To: LiquidTension, Malwarebytes Staff:
I tried the steps in your email of 3-28-2019 at 09:34 AM CDT to run the support tool and send you the support logs. After running the support tool Malwarebytes disappeared
Malwarebytes is no longer in Windows start menu
Malwarebytes is no longer in Windows task bar
Malwarebytes icon no longer on Windows desktop
Malwarebytes is no longer in Windows control panel – programs in features
Malwarebytes is no longer in Windows Task Manager
Malwarebytes is no longer in Windows Task Manager Startup tab
The only files remaining in c:\Program Files\Malwarebytes\Anti-Malware are the 8 TMP files I have been trying to delete, and a file called mbshlext.dll. Also after running the support tool 2 new files showed up on my desktop: mbst-grab-results.zip (which I sent to you), and a file called mb-licenseinfo.txt which appears to have arrived out of nowhere. Everything else on the computer relating to Malwarebytes appears to now be gone.
After discovering the disappearance of Malwarebytes I tried to delete those 8 TMP files another time and they were deleted. Now the only Malwarebytes file I can find on my computer is c:\Program Files\Malwarebytes\Anti-Malware\mbshlext.dll.
The c:\Program Files\Malwarebytes and the c:\Program Files\Malwarebytes\Anti-Malware are there but they are now empty except for the mbshlext.dll file that is in the c:\Program Files\Malwarebytes\Anti-Malware.
Should I now manually delete the mbshlext.dll and the c:\Program Files\Malwarebytes and the c:\Program Files\Malwarebytes\Anti-Malware folders, reboot, and then download and install Malewarebytes from the following link: https://downloads.malwarebytes.com/file/mb3?