3.7.1. On a Windows 10 Pro desktop machine. Windows update says Windows is up to date.I have a small SSD drive that includes my operating system and my Malwarebytes Premium program folder. There are many ".tmp" in the C:\Program File\Malewarebytes\Anti-Malware folder adding up to more than 15 MB. I am unable to delete any of these files even though none of these files have been accessed since May 2017 according to Windows File Explorer.
When I try to delete any of them I get a message that I need administrator permission to delete the files. I am logged on as an administrator yet every time I try to delete any of them I get the same message denying me permission to delete these tmp file from 2017.
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This is unacceptable. You've already taken my money for the product. You have made PDFs available for Mac and Mobile users. You have a version 3 guide only as an html.
I paid for Malwarebytes Premium version 3, and so far there is no manual available to me in the most usable, searchable PDF format so that I can effectively use the product I paid for.
Get with it guys.
can't delete old tmp malwarebytes file
in Malwarebytes for Windows Support Forum
Posted
I did a clean reinstall as you suggested. All is back to normal now and all those TMP files are gone.
Thank you