vic6

I did a clean reinstall as you suggested. All is back to normal now and all those TMP files are gone. Thank you

To: LiquidTension, Malwarebytes Staff: I tried the steps in your email of 3-28-2019 at 09:34 AM CDT to run the support tool and send you the support logs. After running the support tool Malwarebytes disappeared Malwarebytes is no longer in Windows start menu Malwarebytes is no longer in Windows task bar Malwarebytes icon no longer on Windows desktop Malwarebytes is no longer in Windows control panel – programs in features Malwarebytes is no longer in Windows Task Manager Malwarebytes is no longer in Windows Task Manager Startup tab The only files remaining in c:\Program Files\Malwarebytes\Anti-Malware are the 8 TMP files I have been trying to delete, and a file called mbshlext.dll. Also after running the support tool 2 new files showed up on my desktop: mbst-grab-results.zip (which I sent to you), and a file called mb-licenseinfo.txt which appears to have arrived out of nowhere. Everything else on the computer relating to Malwarebytes appears to now be gone. After discovering the disappearance of Malwarebytes I tried to delete those 8 TMP files another time and they were deleted. Now the only Malwarebytes file I can find on my computer is c:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll. The c:\Program Files\Malwarebytes and the c:\Program Files\Malwarebytes\Anti-Malware are there but they are now empty except for the mbshlext.dll file that is in the c:\Program Files\Malwarebytes\Anti-Malware. Should I now manually delete the mbshlext.dll and the c:\Program Files\Malwarebytes and the c:\Program Files\Malwarebytes\Anti-Malware folders, reboot, and then download and install Malewarebytes from the following link: https://downloads.malwarebytes.com/file/mb3?

Here is the file I got after running the support tool as indicated in your instructions mbst-grab-results.zip

I am running Malwarebytes Premium version 3.7.1. On a Windows 10 Pro desktop machine. Windows update says Windows is up to date.I have a small SSD drive that includes my operating system and my Malwarebytes Premium program folder. There are many ".tmp" in the C:\Program File\Malewarebytes\Anti-Malware folder adding up to more than 15 MB. I am unable to delete any of these files even though none of these files have been accessed since May 2017 according to Windows File Explorer. When I try to delete any of them I get a message that I need administrator permission to delete the files. I am logged on as an administrator yet every time I try to delete any of them I get the same message denying me permission to delete these tmp file from 2017.

This is unacceptable. You've already taken my money for the product. You have made PDFs available for Mac and Mobile users. You have a version 3 guide only as an html. I paid for Malwarebytes Premium version 3, and so far there is no manual available to me in the most usable, searchable PDF format so that I can effectively use the product I paid for. Get with it guys.